This hotel is really good and comfortable. Sound proof room and clean.
It is located 10 minutes walking distance from tram, bus, and main train station.
Shopping malls and restaurants are around the corner ❤️
Nice hotel with convenient location.
Not far from the train station and city center.
Just need 10mins walk,you can reach the city city center.
The room is clean,cool
Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Das Hotel ist okay. Praktisch wenig gemütlich. Einfach ein in die Jahre gekommenes Hotel.
Im Bad gab es leider nur zwei große Handtücher am Waschbecken gab es kein kleines Handtuch nichts. Das war leider etwas wenig, wenn in der Dusche komplett undicht ist.
Durch meine Arbeit übernachte ich oft (alle zwei bis drei Wochen) in diesem Hotel. Bisher war auch immer alles gut. Dieses Mal hatte ich ein Loch in meiner Bettwäsche und komische Flecken an der Wand neben dem Bett. Ansonsten war alles andere unverändert sehr gut.
TTrave_LinaGood Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
PPapornKThe hotel is situated in a relatively remote area, and I selected it primarily because it offers a car charger and is priced reasonably at around 100€ per night, including breakfast.
I have found the hotel to be exceptionally clean, and the staff members are quite welcoming and attentive.
The room is spacious enough for my needs as I only utilize it during the night. While air conditioning is not a common feature in Germany, a small fan is provided; however, it tends to be somewhat noisy. I shared this feedback with the staff.
An inside pool with sauna is also very welcoming. Unfortunately, I didn’t have time for that.
Overall, I believe it is a commendable local hotel that offers a solid experience.
ผผู้เข้าพักDelightful welcome - made to feel at ease. Spotless room with balcony: plenty of space. Bottle of water waiting.
The nearest thing to a niggle is that I prefer a hard mattress, but I realise that I am in a minority…
Superb breakfast - as good as any I have enjoyed.
ผผู้เข้าพักFood in restaurant was very good with lots of choice. Facilities were basic which reflect the age of place. But we had all we need. No lift and walking up two flights of stairs with luggage was a bit difficult. Otherwise staff were very friendly.
PPSW_29Decent hotel outside Saarbrücken, it's a bit older, but still pretty nice. The breakfast was quite good, lots to choose from! Getting to downtown Saarbrücken was also not too bad, takes about 10 minutes, but finding parking is another challenge
FFei Xien ChangThis hotel is really good and comfortable. Sound proof room and clean.
It is located 10 minutes walking distance from tram, bus, and main train station.
Shopping malls and restaurants are around the corner ❤️