The hotel has good location, a great view, helpful staff and good breakfast. The room was magical with its balconies. The only inconvenience was that the turning on and off of public corridor lights are not automated. In one occasion, the staff turning off the corridor lights shut our floor's electricity, and in another, they did not turn on the corridor lights at dusk. This could be benefit from being automated.
PPeterAntHad a wonderful experience over the course of my week long stay. The staff was friendly, helpful and professional. I was able to check in early and extend my stay without issue. The suite was well organized without wasted space, beautifully designed and very comfortable. My only criticism is the double bed, for a corner suite with such a breathtaking view of the mountains I couldn’t get over the fact that my feet had to hang off the bed. A queen bed could have fit the space even if it were a little more cramped. Other reviews complained of street noise and the upstairs bar but with the blinds drawn it really cuts out the noise. They also have a nespresso machine in the room to brew up delicious local coffee along with other drinks and snack options in the mini fridge.
Amenities were also a highlight here, the gym and sauna room were wonderfully clean and equip. The concierge also provides transportation with reliable individuals and money exchanging services (at a higher rate than you would at a western union in town) but provides you with the convenience and security of not having to transport any large quantities of cash with you. The floors are sectioned off with key card access to each floor via the elevator and posted security in the main lobby at all times. The rooftop bar was an oasis after a long day out in town. The downstairs coffee lounge was light and airy with hanging plants and a decent breakfast selection from the American breakfast of eggs, bacon or cheese, croissant and toast or arepa or choclo waffle, fruit plate, fruit juices and hot coffee or chocolate or a yogurt and granola option. There is Wi-Fi in the rooms but it was spotty on the balcony (probably from the thick concrete construction) but I had an amazing time and can not wait to return.
ผผู้เข้าพักWe have been here before and found it very kid friendly. This time a little disappointed because they seemed to nickle and dime you on everything which was free last time. The amusement park for a 2 year. Made us buy tickets for both my son and his 2 year old. The train in front of the playground they told us we had to purchase a ticket. Our shower initially had no hot water and the shower head did not work. I notified them on checkout but didn't seem to care.
CCarmyA great location being a short 5 min walking distance from the centre of Salento. Enjoyed the breakfast menu along with the friendly service (however would recommend that the avocado is cut into a smaller slice so more guests can enjoy it).
The laundry service was good along with the activities that were on offer. The sauna was not working at the time which wasn’t the end of the world but would have been great if it did.
AArturo Enrique VeveThe hotel has good location, a great view, helpful staff and good breakfast. The room was magical with its balconies. The only inconvenience was that the turning on and off of public corridor lights are not automated. In one occasion, the staff turning off the corridor lights shut our floor's electricity, and in another, they did not turn on the corridor lights at dusk. This could be benefit from being automated.
DDougWilsonA Great place to stay. Close to all ammenities. Though, far enough from the noise of the town. Lovely people. Clean and well appointed. The only let down is a single bathroom. Very Good value for Filandia.