On arrival we were asked to pay £10 for parking which seems odd. I could understand if you weren’t a guest, but if you’re staying I don’t understand why you have to pay.
Reception was easy and hassle free.
Room was as expected. Clean and comfortable. Had to ask for extra teabags, milk sugar as only a couple in the room.
Slept well. No noise.
Breakfast was excellent Lots of choice and not greasy.
This hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
The hotel’s parking lot became over crowded due to an event. Meaning we had to park in the airport’s car park and walk back.
Unfortunately the location of the hotel means that we were very close to the take off runway and we could hear planes all the time, the windows and walls were not soundproofed enough.
Lastly the pillows were rather uncomfortable as they were much too empty, felt like a ballon instead of an actual pillow.
Otherwise the room and the hotel were clean and the room service was actually surprisingly pleasant. The staff we encountered was friendly and helpful.
The food they served was really tasty as well.
I stayed at the Arden for the UK Games Expo. Despite being rather pricey, it's very convenient to get to the NEC and Resorts World (10-15 minute walk). The leisure centre staff seemed unprofessional, but the receptionist and restaurant/bar staff seemed nice and friendly enough. Room was nearly spotless, aside from behind the TV that were slightly dusty. Our room didn't have a TV remote but a quick call to reception fixed that, they were very responsive. It was a nice comfortable room. I will say the food for dinner is exceptional and highly recommend it!
Just stayed at this hotel and I’m so glad I picked it! The room was surprisingly roomy — plenty of space to stretch out — and it was spotlessly clean from the bedding to the bathroom. Plus, the breakfast was such a nice touch, with fresh options that made every morning feel great. Would 100% recommend!
Having a twin room for my teenage daughter and myself should have a slightly more private shower area, it was quite awkward! A double room would be understandable for such visibility but not twin!
The ‘breakfast’ that was included that is usually £8.50 per head was appalling and I was not the only customer surprised! The Orange juice was sweetened squash, no cooked food (breakfast is not described anywhere online or in any booking information so unfortunately it’s assumed that cooked food would be available, I rang in advance to ask what time breakfast started, and mentioned my daughter liked a hot brekkie when we visit Birmingham for hospital appointments, but was not told even at that point that no cooked food would be available), cardboard bread that was being liberally manhandled (no tongs) cereal smelled old, bowls of yogurt were dried at sides, fruit bowls also drying out on top and the only thing I could stomach was a cup of tea that tasted like the coffee/hot water machine had never been cleaned. I left with an empty stomach, and my daughter ate a croissant. Not worth paying for so it was luckily included, although not so lucky for the paying customers.
Very convenient for early morning fl8ghts to stay overnight in a comfortable bed with clean modern facilities.
Loved the bathroom!
Greeted nicely.
The restaurant served tasty basics meals. Both bar and coffee drinks.
Didn't like the removal of menus and oth8er table items whilst I was eating. I know I was a late customer. But please, after a long travelling day, I just needed some relaxing enjoyment of dinner and coffee.
Check in very prompt and friendly. Room clean and fresh. Had food early evening in the bar/ restaurant. It was ok, crispy chicken burger with chips. Would stay here again as it’s so convenient to departures at BHX, walking distance
Hotel is not in a bad location for trips out…
But the hotel needs a lot of improvements! The breakfast buffet you are left waiting for them to replenish food items , you have to keep asking staff where are the cups for tea as none replaced there was queues because of the location of the toaster, be careful if you ask for water to be replaced in room as I was charged but then got a refund after complaining..the executive room was good but I know the standard rooms are not great. The staff were good but there needs better organisation. The pool area dated and no set time they seem to pick and choose open close times. We had quite a few issues not all mentioned here which we told reception about we was not happy and noticed other customers complaining.. we would not stay again and certainly not 4 star 3 at most .. can’t comment on spa treatments as did not use but looking at the spa I’m sure there are better ones around. Golf course 9 hole in good condition but outside hotel area need tidying up bit scruffy.
ดีมาก
18 รีวิว
8.6/10
ราคาเริ่มต้น
JPY 13,690
ต่อคืน
ดูห้องว่าง
ดูโรงแรมสัตว์เลี้ยงทั้งหมดในเวสต์มิดแลนด์
รีวิวล่าสุดสำหรับโรงแรมในเวสต์มิดแลนด์
ดูทั้งหมด
8.3/10
ดีมาก
ผผู้เข้าพักReasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast.
Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.
ผผู้เข้าพักVery pleasant stay.. pub restaurant offered info on food allergies. Food was great. Rooms (I rebooked) were great, bath and shower that actually did what they said… no getting soaked trying to turn on shower. As a single female traveller, felt safe. Will rebook next visit . Staff are friendly and helpful.