ผผู้เข้าพักOn arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.
Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.
The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week.
Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.
If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children).
All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.
Mmasoud jamDue to our late flight, we arrived at the hotel around 1 a.m. The receptionist on duty was a very kind and friendly young lady who welcomed us warmly. Unfortunately, our request for hotel slippers could not be accommodated. Since it was very late and we were exhausted, we went straight to bed.
The next morning, however, we noticed that the room was not particularly clean, especially the bathroom, where there were some hairs on the floor and around the sink. After speaking with the morning reception staff, housekeeping cleaned the room and the issue was resolved.
The hotel’s location is very good, with easy access to the city center even on foot. Public transportation connections are also excellent, with both bus and metro stations conveniently nearby.
The breakfast was fairly basic and nothing special. The hotel photos advertise a rooftop swimming pool, and there are indeed pictures of it, but in reality it is more like a small plunge pool than an actual swimming pool, as it is quite small.
Overall, our stay was decent and in line with what you would reasonably expect from a 3-star hotel, but not more than that. We later realized that for a similar price, it is possible to find 4-star hotels in Barcelona with slightly better facilities and amenities.
AAymen BrikiExcellent service from the reception staff. The room was clean, comfortable, and quiet, though there was no refrigerator. Great location within walking distance to nearby tourist attractions.