ผผู้เข้าพักI made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available.
The cabin was heated by a movable electric heater that took hours to warm the cabin.
The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty.
The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter.
The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.
Bbeverley pughGreat service with staff working really hard for a hotel cutting obviously corners on the cheap. Breakfast used to be good - stayed previously, but today poor cheap processed food, sausages pink and tasteless, no butter only cheap spread. Shower broken with end broken off and cold, only got Luke warm water after a lot of turning loose knob. Main reason for staying here is the swimming pool to break a long journey on A1 but arrived to be told it was closed and not available but no one bothered to email us in advance despite 5 emails confirming booking.
Great easy parking location just off A1
Left at 11 am with drinkers outside shouting with appalling language on their phone and other guests said it had kept them awake.
Booked a queen room to find its only a standard double bed and felt misled by description, asked to move rooms which was easy with queen bed as requested but only difference between the rooms was it did not have a coffee table! Will not be staying next time.
PPrincesshianI really enjoyed the facilities and the service I received here despite me extending my trip very last minute daily:) ! I was able to extend through Trip.com each time and they was all very helpful. The reception was very helpful and even gave my partner a complimentary happy birthday decoration. The Housekeepers even gave me spare towels before she even got to cleaning our room as I kept extending it as I went along. I would highly recommend this hotel for anyone wanting to explore the city and remain close by to the centre and anyone that wants a very modern , spotless hotel!
ผผู้เข้าพักLove hollins hall, have been staying monthly for a few years. Staff are always helpful, rooms clean, breakfast good. My one complaint, and I can fully understand the reasoning behind it, is the swimming pool, it used to be open at 06.30 at week-ends which meant my grandchildren could swim before breakfast. Now pool does not open until 08.30 which is too late when we have to leave early to drive back to Bournemouth. I I say I can understand with staffing costs etc., but would be nice if it reverted to original times. Again thanks for another super weekend.
ผผู้เข้าพักWe stayed 2 nights in the hotel and found the room to be really comfortable, the staff really friendly and helpful, and the food was really excellent. We didn't use the spa facilities as always arrived too late but the pool looked really inviting. Location was also good as just a few minutes off the M1. I would thoroughly recommend a stay at this hotel.