ผผู้เข้าพักPros: very clean, staff are helpful and polite. The beach is beautiful white sand with turquoise water and palm trees for shade. There are a lot of chairs around the pools and on the beach. The room was comfy, good beds and pillows. Great shower and bathtub. The property is well kept. The are many activities, games and events organized.
CONS: The food is average, generic and limited for vegetarians. The restaurant menues are not a la carte. It’s a fixed menu. The cocktail are way too sweet , except for David, it was impossible to get a good drink. The wine is dry but no choice not even to purchased. If you like an American diet with everything sweet and you want to hand by the pool and bar, you will be happy. If you want to rest on the beach, without having vendors bug you every 5 minutes plus having to breathe cigarette smokes which is allowed all over the beach. If you like decent food and enjoy a good cocktail and wine. This place is not for you.
FFLAVIA FAZANIThe hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen.
ผผู้เข้าพักGreat Stay at Riu Playacar
We enjoyed our stay at this clean, well-organized resort with spacious, quiet rooms (ours had no balcony, but it was fine). The minibar was a nice touch, and the bathroom was spotless.
Highlights:
✔ Food variety – Multiple à-la-carte restaurants (dinner reservations not needed) and buffets with good lunch/breakfast options.
✔beach – Plenty of sunbeds but no umberalla so bring your sunscreen, though pools get crowded les sunbeds.
✔ Access to sister hotels – Party lovers can visit Riu Tequila’s club nearby.
✔ Convenient location – Mini-market across the street, and Playa del Carmen (5th Ave) is just a 150-peso taxi ride away.
✔ Easy airport transfer – ADO bus (250 pesos/person, 45-min ride + 5-min taxi 150 pesos next to ado turism station).
Minor drawbacks:
✖ No elevators – Tough for guests with mobility issues.
✖ Entertainment hiccups – The host sometimes forgot to switch back to English after Spanish announcements.
Perfect for: Travelers who want good value, variety, and proximity to Playa’s nightlife.
ผผู้เข้าพักWe really enjoyed our stay. The food offered a great variety and was always a good choice. The facilities are very spacious, so you don’t feel how many guests are actually staying at the hotel. The beach was excellent — you just need to wake up early to get a front-line beach bed.
We loved the continental breakfast available at 6 am; with our jet lag, it was amazing to have such an early option. Most of the guests were middle-aged, kind, and friendly, which created a very pleasant atmosphere.
They also have an amazing jungle area with animals, which was very cool. The animals looked healthy and well taken care of, and it was a lovely addition to the experience.
However, we didn’t see many staff members who were smiling or particularly willing to help — some were friendlier than others, but a few came across as a bit rude.
Overall, we had a very nice experience and would return to this hotel again.
ผผู้เข้าพักThe apartment in itself has a very nice size, big closet, big and comfortable bed, big sofa, 2 tvs, etc..
At our arrival bot soap dispensers in the bathroom were completely empty!!!!!! We had to contact the Company that manages the apartment, the guy came with one of those huge jar of floor cleaning product cut in half in with inside a liquid in dark yellow/brown colour and fill those dispensers up... very weird..
He was not able to give us any soap to clean dishes in the kitchen :(
The kitchen had very few dishes to be used so we could not really use it.
We used the pool on the rooftop but the bar on the below floor was in ”restructure” mode (and it seems that it has been like that for a while).
We only needed to stay for 1 night, so it was not a big issue for us, but it's a shame that in the whole Riviera Maya nice apartment are not really maintained and services properly...
WWondooPersonally, the music sound from the bar did not inturrupt us because we are used to those noise. But if you need a quiet place to sleep, then the hotel would be the bad choice. They did not have a hair dryer so we should’ve dry hair with A/C🤣 There were some bugs like ants and mosquitos which freaked my partner. But “I” was satisfied about the hotel’s cleanness and in/exterior because it looked quite good. If you like bar, there is a good bar in front of the hotel and also a taco place.
Overall, the experience in the hotel was quite good for me and the location was also so good because it’s so close(one block) from the 5th ave.
ผผู้ใช้ไม่ระบุชื่อUnfortunately, the stay was disappointing because the room category I had booked and which was more expensive was not available when I checked in. The room I was assigned afterwards was so loud that I asked to be changed because it was impossible to sleep. The staff claimed that the hotel was fully booked, but rooms were available to book on various booking platforms! Strange.
NNikkilaoshiLocation is great. Checkin was easy. Rooms are spacious with a little kitchenette (stove cooktop & microwave) but there’s no dishes or utensils to cook. Decent coffee/tea setup. Nice robes. Medium sized fridge with freezer section. City view rooms do not have balconies and face street with view of ice cream shop and laundromat. Pool is warm & pool towels available. 1 block from the busy street and 2 blocks from beach. There’s a bar with a pool table, foosball, and darts where happy hour was offered for an hour daily. BREAKFAST WAS NOT WORTH WAKING EARLY FOR. Very limited options and was cold. Also after checking our reservation at the breakfast restaurant they were insisting we pay for it when we paid for it with the reservation. Also felt the breakfast staff were a bit rude when I tried asking for details on the station others were lining up for reminding me of things that were included or not.