My experience is good for the hotel facilities.Breakfast is good and plenty of variety.
One of the reasons I choose this hotel is that they have bus which bring us to the airport.When one asks about the airport bus location,the receptionist never give us clear reply.They only say in the front door ,but in fact the stop is at the entrance of the hotel not the main door.the bus will not come in the hotel and only stop outside.The hotel can always do better to help the visitors.
MMaddiesaurusWhere do I begin? Me and my family is completely blown away by this gem of a hotell. The service, the food, the rooms, the views....everything is top notch! We stayed in a family suite, 3 adults, with our own little infinity pool at the balcony, with views of the stunning valley and river. The beds are comfortable, and the room had the latest technology that made everything even more comfortable! The butler service they provided via wechat was excellent. The hotsprings was also excellent. As I said, I'm blown away.
All the good words I know in English, I want to write here. The road to the hotell was beautiful, with stunning views of Huangshan. I would even boldly say, that it's foolish NOT to visit this hotel.
They have so much to offer! I could kick myself for not staying longer! It couldn't have been a more perfect spot to bring my family to for the first time to see gems of China.
A big thank you to the wonderfull staff, and the owner of the hotell. Thank you!
CCecililiaaWe are tourists from Indonesia with very little Mandarin speaking ability. And we travel with a 5 years old.
We choose this place to stay during our Huangshan hike trip with little expectation.
Turns out, even with language barrier they managed to assist us beyond 5 stars!
The communication started before our arrival, they checked on us and making sure we have easy journey to their hotel. They offer very reasonable price for pick up & drop off service to Huangshanbei Railway Station with a comfortable Tesla.
I had a really pleasant stay at their hotel. I have travelled few places before but my stay at Shanyu is something very memorable to us, especially for my daughter. Their warmth welcome, smile, hospitality, and kindness are communicated through the beautiful bedroom (they upgraded our room!), environment (they have tea plantation at the back), and their cuisines are amazing!! We had dinner at their restaurants each night and we like it so much (including my picky eater daughter).
On my hiking day, they caringly prepared us raincoat, climbing stick, and takeaway snacks. They even drop and pick us up on the Huangshan tourist center.
The only regret we have is we stay for 2 nights only.
AArweniI stayed at Emerald Resort Huangshan during Golden Week (September 30 – October 2).
The resort itself is beautiful — surrounded by nature and mountains, quiet and relaxing. My room was clean, cozy, and a great place to rest after hiking Huangshan.
However, my first impression was disappointing because of the two ladies at the front desk during check-in. They never smiled and often seemed annoyed or impatient, even when I spoke politely and smiled. I understand my Chinese isn’t fluent, but I’ve stayed at several hotels across China where the staff still try to speak slowly or use a translation app — but not here.
On October 2, I messaged the hotel through WeChat to ask for help, but no one replied for hours. Later, I saw that the same front-desk lady who ignored the message wasn’t handling any guests at all — the phone was right next to her, but she still didn’t bother to respond. That left a very negative impression.
In contrast, the male receptionist on the October 1 morning shift was exceptionally kind and professional. He replied to my WeChat messages immediately and politely, and he helped me arrange the shuttle to Huangshan Mountain, explaining the details patiently.
Other staff members were wonderful too:
✨ The housekeeper was friendly and always greeted me warmly.
✨ The male staff I met in the hallway was kind and respectful.
✨ The restaurant team during breakfast was truly delightful — humble, cheerful, and friendly. They tried to chat with me in simple English, laughed together when we misunderstood each other, and made my mornings feel bright and welcoming.