Da un quattro stelle mi aspettavo di meglio. Aria condizionata non funzionante, ciabatte assenti. Per il resto tutto ok. Ottima colazione con i prodotti freschi.
ผผู้เข้าพักStaying in Murano definitely has its pros and cons. Either way, the hotel is situated perfectly in front of the boat stop and boats run very frequently (only at night is the service limited from the venetian side, meaning one has to walk to F.de Nove, which takes ca 20-25 min from San Marco Square).
Hotel itself has large rooms and all necessary amenities. Would certainly stay here again.
Recommendations for improving:
- more reliable hot water in the shower (water was maximum lukewarm in the mornings when we showered).
- more check-in desks/staff
- teach housekeeping to restock coffee capsules (we had to repeatedly ask)
SSuzyyyWe love the hotel room, it’s so spacious, clean and beautiful 😍 However, the location is not the best, it’s 18 minutes walk from the train station and still have to take another train ( 2 stops) to Venice. Initially we thought the hotel will provide free shuttle service, but we were only told that our package is not included with the shuttle service and need to pay 20 euro per person for one way in order to use the shuttle service.
This is a very small villa and I think they are short of staff to work? There’s only one receptionist when we first arrived, and when he directed us to the wrong room, he tapped the door and someone was inside??? He later then told us it’s a wrong room. When we came back at night, there are no receptionist at the counter ( we waited for 5-10 mins and rang the counter bell).
We were so surprised that the cleaner that cleaned our room did not top up water for us, and didn’t even replace new glasses/ wash our glasses? The used glasses were remained on the same spots.
Overall I think we mainly enjoyed the room, but mainly not there for service or if you need to travel out to Venice.
ผผู้เข้าพักSiamo stati una notte abbiamo dormito bene,la stanza era spaziosa e abbiamo fatto una buona colazione. ( anticipata dopo la nostra richiesta). Unica cosa che posso consigliare un cartello di dove si trova il parcheggio dell'hotel. ( in questo periodo stanno facendo dei lavori) ed è stato difficile trovarlo.
Se avrò occasione ritornerò sicuramente in quella struttura.