1) The escalator leading from the lobby to the mezzanine level was out of order. Given the makeshift barrier on the mezzanine level, it looked like the escalator had been out of commission for some time. Quite a shame from a convenience standpoint.
2) I had checked into the hotel after midnight because of a flight delay so I was pretty exhausted and fell asleep quickly after taking a shower, brushing my teeth, etc. I woke up in the middle of my first night's stay noticing a foul odor. After walking around the room and initially thinking it was coming from the A/C vent, I pinpointed the origin of the bad smell to the linens: the pillowcases, sheets, blanket. It smelled like a dirty wet sponge or clothes that never dried completely but were put back in the dresser drawer. I pulled all of the linens off the bed and left a note for housekeeping to replace them because of a foul odor. They did and it was fine the rest of my stay, but the point is I never should have had to do that.
3) Upon returning from my uncle's funeral Saturday night, to my dismay I found 20-30 cars that had been double-parked by the valets in the hotel parking lot. After circling the lot several times in the hopes of catching someone leaving but having no success, I decided to look into valet parking, figuring that since I was a hotel guest they would have something worked out. When the valet told me the valet fee was $49 even for hotel guests I was flabbergasted and declined. He instructed me to go back to the parking garage and speak to the parking attendant to ask about my parking options. When I got there, the parking attendant initially refused to come out of his booth to help me so I had to enter the garage, go all the way around to the exit and talk to him so that he didn't have to leave his booth. He pointed at a white car parked outside and told me to look for parking ”around there.” I asked him if that was assigned to the hotel, because I did not want to wake up tomorrow morning to discover that my rental car had been towed or impounded. He did not convince me that this was not a possibility so I parked the car where he instructed me to, took photos of the area, and went to the hotel registration desk to look further into the parking situation. The signage was also not clear. When I got to the registration desk, I was helped by an employee who seemed to have a French accent. He was definitely European, with very short hair. I explained what had just happened with the parking and he told me that the hotel did not have ”jurisdiction” over that parking area and he could not guarantee me that my car would not be towed. There happened to be another employee, a local guy, just finishing a transaction with a hotel guest so I moved one station over and asked him the same question. He clarified the situation and explained that that outside parking area (in the middle, under the ramp) was overflow parking for the hotel, and, as long as my hotel parking pass was clearly displayed, my car could remain there for the duration of my stay.
Amazing hotel location for the price! 5 minutes walk to the beach, big rooms, lovely queen size beds, and there were so many free services and lessons for the Christmas season. You can borrow a free surf board / beach chair and all, which is really useful considering the ridiculous prices for their rental at the beach! We stayed here for 11 nights and loved our stay.
Huge shoutout to Magdalena for being an amazing housekeeper and really doing such a good job everyday, as well as the two F&B director and manager who were conducting all the free Christmas classes, from poke bowl making to cocktail mixing and gingerbread house design. We had a lot of fun!
ผผู้เข้าพักAmazing hotel location for the price! 5 minutes walk to the beach, big rooms, lovely queen size beds, and there were so many free services and lessons for the Christmas season. You can borrow a free surf board / beach chair and all, which is really useful considering the ridiculous prices for their rental at the beach! We stayed here for 11 nights and loved our stay.
Huge shoutout to Magdalena for being an amazing housekeeper and really doing such a good job everyday, as well as the two F&B director and manager who were conducting all the free Christmas classes, from poke bowl making to cocktail mixing and gingerbread house design. We had a lot of fun!
ผผู้เข้าพัก1) The escalator leading from the lobby to the mezzanine level was out of order. Given the makeshift barrier on the mezzanine level, it looked like the escalator had been out of commission for some time. Quite a shame from a convenience standpoint.
