Overall - Rooms are clean and feel fresh (stayed in the family executive sea view room). Main areas are newly renovated with a fresh look, though some parts of the property still feel dated — generally well maintained. The breakfast buffet was decent with local favourites, a western spread, fresh juices and decent coffee.
Did not have a great experience at the BBQ dinner due to beach flies. Management took some time to react but ultimately replaced all the food and put measures in place to deter flies. It was off-putting, though it appeared to be an isolated incident — staff were apologetic and receptive to feedback.
🏨 Room — 7/10
Clean, spacious, with all the essentials.
🧹 Cleanliness — 8/10
👋 Staff Friendliness & Responsiveness — 7/10
Staff were friendly and well-mannered. Junior staff would benefit from further training in food safety and guest feedback escalation.
📍 Location — 7/10
Set on a clean, soft-sand beach. Opposite the hotel is a long stretch of local food stalls and eateries.
🍽️ Food & Drink — 5/10
Breakfast buffet is decent. BBQ dinner has room for improvement.
🌅 View/Scenery — 7/10
Clean stretch of beach directly in front of the property.
🏃 Activities Around — 7/10
Surprisingly good gym — older equipment but very complete with a rack and barbells. Plenty of spots to lounge at the beach. Spa was closed for renovations. There is a private ATV operator next to the resort which felt like a safety hazard, with children and adults riding unsupervised and recklessly.
♿ Disabled Friendliness — 8/10
Enjoyed my stay at AC Hotel Kuantan. The room was clean, comfortable, and well-maintained. Staff were polite and helpful, and the overall experience was smooth and pleasant. A good choice for a short getaway in Kuantan.
The house is spacious and very clean, and it’s conveniently located close to Teluk Cempedak. There’s also a clean swimming pool.
The owner is very friendly and responsive, replying promptly to messages.
Highly recommended!
The Chateau Spa & Wellness in Bukit Tinggi delivers an exceptional experience. The service surpasses expectations with impeccable attention and personalized care from attentive staff. From arrival, a tranquil atmosphere embraces you. Overall, it earns a resounding mark of excellence for outstanding service and a serene ambiance. Thanks to Mark for his excellent service during my second visit.
AAustinyxEnjoyed my stay at AC Hotel Kuantan. The room was clean, comfortable, and well-maintained. Staff were polite and helpful, and the overall experience was smooth and pleasant. A good choice for a short getaway in Kuantan.
NNitha AganIt was a wonderful stay and we had a great time for us. The staff is so friendly and helpful. Fantastic view. We liked and enjoyed it to the max. Thank you Kasturi