The hotel is relatively new, rooms are spacious, breakfast is Ok. But, be prepared to spend 10-30 minutes waiting for the elevator and in the breakfast hours or check in hours it might take even longer. When checking out I had to use the stairs to get down from 8th floor after waiting 20 minutes for the elevator!!!
The general service is also almost absent. I asked to bring bedding to the room for my kid and prepare the sofa, they said they they have no staff , but promised at least to bring bedding to the room. Four hours later - nothing happened. I had to get back to reception and eventually received it there and had to do everything myself
Nice hotel, but a bit dated in the rooms. My carpet had a big wet spot when I got to room, that was weird. No spot above in ceiling, not sure what it was from. Housekeeping neglected to come the first day but they did come the second day at 8:30am. Knocked once - literally once - and then just opened the door themselves as I was on my way to open the door. Really frustrating to just let herself in with only one knock. Waited about 10 seconds, if that. I did let the front desk know when I checked out. Balcony could use a little more updated furniture, as well. Room is big!
Isaiah and Priya (sp??) at front desk were amazing when I checked in.
Hotel is in nice location just next to bus stop and with lots of amenities like hot pool, jacuzzi etc. Kids will have lots of fun. Very near to good restaurants. However the room service must be requested every day if you are staying there for several days.
RRamkrishna KaranthThis is a beautiful historic property, with a fantastic team providing impeccable service to guests!
The property is located very conveniently, close to the hot springs and walking distance to downtown. The lobby and the Courtyard ares beautiful.
We had a bit of an issue getting the hang of operating the ceiling fan and the room heating system, and the team's response to get us updated was super quick.
Overall, a great experience.
KKarenkakaoAs a Hilton gold member I Always make it a point to stay at a Hilton for it good desk service and neat room and this Hilton did not let me down.
Location is excellent with 16th street mall at the side
Room is clean and neat with comfy bed
ผผู้เข้าพักNice location. New property is clean and stylish. Aesthetically pleasing. Very clean. Comfortable. Love the toiletries. This is where it ends. Check-in was pleasant enough, but not a warm welcome. It seemed as though you are an inconvenience. Also, poor communication as the lady was looking something up in the computer, but did not let me know, so you're just standing there waiting for an answer. An Atwell card in the room read ”if you need anything, let us know”. Well, I was in need of a shower cap but they didn't have any. There is only 1 dining room chair, I asked for more, but the receptionist said ”I can't get ahold of anyone so I think that's all we have”. Last item request was for a bowl as we brought our own breakfast due to dietary needs and of course, ”we don't have those but you can come down for breakfast”. Advice: You can ask for items, but that's where it ends. Most hotels have basic amenities for travelers, but not this place. I doubt we'll be returning to this place as there are many other hotels in the area that are more prepared for travelers.