"Das einfache Hotel liegt nicht weit weg vom Hauptbahnhof und ca 22 min von der Altstadt weg. Frühstück ist einfach. Bett ist hart, aber hat mit gut gefallen."
"New clean hotel, nice staff, and very convenient location. Maybe not so varied breakfast, but quite hearty and tasty. The hotel is situated near railway station, but that didn’t create any inconvenience - with closed windows you would not hear trains at all. There is very good grocery store just on the first floor of the building - great bonus ;)"
"The hotel was very new and clean, and the room size was good. The breakfast buffet provided many tasty options, even for vegetarians 😊. Since the hotel is located in an industrial area, a car is needed to get around. I was disappointed to be charged for parking (even a minimal €5 per day) because the huge parking lot was nearly empty! It was explained to me that they must also pay to rent the large parking lot, but I would simply include it in the price of the room, since anyone staying there will need to arrive by car. I was also surprised that a tea kettle with some coffee & tea for use in the room wasn't provided. I was told, however, that the Candlewood Suites (part of the same hotel complex) offers this. Anyway overall I was quite pleased with the stay and found it very good for the price."
"Mein Aufenthalt war Oktoberfest mit meiner Familie zu besuchen, konnte günstig bis nach München reisen allerdings Austattung war keins und auch das Extra Bett für 3 Erwachsene war eine Zumutung, konnte ein normales Bett mit 90er Matratze drin passen.
Nachts war sehr laut, nachts lauter schreie von Jungs gehört konnte nicht wirklich ausschlafen.
Ansonsten war alles Gut !"
"I loved the hotel! It’s in a great area, the staff is incredibly friendly and helpful, and the breakfast is amazing.
The halls are quiet and welcoming. There is a little library on the 4th floor, and a vending machine on the 3rd. Great place, perfect value for its price, and I will definitely come and stay here again ❤️"
AAdventure TravellerThis is our favourite hotel in Nuremberg!! Attention to detail on every step of the experience, their crews were simply amazing! They are happy to serve you, not one person but every staff that I encountered. I got a surprise birthday cake in my room with a hand written note, am truly grateful and heartfelt. So thank you, Karl August your neighbourhood hotel. 5 stars and beyond. We will be back again for sure!
ผผู้เข้าพักWhile your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable.
My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures.
Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias.
A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team.
Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel.
Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden.
Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an.
Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.
ผผู้เข้าพักIt’s a very impersonal service. While pleasant enough, the reception staff do the bare minimum in terms of effort to be any way helpful or welcoming. There was no water in the gym both evenings and some of the equipment was broken. Most hotels have bottled water in the rooms, no such luck at Coffee Fellows. The WiFi was very poor and there is no USB port for charging a mobile device in the room- bring your own. The online check-in is messy and not well-designed. That all being said, the hotel is very quiet and pristine in terms of cleanliness and is very functional.