Booked 4 rooms over two night so business directors, told I could only have best western pounds for the room I stayed in regardless of booking and paying for them all, staff can only so no or I can’t, this filters down from the manager so be prepared for terrible service and frankly tired and grubby interiors
Excellent location, only 6 minutes from Gatwick. On bus route.
Accommodation is ideal for an overnight stay.
Comfy bed, tea/coffee making facilities
5 minute walk to Horley town where you can find lots of shops, food outlets etc..
Friendly, helpful staff.
Highly recommend, will return if flying from Gatwick again.
The hotel is a little dated and worn, so I had some trepidation when I first arrived. However, my room was very clean and comfortable. All the usual amenities. Breakfast was available but I didn’t take it. The only thing I would say is that the rooms are very close together And the doors are quite loud. I was fortunate in that I did not have noisy neighbours but I would imagine if you had people coming and going a lot it would be very irritating.
I was staying at the hotel due to an important business meeting the next day, unfortunately my sleep was broken at 2am with a fire alarm going off due to other hotel guests, I was expecting some kind of kind refund or a discount off my next stay as I have used this hotel to stay for business many times before but nothing was offered and the interruption in my sleep affected my business meeting the next day, very disappointed in the way this was handled.