Otel çalışanlarının pozitif güler yüzlü ve çözümleyici olması bunun üzerine otelin gerek konum gerek temizlik gerek konfor anlamında fazlasıyla tatmin ediyor olması bir gün daha konaklamamı 
We had a perfect stay at this great hotel! I love the location—it's in the middle of everything but still not crowded, surrounded by a park zone. It's a fantastic option for families with kids. It's also a perfect spot if you plan to use the ferries, which are a fast and romantic way to explore Istanbul!
A special thanks to Murat, the chef, for his kindness and dedication to ensuring guests have an awesome experience, even on the busiest days. The Menemen and Egg Benedict were delicious! ❤️
Another big thank you to Rabia from the pool restaurant, who gave our son a Spider-Man bracelet that made him so happy! Even after a week, it remains a proud possession of his. 😂 We send lots of happiness and our best wishes to her! ❤️🎈
If you drive..be prepared to find autopark nearby..i have bad experiences in driving at night to find this hotel location..since route in front of hotel is closed...room is small..location is good..for me not really worth the money since you can find better stars hotel with this price..breakfast is good
Отличное расположение отеля: легко добираться до всех достопримечательностей. Замечательные завтраки и вежливый. готовый помочь персонал. Чистота, достаточно новое оборудование и хорошие матрасы. Есть небольшие минусы половина окон выходит на улицу, а вторая половина на стену. И звукоизоляция на троечку. Но плюсы однозначно перевешивают
I would like to share my experience during my stay . Overall, the cleanliness and restaurant service were good; however, I faced an unacceptable situation at the health club.
On my first day using the health club — which was included free with my room booking — I was informed that the allowed time was thirty minutes. After spending about ten minutes in the sauna and steam room, I proceeded to the Turkish bath. Shortly after I entered, the staff asked me to leave because another ”preferred guest” wanted to use it, even though I had entered with their approval and according to the schedule.
I refused to leave since I had entered before that guest, but then the health club manager came and repeated the same request, stating that the other guest gives them tips. I had no choice but to leave the place while I was still wet and very upset about their unprofessional and disrespectful behavior.
I immediately went to the reception desk to file a complaint, but I was surprised to learn that the hotel management had no authority over the health club. No apology or compensation was offered for the incident, which left me with a very negative impression of the service and guest treatment.
AAkif.My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim .
Thank you, Double Tree
Regards Akif
ผผู้ใช้ไม่ระบุชื่อA lovely hotel - super aesthetic, and you can tell it's full of culture.
We arrived around 2 am, tired as expected, and the receptionist was just wonderful. There was some confusion around the deposit and method of payment, but he was extra patient and accommodating. Just a shame that no one greeted us outside / helped with the bags, which we saw happen for some other guests (for us, the concierge just stood at the entrance watching us - not really the kind of welcome I'd expect for a 5 star hotel).
We asked for two room cards, one of which stopped working on the second day, but that was quickly fixed by reception. We also realized that one card worked better for turning the room 'on' than the other card. One would always 'disconnect' and turn the electricity off, so that took a bit of trial and error.
Calling reception wasn't always productive, unfortunately. Sometimes they didn't answer at all, so we had to go downstairs to them instead. The housekeeping line was a bit more useful.
We asked reception/housekeeping for an iron/ironing board and had to wait almost 45 minutes for it. We also asked for room service and we could tell the bedsheets weren't changed / bathroom wasn't cleaned. It wasn't really an issue for us, but for a 5 star hotel, I expected a little better room service.
We loved the breakfast. So many options and a great variety. Some of the waiters/waitresses didn't seem too happy to be there, which isn't great when you're going to have breakfast and see unhappy faces all around you. But, I came across the sous chef on more than one occasion and he was a delight. There was one waiter who was also lovely, and chatted to me about where I was from and how interested he was in the Spanish language.
Location of the hotel is great, within walking distance for several of Istanbul's 'hot spots'. Only 10 min walk from the ferry station, about 15 min walk to Hagia Sophia or the Grand Bazaar, and a bit further to get to the Blue Mosque. Galata Tower is also within walking distance if you enjoy a good walk. If not, there are plenty of tram/bus stations around. We stayed for 6 nights and never needed to use the tram/bus, though (walked around 15k-16k steps a day!).