The service is getting bad year after year
Internet is very bad
Rooms are clean and spacious
But the services are not worth the value paid
Very expensive
Very good location! The rooms are clean. I recommend it for business travel.
The thing I did not like about the hotel is the cafe & the lobby, they do not look great.
The perfect stay.
For that price and that location it’s already worth it.
The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues.
I would 100% consider to book Haven Plaza for my next trip to Riyadh.
HHassan Mansour 1305The perfect stay.
For that price and that location it’s already worth it.
The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues.
I would 100% consider to book Haven Plaza for my next trip to Riyadh.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
AAsmaskLet’s us start from the beginning of my entrance
The bell service was welcoming and aided us in taking our luggage
Upon my check in the receptionist was very respectful , welcoming , addressed our issues regarding the room with ease
Once we reached our room faisal sulaiman from the bell service helped in delivering the bags , he was fun and made our night. During the breakfast time, an Arab lady that always stand infront of the dining room , I appreciated her that she remembered us and the table that we used to have our breakfast on , I was happy that the waiters pay attention to the details . Moreover , all the waiters were very helpful in aiding us with getting the food that we want , welcoming and smiling . I liked the atmosphere of the dining room , as if you are living in a palace !, Mr,Faizan was always asking about our health and how was our stay , he always made sure that our experience during the breakfast time was fantastic and to the upper limit . We received a hospitality by Mr.Turki from the reception , thank you for your generosity . While we checked out we asked the concierge for a golf car to drop us to via Riyadh they made sure that it arrives early , special thank to them . And during our last moment from our stay , the bell service were always that received us with a smile and farewell us with a smile . Thank you ritz Carlton for the experience
SSurya Pratap singhA Tranquil Escape Steeped in Heritage
If you're looking for an unforgettable blend of cultural richness and refined luxury, Bab Samhan in Diriyah is simply exceptional. Nestled in the heart of Saudi Arabia’s historic Diriyah district, this Luxury Collection Hotel captures the soul of Najdi tradition with world-class hospitality.
From the stunning mud-brick architecture to the serene courtyards and curated Saudi interiors, every corner of the property tells a story. The service is warm and intuitive — genuinely some of the best I’ve experienced. The rooms are peaceful sanctuaries, and the dining experience celebrates local flavors with elegance and creativity.
Bab Samhan is more than just a hotel — it's a cultural experience. Highly recommended for anyone seeking authenticity, comfort, and a deep sense of place.
ผผู้เข้าพักLocation: perfect - A lot of restaurant and mall nearby. Even the Al Nassr Football stadium (15min Uber) or airport (35min) isn't far away.
Food: great breakfast and dinner buffet - western style with some Arab traditional food.
Service: very kind and helpful, can't imagine better.