Stanza adeguata al prezzo, purtroppo nonostante avessi chiesto la doccia ho avuto una stanza con vasca (visibilmente rovinata).
Per il resto nulla da obiettare e per me la collocazione dell'hotel è comodissima essendo vicino a autostrada e svincoli principali.
Pulizia adeguata, letto comodo e ampio (due letti grandi uno accanto all'altro)
What a pleasant surprise! Location is great only 5 minutes walk from train station. There is one bridge to walk over, easy enough to do with a luggage bag and depending on the time of day/night there are baggage porters at the station whom can take the luggage for a small fee (approximately $5 per bag)
Rooms smaller in size approx 19sqm fitted a Queen and single just enough room to accommodate our minimal time spent in it mostly sleeping as we were out and about exploring anything and everything. No view but window could open and the AC worked well. Small TV and the shower over bath was a bonus also had body wash and hand wash, towels with heated towel rack. Again small but enough for what we needed. View rooms also available. Level 1 and 2 have stairs (no lift) but the staff will assist if you ask however everyone including us took our own luggage.
Great checkin and then meet Angel the following morning whom was able to extend us for two more nights and keep us in the same room. The breakfast was ample consisting of tea/coffee,juice, fruits,pastries,bread with options to toast,deli plate hams,cheeses,tomatoes and the usual Nutella,Jams etc my favourite yogurt and granola/oats.
Best of all location,get a 24,48 or longer public boat pass to use throughout your stay and also takes you to Murano and Burano.
Location,Location,Location!
Not only was the room very small for its price, but on top of that, they charged extra for the city tax( not what was mentioned on trip.com)
The worst part, especially for a freelancer, was the awful internet connection. Since the rooms are in different buildings, the Wi-Fi was unreliable, which completely ruined my experience as someone trying to work and travel at the same time.
This stay had a mix of positives and negatives. We were not placed at San Cassiano as expected but were instead transferred to another hotel in their chain, Palazzo Stern. The alternate hotel wasn’t bad—it's located along the Grand Canal and has a lovely terrace. The property itself boasts some impressive design elements, likely stemming from its past as an antique mansion turned hotel. We were given a loft room, which unfortunately didn’t have any windows with a view, and the space was a bit cramped for two large suitcases. On the plus side, the bathroom had a beautiful design. Breakfast was ok, though nothing to rave about. The hotel is a bit of a walk from most attractions unless you opt for a water taxi, with a water taxi stop conveniently located right outside the hotel.
LLady WI was skeptical reading previous reviews but decided to give it a try for one night during my business trip as I’m an IHG member. Having experienced staying at 5 different hotels in this city — most of them within walking distance on Corso Porta Nuova (main street leading from the train station to many main attractions) — I can say that Indigo was among one of my top 2 choices.
The room I stayed in was tastefully decorated — the headboard of the bed immediately attracted attention, striking but elegant, with paintings seemingly telling romantic tales of the city’s history; open wardrobe was clever as it made the room seem spacious while leaving plenty of space for hanging clothes and jackets especially on a rainy day.
The balcony was a super nice touch and was my favorite to come back to in the evening with a view of charming Verona at night watching people and cars passing by. Two chairs, a coffee table with blankets and a little bit of floral decorations. I spent a fair bit of time despite the cold and rain, soaking in the beautiful images which were among the most special memories I’d carry with me from this trip.
Check-in was super efficient. Anna at the reception was an absolute joy to meet and interact with. She’s super kind, thoughtful and professional in helping me with storing my suitcase as I was in a rush to catch my train to a nearby city on a rainy day; she gave clear, accurate info helping me to go to the train station within 10mins; and on the next day, kindly offered recommendations for cafes. Her passion and enthusiasm and friendliness is above and beyond many of her peers. Her genuine smile stands out from others who might be just trying to get their job done. You can tell Anna is truly exceptional and a wonderful ambassador for Hotel Indigo. Keep up the good work!
