The location was good. Hotel was just 10 minutes away from the main square train station was also 11 minutes staff were good.
They allow the checkout upon request. It’s a good location And good hotel.
Das Hotel ist okay. Praktisch wenig gemütlich. Einfach ein in die Jahre gekommenes Hotel.
Im Bad gab es leider nur zwei große Handtücher am Waschbecken gab es kein kleines Handtuch nichts. Das war leider etwas wenig, wenn in der Dusche komplett undicht ist.
Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Durch meine Arbeit übernachte ich oft (alle zwei bis drei Wochen) in diesem Hotel. Bisher war auch immer alles gut. Dieses Mal hatte ich ein Loch in meiner Bettwäsche und komische Flecken an der Wand neben dem Bett. Ansonsten war alles andere unverändert sehr gut.
Das Personal im Hotel ist wie immer sehr freundlich und sehr zuvorkommend. Einfach ein top Hotel. Diesmal war das Zimmer von der Sauberkeit so lala. Aber sonst ist es ein schönes zentrales Hotel.
TTrave_LinaGood Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
ผผู้เข้าพักDelightful welcome - made to feel at ease. Spotless room with balcony: plenty of space. Bottle of water waiting.
The nearest thing to a niggle is that I prefer a hard mattress, but I realise that I am in a minority…
Superb breakfast - as good as any I have enjoyed.
ผผู้เข้าพักDecent hotel and great location if you are hiking the Saar Hunsrück trail. The sign in the entrance hall with the penalty for preparing food in the room scared me a little as I didn't know what it precisely meant, it is good to ask the owner.
LLisa MarieDas Personal im Hotel ist wie immer sehr freundlich und sehr zuvorkommend. Einfach ein top Hotel. Diesmal war das Zimmer von der Sauberkeit so lala. Aber sonst ist es ein schönes zentrales Hotel.
RRajniThe location was good. Hotel was just 10 minutes away from the main square train station was also 11 minutes staff were good.
They allow the checkout upon request. It’s a good location And good hotel.