UUntamedFootprintsLocation is convenient as there is a mall, night food street and a nearby tram station.
The front office is located on the 5th level; not on the ground floor. But there is an entrance on the ground level for hotel guests. The front office lady who did the room check-in for us is helpful. However, the rest are less than friendly.
There is an in-room safe which is rare for hotels in this category. When we attempted to use it, we realized that it couldn’t be locked. Front office sent a maintenance staff who encountered the same problem. As a result, he replaced it and the issue was resolved.
There was an eye-opener incident with the in-room safe which convinced us not to use it. We returned to our room on the second night (21st March 2026) and couldn’t open the safe door. After a few failed attempts, we contacted the front office which sent the same maintenance staff who replaced our safe the previous night. To our surprise, he opened the safe with his personal code. I would think a decoder or gadget of some sort would be required in order to open the safe.
There was central air-conditioning which proved insufficiently cold. We had to open the window to cool down the room.
Terry slippers were not the standard setup. Plastic slippers were provided. However, terry slippers were provided upon request.
Plastic bags are not provided with the rubbish bins. Unhygienic!
Only a box of tissues was provided. Most hotels provide 2.
The refrigerator isn’t cold enough.
Coffeemate was provided. It should be drip-coffee.
The master switch was located next to the room door which was very inconvenient. In most hotels, it’s at the bedside!
The shower cubicle floor and sink countertop have stains.
Hair-conditioner was not provided. Instead, a conditioning shampoo was!
There was only 1 wall hook. There should be at least 2.
Water seeps through the shower cubicle door. This can cause injury should one slips.
There were only 2 washers and 2 dryers. They looked like household type; unlike Atour which is commercial type thereby more powerful. In addition, you have to manually add the detergent as it doesn’t not dispense automatically. There’s pros and cons to this arrangement.
The washing and drying was a nightmare! It takes 50 miniues to wash and 90 minutes to dry. The ‘standard’ is 30 minutes to wash and 35 minutes to dry. There was one time when it took 105 minutes to dry our pants!
Timing is good; 6:30am to 10:15am (weekday) and 6:30am to 10”30am (weekend).
Breakfast was delicious and had a good range of food. It came with bread and butter pudding! Food was constantly replenished.
Staff service was excellent! They aim to please. So, 4 stars service is for the staff who served at the breakfast area/restaurant.
On the whole, we get the impression that the hotel management is trying to cut operating cost except for breakfast.