It was a stopover stay at Mercure Berua for us this trip. We were impressed by the spacious and grand lobby. Service at the front desk was quick and welcoming. The staff at the restaurant were also very helpful with the recommendation. My room was nice and clean and smelled fresh. The location is about 20min from the airport and you can arrange a transfer at a fee. Didn't get to use the facilities this time. Highly recommended this hotel.
Lokasi hotel didalam mall . Mudah untuk mencari kuliner ,permainan anak..serta shoping lainnya. Dapat kamar di lantai paling atas, view nya sangat indah
Pertama kali ajak keluarga buat liburan, dapat rekomendasi juga dari teman teman, jadinya pesan hotel ini, sayangnya letak lumayan jauh ya dari pusat kota, jadi ya mau apa apa.pesan via online, tapi untuk kebersihan dan sarapan nya dijamin tidak mengecewakan, hanya saja ada beberapa miskomunikasi misal keberadaan kamar yg saya pesan beda lantai, dan fasilitas kolam renang yg ”katanya” hanya bisa digunakan jika kita memakai pakaian renang, *****tara yang saya lihat kemarin banyak orang tua yg mendampingi anak anaknya tanpa menggunakan pakaian renang yg semestinya, terus kalau bisa yg mengawasi di kolam lebihlah ”humanis” baik dalam bersikap dan mengarahkan, saya lebih apresiasi yg dari pintu depan seperti security, receptionis, dan karyawan lainnya yg bersikap ramah, percayalah bisnis hotel akan bangkit kembali dengan anda menerapkan layanan yg prima, terima kasih atas jamuan satu malamnya, jika nanti ada kesempatan, kami pasti akan kembali
Nice hotel in Nusantara.It is far from Balikpapan but prob should have shuttle service from Balikpapan.
Food should be alot better in taste and presentation.
Compared to other hotels in Balikpapan, Ibis is very affordable.
Nevertheless, this hotel offers good amenities, such as a nice, clean room with a comfortable bed. However, the shower cabin is too small. You can barely move around in it. I also miss a refrigerator.
The Indonesian breakfast is excellent.
Many Westerners stay in this hotel, but strangely enough, the breakfast is geared exclusively towards Indonesians. For Westerners, there's only cheap white bread with sweeteners like jam and chocolate spread. I miss good-quality wheat bread, rolls, cheese, and sliced meat.
Strangely enough, the hotel isn't geared towards Western tourists at all. FO doesn't know where to rent motor cycles and they don't have any information about tourist attractions.
They foist overpriced excursions with a guide and car on every tourist.
Dear Ibis personnel, please understand that many Western tourists want to rent motor cycles and find their way to excursions via Google Maps.
In short, Ibis management, do some research on Western tourists, provide brochures with excursions to FO, and make sure FO has information about motor cycles and car rentals.
In summary, Ibis is a fine hotel for a reasonable price, but unfortunately not sufficiently focused on Western tourists.
aku pesan kamar no smoking. namun kamar nya ngak ada karena habis...
kita tau kamar di rawat 2x agar tidak bauk rokok.
namun karena 1 lantai khusus kamar perokok.
ac nya bauk rokok..
malam ac saya matikan karena bila ac nya hidup. kamar bauk asap rokok.
2 malam saya tak bisa tidur. karena di berikan kamar smoking.
mau pindah kamar no smoking hanya ada tipe atas.
dan harus tambah 300rb/malam.
makasih.
