I had a fantastic four‑night stay while in town for Marrakech half marathon. The service from the staff stood out — everyone was friendly, attentive, and genuinely helpful throughout my visit. It made the whole experience feel smooth. The hotel is conveniently close to several restaurants and bakeries, which made grabbing meals and snacks incredibly easy, especially on busy race days. Being able to walk everywhere was an added bonus.
It was an excellent stay, and I will return next year for another marathon event.
Я не понимаю восторженных отзывов об этом отеле! Ванная комната ужасно маленькая невозможно развернуться, душевая кабина тоже очень маленькая и вся вода из нее вытекает на пол, там образуется лужа и это ужасно! Что еще хуже , вода в номере идет холодная, мы дважды за вечер позвонили и сказали об этом, после чего она пошла немного теплая, но на следующий вечер она снова шла холодная , не теплая , а именно холодная!!! После уборки из 5 положенных полотенец положили почему то 2 больших и все, пришлось снова звонить и просить! тапочек в отеле нет, а по холодной плитке ходить крайне не комфортно!
Старый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
The hotel reception girl unhelpful.when I booked hotel I did special request early check in 10 days ago the hotel didn't reply me any messages,this is unreasonable service.i do understand some times can't do early checking but if the hotel told I can arrange another hotel and last when I arrived hotel reception one lady front of complaint for room bath top is broken toilet door can't lock.I realized the give me same room,keep me after 3 hours waiting.😡😡😡😡😡 this I can give review for un response.
Das Hotel liegt in der Neustadt von Marrakech an einer sehr stark befahrenen Hauptstraße. Entsprechend laut ist es. Wir hatten daher ein Zimmer nach hinten raus genommen. Das war deutlich ruhiger, aber da hörte man die ganze Zeit ein Brummen von den Generatoren der Klimaanlage. Wirklich Ruhe hat man da nie, aber es ging, hätte auch noch schlimmer sein können.
Die Lage ist nicht schlecht. Man kann in die Altstadt laufen, was aber etwa eine halbe Stunde dauert. In der Nähe sich auch Restaurants, ein Park und der Bahnhof.
Das Frühstück war okay. Der Pool ist winzig, eher Dekoration.
The hotel location is good and well maintained. However, during breakfast, there was confusion about the charge 72 or 73 MAD . One staff member named Mustafa charged 73 MAD but my sister was paid 72 MAD . I keep asking what is the correct amount . Later,Mustafa was rude when returning 1 MAD difference, showing a bad attitude. Another staff member, Aissam, politely apologised on his behalf. Aissam professionalism and courtesy were greatly appreciated, and he deserved to have credit Hope the hotel management can improve staff behaviour and ensure consistent service and breakfast replenishment.
Our stay was very pleasant. Location was excellent with a lot to eat and do within walking distance. The staff were courteous and helpful and breakfast was varied and delicious. Would recommend and stay again.
لايوجد صندوق أمانات لحفظ النقود والأوراق المهمه.. تدفق المياه من الحمام لداخل الغرفه.. لا يوجد منديل للوجه.. الإفطار لا انصح بحجز الافطار عندما تحجز الغرفه لانه لا يستحق المبلغ الذي دفعته للفندق من اجل الفطار
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
ผผู้เข้าพักRyad agréable, ambiance calme car éloigné du centre d’activité de Marrakech. Petit déjeuner compris varié selon les jours mais peu en quantité. Petite incompréhension du système de la douche avec eau super brûlante ou super froide faut prendre le bon timing. La terrasse était agréable. Très bon hôtes mais devrait prévenir que certain service sont payant ( bouteille d’eau , jus , et divers service ). Piscine extérieur non chauffé . Dans l’ensemble c’était une expérience agréable .
ผผู้เข้าพักWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
ผผู้เข้าพักAmaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
ผผู้เข้าพักVery good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay