The hotel has beautiful grounds and super friendly staff, especially in the restaurant. Stayed in an executive room which was clean with a four poster bed. The AC in winter time was a welcome addition and the fact that it was switched on before I checked in was thoughtful. In general, these rooms could do with a bit of general maintenance - ceilings look old and worn and it was really difficult to open and close the door. Breakfast catered to all tastes. For a stay in Modimolle, Shangri-La is a good choice.
The reception desk was hardly manned and would struggle to get hold of anyone on the phone ( even when I was calling from my room). My bed cover was not clean, it had dirty stains on it including tiny blood stains on top. The room and the bed were lovely and spacious but the shower door wouldn’t close completely and caused a lot of water spillage on the floor. During load shedding, the lights would go off and the hotel staff would take long to switch on the generator ; long enough to cause a panic attack! which was unacceptable as they should follow the load shedding timetable and always be on standby and make sure that the generator kicks in as soon as the lights go off.
Easy check in; lots of privacy; luxury room is smaller than what’s advertised online however the need is extremely comfortable; great location as it’s close to all the amenities; pool is nice and clean