the service was good, but there were stain on the bed sheet and hair on the floor even after house keeping, hope they can improve the cleaning a bit.
and the water was not hot enough, other than that everything else is ok.
Lovely hotel with a beautiful view overlooking the Thompson River. Convenient location and friendly, helpful staff. Enjoyed the relaxing river view during a simple but nice breakfast in the coffee house
A perfect little stay at Kamloops! The owner was very friendly. Could be a newly renovated location because we could smell a bit of the paint initially. Definitely recommend!
The hotel had plenty of parking, although accessing the hotel is confusing your first time as you cannot turn into the lot from both directions. Room was clean and bed was very comfortable. Blackout shades were great for sleeping in. Food at the restaurant was good but a bit over priced. And the free breakfast was very good.
ผผู้เข้าพักThe room was good, clean and spatious! The shuttle was convenient. The big dissapointment was breakfast, which I think is really just Comfort Inn level and does not justify the room price.
ผผู้เข้าพักNice property. Very ridge on early and late check-in and check out. Check on time is 1:00 and it is an extra $50 to check in early. Check-out time is 11:00 and can be extended to noon without a fee but beyond that it is $50. Breakfast is a little bit light with no hot foods.
Great pool and water slide along with a hot tub. I had a suite, and room size was good, almost a mini condominium.
JJanineLBWe visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous.
However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly.
Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.
MMikki LizMy friend and I liked this place, but there are a few things that really need improvement.
First, there’s basically no security. Anyone can walk into the building and access any floor without a key card, which doesn’t feel safe at all.
Second, the breakfast situation was frustrating. I went up to the 25th floor for breakfast and asked the receptionist if I could bring some food back to my room. She said she didn’t know and told me to ask the kitchen.
When I went in, a staff member explained the food options to me, and I asked if I could just take a small portion like some scrambled eggs and potatoes back to my room on a small plate. She said no and that everyone has to eat there.
Then I just ubereats some breakfast for us. When I checked out, the receptionist asked if I got my food. I said no and I told her they didn’t allow me bring food to my room, she also suggested “Maybe next time you can bring your own plate from your room.”
Honestly… seriously? 😅😅😅
Also, when I booked my room (King Studio), I specifically requested a quiet room away from the elevators. However, when I arrived, I realized my room was right next to the lifts, which was disappointing.
On a positive note, the staff member named Menaka at the ground floor during check-in was very helpful and nice.
Parking was $20 overnight, which is cheaper than most hotels in Canada (usually around $28–35), so that was a plus.
The elevators are high-tech, but since there’s no key card restriction, anyone can access any floor. It feels like strangers could easily reach your room, which is concerning.
On the bright side, the place is clean and very quiet at night. Compared to many hotels in Surrey that are close to the SkyTrain or have constant noise from traffic and police sirens, this location is much more peaceful and doesn’t have that issue.