There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.
Buen riad, con muy buena atención. Nos vinieron a buscar al taxi el primer día y nos ayudaron a encontrarnos con el conductor a la vuelta. Buen desayuno, cosa que se agradece ya que nos parecería complicado empezar el día encontrando donde desayunar. Está a 20 mins andando de la plaza principal.
I had a fantastic four‑night stay while in town for Marrakech half marathon. The service from the staff stood out — everyone was friendly, attentive, and genuinely helpful throughout my visit. It made the whole experience feel smooth. The hotel is conveniently close to several restaurants and bakeries, which made grabbing meals and snacks incredibly easy, especially on busy race days. Being able to walk everywhere was an added bonus.
It was an excellent stay, and I will return next year for another marathon event.
Ari Boutique was a great stay, the cleaning staff was amazing, and the front end staff was very helpful in providing tips for travelling, securing taxis and all around ensuring that the stay was comfortable and pleasant.
The hotel breakfast was amazing, with a vast selection of things to eat, ranging from traditional Moroccan breads, spreads and dishes, to custom omelettes that could be ordered. Coffee was great and the atmosphere was amazing.
Manal, the front end director, was extremely helpful, as was Amine from the restaurant. Both ensured that our stay was the best it could have been!
The hotel was good overall and we enjoyed our stay. Unfortunately, during checked out I saw that money has disappeared from my ba. The money was only returned after I clearly stated that I wanted to file a police report and they saw that I was actually willing to wait for the police. Guests should be very careful with their belongings and bags
Новый риад - стильно и очень чисто. Подъехать и выгрузить вещи можно у двери. Менеджер Hamid помог с организацией парковки за углом в подземном паркинге, за что ему большое спасибо - очень приятный и внимательный молодой человек. Внутри риада очень красивое оформление, бассейн, лежаки, приветственный чай с дороги, на крыше, где проходят завтраки шикарный вид на руины El Badi Palace. Можно легко пропустить посещение этой достопримечательности, потому что аистов видно с крыши отеля. Завтраки не меняются день ото дня, но тем не менее вкусные - свежий кофе, апельсиновый fresh. Балкон выходит на оживленную улицу Медины, будьте готовы до 12 ночи слушать звуки города, но такова цена проживания в пешей доступности ко всем знаковым местам Марракеша.
Tout est parfait, mis à part un détail un peu mesquin: il y a une machine Nespresso dans la chambre mais pas de capsule!!! Lorsqu’on en demande, il faut payer!!!!!!
Ce n’est pas grand chose bien sûr, mais ça gâche l’image!
KK DesaiThis is an absolutely stunning Riad. I cannot praise it enough. The courtyard is beautiful and full of trees and plants. The restaurant shares this space and is a wonderful experience to have breakfast, lunch or dinner among the trees and plants.
We stayed in room Orientalle and it is just incredible. There is a balcony over the pool and plenty of room to relax. The artwork is also stunning, not just in the room but all over the riad. It is like staying in a museum.
There are also many patios to relax in although we could not make full use of them as the weather wasn't great.
The real stars of the Riad are the staff. They are simply amazing. Ahmed looked after us so well. Sorted out our transfers and organised a tour of Marrakech, booked a restaurant for is. Would always ask if we were okay was always ready with a tip or helping on what to do or where to go. When he wasn't there Khalid did the same. Khalid is also very friendly and helpful. It was great having them in reception just before you went out. As we had come to celebrate our 25th Wedding Anniversary Ahmed had decorated the room with petals and had also arranged a bunch of roses for my wife. He also organised a special vegetarian dinner in the restaurant for us
Housekeeping led by Latifa were great and the room was cleaned very well and repeatedly decorated with rose petals.
Breakfast is a traditional Moroccan one and is very good. The star is however Oussama, our waiter. He looked after us every day and insisted we try everything and made sure we had a good breakfast. He is a very genuine person and truly wants you to have a good time. When we had dinner at the restaurant one evening he made sure we couldn't eat another crumb. A truly kind and sweet person
I cannot praise the Riad and staff enough. It is not the cheapest place but for my wife and I it was worth every penny. The memories we have will last for ever.
We will return
ผผู้เข้าพักVery good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
ผผู้เข้าพักPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
ผผู้เข้าพักBon hotel, un peu vieux mais propre.
Le personnel est accueillant et le petit déjeuner est très varié.
Le chauffage ne fonctionnait pas dans ma chambre le premier jour, j'ai été changé le second jour de chambre sans que le chauffage de l'autre chambre fonctionne bien. Le lendemain, les agents de maintenance ont fait la maintenance et c'était maintenant bon.
Quelques points que j'ai pas appréciés :
- il est interdit d'apporter à l'hôtel de la nourriture et des boissons
- Dans le buffet dînatoire, l'eau n'en fait pas partie.
ผผู้เข้าพักОчень симпатичный отель, просторный, чистый и уютный номер! Персонал приветливый, очень быстро меня заселили. А завтрак просто восторг, лучший из всех отелей в Марокко) Расположен в центре, рядом много ресторанов.