2) I had checked into the hotel after midnight because of a flight delay so I was pretty exhausted and fell asleep quickly after taking a shower, brushing my teeth, etc. I woke up in the middle of my first night's stay noticing a foul odor. After walking around the room and initially thinking it was coming from the A/C vent, I pinpointed the origin of the bad smell to the linens: the pillowcases, sheets, blanket. It smelled like a dirty wet sponge or clothes that never dried completely but were put back in the dresser drawer. I pulled all of the linens off the bed and left a note for housekeeping to replace them because of a foul odor. They did and it was fine the rest of my stay, but the point is I never should have had to do that.
3) Upon returning from my uncle's funeral Saturday night, to my dismay I found 20-30 cars that had been double-parked by the valets in the hotel parking lot. After circling the lot several times in the hopes of catching someone leaving but having no success, I decided to look into valet parking, figuring that since I was a hotel guest they would have something worked out. When the valet told me the valet fee was $49 even for hotel guests I was flabbergasted and declined. He instructed me to go back to the parking garage and speak to the parking attendant to ask about my parking options. When I got there, the parking attendant initially refused to come out of his booth to help me so I had to enter the garage, go all the way around to the exit and talk to him so that he didn't have to leave his booth. He pointed at a white car parked outside and told me to look for parking ”around there.” I asked him if that was assigned to the hotel, because I did not want to wake up tomorrow morning to discover that my rental car had been towed or impounded. He did not convince me that this was not a possibility so I parked the car where he instructed me to, took photos of the area, and went to the hotel registration desk to look further into the parking situation. The signage was also not clear. When I got to the registration desk, I was helped by an employee who seemed to have a French accent. He was definitely European, with very short hair. I explained what had just happened with the parking and he told me that the hotel did not have ”jurisdiction” over that parking area and he could not guarantee me that my car would not be towed. There happened to be another employee, a local guy, just finishing a transaction with a hotel guest so I moved one station over and asked him the same question. He clarified the situation and explained that that outside parking area (in the middle, under the ramp) was overflow parking for the hotel, and, as long as my hotel parking pass was clearly displayed, my car could remain there for the duration of my stay.
LLeyla Cuellar ChavezEl Royal Lahaina es un hotel ubicado en un entorno ideal para parejas. Dispone de muchas actividades como clases de hula que vale la pena aprovechar o conciertos en un entorno relajado y romántico a la luz de la luna. En las noches es ideal tumbarse delante de la playa a observar las estrellas. Nos ha gustado mucho hospedarnos aquí. Mahalo!
ผผู้เข้าพักIt was good had a great time but if booking through a 3rd party site be prepared to pay way more fees that were never shown to you. They did rectify the situation but nonetheless it is still the principle of the matter and I would probably refrain from booking here again.
NNoskovI usually book with the Marriott down the street whenever I’m in Waikiki but I opted to try the Hyatt for the first time; it was also a little cheaper than the Marriott the day that I went.
I got a King room with a city view on the 7th floor. The room was large, clean and one of the corners of the tower so it had a curving layout.
Overall the room was clean, bed was comfortable, A/C was cold. My only little gripe was in the bathroom, there weren’t any shampoos or conditioners or body wash in the tub like other hotels.
Can’t say much for service since I was only there for a day but the employees I did interact with were friendly and helpful.
Definitely would stay there again.
KKasia ZürichIt’s a nice resort in a great location, however plenty of hidden fees, we paid for breakfast which wasn’t anything special, scrambled eggs from powder, coffee was pretty bad and weak and you had to pay extra which we only learned about when we paid 160$ for breakfast. Lack of healthy food and not suited for people who eat healthy unprocessed food.
I really liked the towel service, it was very convenient. Our room this time however (we stayed in the same hotel a week earlier) was not as great as our previous, it was more used, the fridge constantly leaking, and the air con did not work as well as in the previous room (it was ground floor with garden)
And the worst thing was, I requested a quiet room but we got one of the connected rooms and we could not fall asleep till round 23:00 when a screaming family next door finally put their kids to bed. It was really noisy. Big plus for the pools and hot tub. They really were nice