Air wasn't working in one room, and it took most of the night to switch rooms. There was an event during which a physical domestic dispute took place. My kids, 18 to 23, witnessed the bloody mess. We booked 4 rooms for my husband and me and my 4 adult children; hotel seemed frustrated that my children had their own rooms. They're grown. The hotel was getting paid for 4 rooms, plus they had my card for incidentals. I don't see the problem.
But... the location was walkable to the sights. It was a decent hotel. The price was great for the quality.
Great hotel with nice touches like chocolates and massage chairs in the lobby
Has a small store to buy drinks and snacks at very reasonable prices
Nice pool area, laundry facilities and free parking
Close (ish) to public transport
Walkable to The Gulch area and Downtown
Just $6 for Uber back to hotel from Downtown at night
The bed covers were for a queen bed however the room had a king bed. Surely housekeeping would have noticed the covers didn't cover the bed! There were 5 tissues in the dispenser. The window shade would not open. The bed frame hit the back of our legs when getting in or out of bed. The mattress needs to be replaced as there is a hump in the middle. This is the 5th Tru hotel we have stayed in & this location doesn't measure up to what we have come to expect from a Hilton property