ผผู้ใช้ไม่ระบุชื่อPertama kali ajak keluarga buat liburan, dapat rekomendasi juga dari teman teman, jadinya pesan hotel ini, sayangnya letak lumayan jauh ya dari pusat kota, jadi ya mau apa apa.pesan via online, tapi untuk kebersihan dan sarapan nya dijamin tidak mengecewakan, hanya saja ada beberapa miskomunikasi misal keberadaan kamar yg saya pesan beda lantai, dan fasilitas kolam renang yg ”katanya” hanya bisa digunakan jika kita memakai pakaian renang, *****tara yang saya lihat kemarin banyak orang tua yg mendampingi anak anaknya tanpa menggunakan pakaian renang yg semestinya, terus kalau bisa yg mengawasi di kolam lebihlah ”humanis” baik dalam bersikap dan mengarahkan, saya lebih apresiasi yg dari pintu depan seperti security, receptionis, dan karyawan lainnya yg bersikap ramah, percayalah bisnis hotel akan bangkit kembali dengan anda menerapkan layanan yg prima, terima kasih atas jamuan satu malamnya, jika nanti ada kesempatan, kami pasti akan kembali
SStevenAWe were looking for somewhere to stay in Bontang for a couple of nights. This was the only place that seemed to be available for the dates we wanted. Last time we were in Bontang was 21 years ago. The hotel is very much a sports resort/contractor accommodation type place. Bontang isn't really a tourist location hence the limited choices to stay. We were here for a particular reason so just needed a place to sleep while we were here. The best way to describe the hotel/rooms is 'typical Indonesian'. Everything worked but had seen better days shall we say. Didn't have any concerns regarding cleanliness or safety and the location is really pretty. It's a bit out of the way so you need your own transport or be prepared to pay the going rate for taxis etc. Breakfast is your usual Indonesian fare and there was plenty of variety. I wouldn't hesitate to stay again. Just one point to clarify, when I made the booking, it was stated that there isn't a front reception so phone ahead to establish how to check in beforehand. In practice, there IS a front reception, just as you would expect in any hotel, so there's no need to worry about what to do about checking in. If you arrived and there was nobody on the desk, someone would soon turn up once your presence was known. All staff that we came across were so polite and helpful. Nothing was too much trouble. We would have been happy to stay for longer if we had the time.
ผผู้ใช้ไม่ระบุชื่อHotel was tired and staff are inexperienced in the hospitality industry.
Room: stayed on 8th floor. Pillows had strong sweat smell and looked like they havent been changed in a while.
Room decor was pretty basic with basic laminate flooring.
In the bathroom there was complimentary shower gel and shampoo but when the bottles were pressed, it was very watery and seemed like the staff had simply topped it up with regular water.
Room internet was also extremely poor and I gave up after half an hour of trying.
Breakfast was a big spread but not of high quality. The bubur was lumpy. Fried chicken was tasteless (possibly indicating being frozen for some time) and the chefs cooking the indomie simply threw the noodle cake into a half filled water bath and did not stir or monitor the cooking resulting in half cooked indomie.
Breakfast section also smelled like a massive cigarette factory as there were smoking sections.
Upside: Great location as part of a mall development.
There is a comfortable lounge in the lobby conducive to meetings and afternoon catchups.
Staff at the lobby lounge were very pleasant and efficient and went out of their way to clear our cups quickly and take new orders. Always smiling.
This hotel is a very stark contrast to the mercure semarang where we spent the previous night.
RRonald RamakersCompared to other hotels in Balikpapan, Ibis is very affordable.
Nevertheless, this hotel offers good amenities, such as a nice, clean room with a comfortable bed. However, the shower cabin is too small. You can barely move around in it. I also miss a refrigerator.
The Indonesian breakfast is excellent.
Many Westerners stay in this hotel, but strangely enough, the breakfast is geared exclusively towards Indonesians. For Westerners, there's only cheap white bread with sweeteners like jam and chocolate spread. I miss good-quality wheat bread, rolls, cheese, and sliced meat.
Strangely enough, the hotel isn't geared towards Western tourists at all. FO doesn't know where to rent motor cycles and they don't have any information about tourist attractions.
They foist overpriced excursions with a guide and car on every tourist.
Dear Ibis personnel, please understand that many Western tourists want to rent motor cycles and find their way to excursions via Google Maps.
In short, Ibis management, do some research on Western tourists, provide brochures with excursions to FO, and make sure FO has information about motor cycles and car rentals.
In summary, Ibis is a fine hotel for a reasonable price, but unfortunately not sufficiently focused on Western tourists.
ผผู้เข้าพักSo farr so good untuk menginap.. ************* pesan trip.com dapat harga promo.. lebih rekomen pesan di trip.con dari pada aplikasi lain nya☺️☺️☺️☺️
SSWSNThis is my second time staying here, and once again, I had a pleasant experience. The room and bathroom were clean, and the facilities were excellent. The breakfast offered a good variety of food, though I hope to see improvements in flavor in the future. Additionally, I noticed that some of the beds are a bit worn and no longer as firm as they should be—hopefully, this can be addressed. Overall, it's still a great place to stay