The cleanliness was acceptable, and the self check-in service was convenient. However, the soundproofing is poor—you can clearly hear the lift operating outside the room. In addition, when the neighboring guests were making noise around 11 p.m., we asked the staff for assistance to ask them to lower the noise, but no action was taken.
Overall, I would not recommend staying here, despite the decent cleanliness and self check-in service.
LLiah ZainWe had a wonderful stay at Sheraton JB. We booked a family room and absolutely loved it — especially the kids. The room was super spacious, very comfortable, and everything felt new and spotlessly clean.
There was more than enough complimentary bottled water provided for our 3 days 2 nights stay, which we really appreciated. The staff were friendly, polite, and helpful, and the check-in process was smooth and hassle-free.
We were also pleasantly surprised by the complimentary birthday cake prepared for my daughter. It was such a thoughtful gesture and made our stay even more special.
The breakfast buffet was excellent, with a wide variety of choices to suit both adults and kids. We really enjoyed it.
The only downside was that our toilet did not have a bidet. Not sure if other room types are equipped with one, but it would definitely be a plus.
Overall, it was a very pleasant and memorable stay. We would love to stay here again and highly recommend this hotel, especially for families.