Breakfast service was super efficient, friendly, attentive. The professional and thoughtful gentleman offered multiple times coffee, tea, orange juice, etc, making sure each guest had everything needed for a good start of the day, quickly clearing dishes while guests stepped away - perfectly seamless. Truly outstanding attention to details. The restaurant offered a good variety of food choices: raw veggies are rare in hotel breakfast buffet but here they did so that was a plus in my book. Fresh fruits, muesli, (no sugar-added) yogurt and scrambled eggs were my go-to. Although I didn’t eat pastries or bread or drink Prosecco for breakfast, if that’s something you like then you’d be pleased to know they offered plenty to satisfy different tastes.
The only thing that prevented Indigo from making my No. 1 choice in Verona was the shower. I requested specifically for a shower because from the photos shared by other travelers and reviews many commented that the bath look dated and needed update. I personally do not take baths in hotels so having a new, good water pressure shower with fast efficient drain would be way more important. They did honor my request with a standup shower corner stall. However, the square-shaped shower stall area was so small that my elbows (I’m petite size female) kept knocking on the glass doors. I believe they’re scheduled for major renovation in Jan-Feb 2024 so it’d be interesting to see if they remodel the bathrooms and showers.
AAdam23We had a great experience staying at this hotel! Although it's rated as a three-star property, keep in mind that it’s three stars in Venice—which is definitely not the same as a three-star elsewhere. The charm and quality here exceeded our expectations.
You won’t find a lot of reviews about this hotel, but I did come across a YouTube vlog by a mother who shared her family stay here. She said it was a really good choice—and she turned out to be absolutely right!
We booked a Prestige Room with Canal View and specifically requested Room 101, which we saw on TikTok or YouTube (can't recall exactly where). The photos already impressed us, but the reality was even better. The ceiling was much higher than expected, which gave the room a beautiful, airy feel. The hotel still shows older pictures online, with an outdated TV, but we were happy to find a newer TV already installed.
The amenities were excellent—truly some of the best I’ve experienced in a hotel of this category. Breakfast was on the smaller side, but absolutely sufficient. The cakes and pastries were quite decent, and having them in such a beautiful, old-style interior made it feel like we were stepping back in time—in the best way possible.
A huge shoutout to the staff, who were all genuinely kind and accommodating. We felt their hospitality in even the smallest gestures, and it was very much appreciated.
Lastly, the location is unbeatable—just a short walk from the Rialto Bridge, close to everything. Being so near the heart of Venice made it easy to go out and explore, then return to rest and recharge. It's also conveniently close to shopping areas, which is a nice bonus.
All in all, this hotel was a hidden gem. If you're looking for a stay that combines charm, comfort, location, and authentic Venetian vibes, this is a fantastic choice. That mother on YouTube was right—it really is a great choice!
ผผู้เข้าพักWe arrived at the most expensive hotel (AU$1600 for 3nts, 2 adults) we had ever stayed at, there was no lift to our room on the 1st floor.
I struggled to carry 2 suitcases with no assistance from the gentleman in reception up to the 1st-floor room. This would be very difficult if we were older & unable to carry our cases.
The wi-fi didn't work in the bedrooms only in the public areas - even though we were told it would.
The bedroom had multiple squashed mosquitos on the walls next to the bed.
The lace curtain had a couple of cigarette burns on it.
The bedcover had a cigarette burn on it.
The telephone handset cable was not connected to the .telephone - I tried to fix it but it wouldn't stay in the socket.
The safe was not working.
The instructions to use the safe were so old & worn out you couldn't read them.
The shower wouldn't work properly, so I had to call the person in reception to assist us in getting it working.
You had to get out of the shower cubicle to retrieve shower gel/shampoo/soap. There was nowhere in the shower to put these items. There was no room in the shower at all. I moved the stool in the bathroom to put my shower gel on it & two legs fell off the stool.
The toilet roll holder wouldn't hold the toilet roll and it kept falling off.
The bathroom bin was broken and filthy
The breakfast ran until 10 am, the bread ran out & was not replaced & this was before 9 am.
I am a travel agent & book many guests to stay in cities around the world including Venice
I was upset that this hotel was an extremely poor standard and felt like it ruined the end of my beautiful holiday in Italy.
We would be extremely grateful if you could offer us a credit for our next hotel booking with trip.com, we are in the process of booking our November Asia tour.
Kindest regards