The hotel is new, with clean rooms with an acceptable dimension. In terms of location, the hotel is well connected in terms of public transportation (that is free in Luxembourg) but is a bit isolated (it’s in a new area surrounded by construction work and/or offices/ residences (during the weekend and holidays was deserted). Finding a place for dinner at walking distance during the weekend was a challenge and the hotel doesn’t offer option besides a simple breakfast.
Frontdesk staff was friendly and supportive.
I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
(+)
The hotel is less than 10 minute walk from the airport.
To go to the city centre, you can go back to the airport to take the tram or bus (20 to 30 min to reach the centre).
The bed was very comfortable.
(-)
The room is very simple, the bathroom is separated from the bed by a curtain for the rate I paid.
The floor is quite old, the carpet will need a refresh.
Overall, It is fine to stay at this hotel for a night, especially to catch an early flight or if you arrive late.
สถานีรถไฟอยู่ฝั่งตรงข้ามและทําเลสะดวกมาก เปิดเพียง 7 สัปดาห์ ห้องใหม่มาก สิ่งอํานวยความสะดวกครบครัน มีอาหารร้อนให้บริการในช่วงอาหารค่ําของผู้บริหาร M Club
ผผู้เข้าพักExcellent location for the tram or train and a 15-minute walk to restaurants. The location is down a side street filled with bars and clubs, so perhaps not suitable for families with younger children.
Very clean rooms, small but all you need for a night's stay in a city.
FFaridfI stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
NNeilJI recently stayed at the Grand Hotel Cravat in Luxembourg, and it was a delightful experience. The hotel beautifully blends historical charm with modern luxury. My spacious room offered stunning city views, and the elegant decor adds to its allure. The staff were exceptionally friendly and helpful, enhancing my stay. Breakfast in the lovely dining room featured a delicious selection of local dishes. Its prime location made it easy to explore nearby attractions. Overall, the Grand Hotel Cravat is a superb choice for anyone looking to experience the charm and elegance of Luxembourg. Highly recommended!
ผผู้เข้าพักVery friendly and assisting front desk staff, lobby has kids friendly play station, about 10mins walk from lux train station, room and toilet is clean and well-furnished.
BBarry DoranI had a very nice time at the hotel. It was very practically located, right next to the airport terminal. The room was spacious, had a great view over the airfield, but also over a beautiful terrace garden, and the bed was very comfortable. I tried the restaurant on two different evenings and was very happy with the food and drink on both occasions. Air conditioning worked very well.
There were only some minor negative points - hand soap dispenser didn't work, and the shower gel wasn't filled during my 5-night stay
I especially appreciated the hotel's location on the morning of my departure - being able to wake up at 4.45am for a 6.15am flight was great! I would stay here again and highly recommend the hotel overall
ผผู้เข้าพักThe hotel is new, with clean rooms with an acceptable dimension. In terms of location, the hotel is well connected in terms of public transportation (that is free in Luxembourg) but is a bit isolated (it’s in a new area surrounded by construction work and/or offices/ residences (during the weekend and holidays was deserted). Finding a place for dinner at walking distance during the weekend was a challenge and the hotel doesn’t offer option besides a simple breakfast.
Frontdesk staff was friendly and supportive.