The service is getting bad year after year
Internet is very bad
Rooms are clean and spacious
But the services are not worth the value paid
Very expensive
The perfect stay.
For that price and that location it’s already worth it.
The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues.
I would 100% consider to book Haven Plaza for my next trip to Riyadh.
HHassan Mansour 1305The perfect stay.
For that price and that location it’s already worth it.
The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues.
I would 100% consider to book Haven Plaza for my next trip to Riyadh.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
ผผู้เข้าพักA Tranquil Escape Steeped in Heritage
If you're looking for an unforgettable blend of cultural richness and refined luxury, Bab Samhan in Diriyah is simply exceptional. Nestled in the heart of Saudi Arabia’s historic Diriyah district, this Luxury Collection Hotel captures the soul of Najdi tradition with world-class hospitality.
From the stunning mud-brick architecture to the serene courtyards and curated Saudi interiors, every corner of the property tells a story. The service is warm and intuitive — genuinely some of the best I’ve experienced. The rooms are peaceful sanctuaries, and the dining experience celebrates local flavors with elegance and creativity.
Bab Samhan is more than just a hotel — it's a cultural experience. Highly recommended for anyone seeking authenticity, comfort, and a deep sense of place.
ผผู้เข้าพักI stayed for 3 nights and enjoyed the hotel very much. It is conveniently located next to the major subway station so I could travel within town without being stuck in infamous traffic. I had a suite and it was tastefully decorated and had all the modern levels of comfort, including the smart light system and a stand alone tub. Since it was my birthday, I also was given a very delicious complementary cake to celebrate this occasion, along with a basket of fruits and Arabic coffee.
I would highly recommend staying at this hotel.
P.S. One note - I wish they had a concierge because none of the reception employees knew anything about the celebration of the Founding Day, not even the fact that the roads to the hotel were blocked by the police and it took extra 30 mins for the taxi driver to go around.