Overall room was clean and tidy. But, some smoke smell from smoking room came inside our room which is a little uncomfortable because we have baby with us.
Had a very comfortable stay here. The room was spacious, very clean, and well-maintained. The bed was comfy and the air conditioning worked perfectly, which makes a big difference given the Riyadh heat. The staff were warm and welcoming - great hospitality. The breakfast buffet was also impressive with a good selection of both local and international options. We found the location quite convenient as there was a bus stop and supermarket just a short walk away. The only drawback was the entrance, which is slightly tucked away in what looked like an alley, so it can be a bit confusing to spot at first!
But, a great stay overall. I'd happily stay here again on my next trip to Riyadh.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
YYousef TRadisson Blu Hotel Riyadh Convention and Exhibition Center is one of the best hotel I ever stayed in Riyadh. Its 25 minutes drive from King Khalid airport and one minute walk to the main exhibition entrance which is very convenient specially during the summer with more than 45c ambient temperature . The moment you reached the reception desk, you will be greeted with fresh Arabic Coffee and dates. Check in was surprisingly swift and smooth. I would like to thank Miss Joury for her cooperation and answering all our questions regarding the hotel facilities and the near by points of interest with a BIG smile.
Room was spotless and elegantly decorated. There are plenty of free coffee and tea choices in the minibar. I appreciated the extra large bath towels and nice walk in shower with easy function shower mixer.
The only drawback is the size of the bed is very narrow (twin bed room)