Exceptional service for a half board stay on weekday that offered a tasty 3-course dinner and breakfast in such a premium hotel with pool, gym room, steam room and sauna! Definitely worth to come again and again!
We had a fantastic stay overnight. fabulous staff willing to help very caring and understanding very helpful all the time we was there. breakfast was amazing. I’m very wonderfully presented those everything you wanted and all nicely displayed and absolutely wonderfully clean and the staff was great so Wood come back thank you. Thank you for everything bye-bye.
Used the hotel for one night as we were departing early from the airport the following morning. We used the train as mode of transport and the hotel was a short walk from Birmingham International. We didn't use the Air shuttle. Found it quite confusing to get to the entrance to the Hotel and had to walk by it to cross the busy road further on. We arrived a little early to check in but made use of the comfortable bar and had drinks at standard hotel prices. Easy check in and the room was just what we needed. Quick change and then out for an early evening meal at the near by resorts world. Through the NEC complex. Early night as we had to vacate at 3 am. All in all a pleasant experience and like an extra days holiday. Short walk to the departures next day so an ideal location.
A nice hotel close to Birmingham Airport. The room was OK, the toilet was quite small but very clean.
The receptionist was very kind. There is a bus stop at 100meters from the hotel for the airport which is very convenient. A very small super market at 10 minutes walking and generally a nice neighborhood. The price was a bit high for this kind of hotel.
Beware of hidden charges! They charged us £5 extra for parking because we booked through Trip.com, they claimed it was a travel agent and therefore chargeable. Where I booked it said parking included.
Also I had pets with me, despite the 2 routes I went through while booking both said pets welcome, no mention of £15 extra PER pet not room.
Every other hotel and I travel with pets a lot always says how much or additional charge may be applicable. Nothing on this one and they are putting it up to £20 per pet. I showed the way I booked and even checked it out, no mention of a charge. He showed me 3 ways it does through the Wyndham site. Like I am going to go through that because I know who their parent company is🤷. I was stuck over a barrel very tired and nowhere to go so had to pay. However normally I wouldn't, it's wrong, false advertising by commission and I will never use them again. Someone else who used a different method to book was getting a £5 parking charge too, they weren't happy either.
Nice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.
Good location close to NEC and train station. There’s a covered walkway from the station. The walk to the station is a bit odd through industrial estate but had footpaths and was well signposted.
Hotel room was clean with a comfy double bed. Only one pillow each though and too late to request another by the time we realised. Ate lunch in restaurant, only one staff member serving so very slow. Food was good though and also enjoyed breakfast; this was buffet style with a good selection. Overall would recommend this hotel if going to NEC.
ผผู้เข้าพักNice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.
ผผู้เข้าพักVery pleasant stay.. pub restaurant offered info on food allergies. Food was great. Rooms (I rebooked) were great, bath and shower that actually did what they said… no getting soaked trying to turn on shower. As a single female traveller, felt safe. Will rebook next visit . Staff are friendly and helpful.