Swift check-in and check-out process. The property is secure as keycards are needed to enter the gate. The rooms are clean and have daily housekeeping. The walls are quite thin so noises from outside pierce through, and the aircon and shower heater in my room need a bit of fixing. Overall, this is value for money and would be my go-to accommodation every time I'm in Cebu.
We enjoyed our overnight stay at Savoy. The staff are very accommodating, the room is clean as well as the surroundings. Fast food/ stalls (jollibee, mcdo, 7eleven, starbucks,etc.) are also very accessible.
After reading the description on the hotel website, seeing the pictures and reading the reviews, I have to admit that we were quite disappointed. We booked the „Royal Bungalow“ located directly at the private beach of the resort for 3 nights . The description promised: „With only 4 Royal Bungalows available, you’ll experience a heightened level of privacy and personalized service during your stay.“ We did not experience any personalized service or privacy. The beach was very crowded and noisy and people were having their picnic directly in front of our veranda. We also had the impression that there were quite a few day-guests at the beach. On the second night, the dinner was at the beach in front of our bungalow, with music blasting until 9pm, which wasn’t so nice with little children who wanted to sleep. On the third day, there was even a bouncing castle with a noisy motor next to the veranda (see pictures for the view from our bungalow). Our understanding of privacy and exclusivity differs considerably from what we experienced. Also, on the first day, our bungalow was only cleaned at 5 pm, even though we put the „please clean“ sign at 9:30. In addition, the service during dinner and breakfast was not very pleasant. The staff was not very attentive and our order for drinks was forgotten at 3 different occasions. There was not even a word of excuse when we kindly asked were our order was. Maybe it was because the main restaurant was closed for renovations and food was always served either at the beach or the pizza restaurant. After the first night, we asked whether it was possible to reserve a table for the next two nights, which was kindly promised to be arranged. Unfortunately, on both nights they forgot about it.
On the plus side, there were 2 shows during our stay during dinner, which was pretty cool and there is always life music. The Oyster bar at the beach is great and the staff there was amazing. Also, the gym is good and there are 3 pools at the resort, one with a slide, which tb kids really enjoyed. The resort itself is very nice designed work small huts and a lot of green. Also, upon request, they extended the offer to a complementary airport transfer as this would have been included in a booking via Their website (and not via trip.com).
One last thing, which I found quite strange was that - even though we had a full board offer via Trip.com - they tried to charge all buffet food (apart from breakfast) to us. I don’t know whether this was on purpose or just bad management, but it kinda added to the overall not too great experience. Once they adapted then the bill, they tried to charge the airport transfer - overall I felt quite uncomfortable during the check-out.
To summarise: It was okay to stay there, the resort is nice. The service did not really live up to the promise. You should be aware that it is quite a large resort.
Loved the warmth of the staff! The location is really good as it offers direct access to the beach with several recliners where you can lounge or sunbathe. The pools are also very big with a pool bar that has a happy hour! The spa also offers a very relaxing massage with a jacuzzi and sauna. Definitely a relaxing place to stay!
🌟 **A Perfect 4-Night Getaway – Peaceful, Clean, and Exceptional Service!** 🌟
I recently stayed at this hotel for 4 nights and 5 days, and I can confidently say it was one of the most relaxing and enjoyable experiences we’ve had in a long time. From the moment we arrived, everything felt smooth and welcoming.
🧼 **Cleanliness:**
The entire property was spotless. Out room was maintained every day, with fresh linens, a sparkling bathroom, and a tidy layout that made it feel like home.
🤝 **Service:**
The staff were incredibly kind and attentive. Whether it was the front desk helping with check-in, housekeeping ensuring everything was perfect, , every interaction was warm and professional. They truly went above and beyond to make sure guests felt cared for.
🌿 **Peace and Quiet:**
One of the best parts of the stay was how quiet and serene the environment was. Despite being in a convenient location, the hotel felt like a peaceful retreat. We slept soundly every night without any disturbances, and the calm atmosphere made it easy to unwind and recharge.
✅ **Final Thoughts:**
If you're looking for a clean, quiet, and well-serviced hotel for a multi-day stay, this is the place to be.We left feeling refreshed and grateful for such a pleasant experience. Highly recommended, and We’ll definitely be coming back!
MMirko ROberto ArzaniIl punto di forza della struttura e’ la posizione fuori dal caos della citta e con una vista, stupenda con un mare sotto roccioso ideale per lo snorkelling.
Personale preparato e gentile, ottima assistenza per escursioni e trasporti. Il cibo e’ ottimo ed a prezzi bassi, davvero gustoso
La piscina e’ bella , le camere andrebbero ristrutturate, basta poche cose per rendere il posto perfetto
PPaolo UHotel is perfect. Few minutes walk away from food center and Alona Beach. Reception was corteous too. Easy to fly drones out from their 2nd floor units as it's facing the direction of Alona Beach.
We had issue with the heater which they fixed in 5 minutes after report