Приехав в этот отель, я впервые почувствовала себя принцессой, такая шикарная кровать с которой не хотелось вставать 2,5 метра шириной примерно, прекрасный вид из окна хорошо работающие сантехника и даже капсульная кофемашина в номере! Все было очень комфортно и очень внимательные сотрудники на ресепшен которые постоянно отвечали на все вопросы и были очень доброжелательны и внимательны! Это самый лучший отель за мою поездку. Спасибо вам большое буду рекомендовать и возможно вернуть снова!
Nice stay. Room is spacious and quiet. Bed is c comfortably. Quite clean but some flies in the room. Location is fine, close to a station and few stops to the center. Or you can walk.
ผผู้ใช้ไม่ระบุชื่อLocation was good. HOWEVER,
An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own?
The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected.
I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed.
Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident.
Felt so dissatisfied with the entire service recovery process.
ผผู้เข้าพักThis was not the first time I've been at this hotel. It's a nice place to spend a few nights. The breakfast food is good in terms of variety and the staff is nice and helpful. The spa is always a pleasant place for you to relax. However, the buttons of the jets don't work properly, specially the ones that are only accessible when you are in the pool, which can be frustrating if you like to use them and won't be able to. This time, the sauna was out of work, as well, but they were fixing it. They didn't really seem worried about fixing the jets' buttons, though... When I was at the hotel last year, they weren't already working properly, but now I couldn't even get them to work. The ones that would work, wouldn't be active for a long time after you pressed on them. In other Spas, they usually work for a few minutes when you turn them on. In this one, they would only be active for about 20/30 seconds at a time. The room I stayed in, had a different display. You would go through a corridor with the bathroom at the front and on the left you had the sleeping area. I liked it because it would conceal the noises coming from the outside a bit better. All rooms have a balcony, but something that feels that is always missing are a couple of chairs and a table. The balcony becomes useless without them! I couldn't open the bathroom door well (not even in 90 degrees in relation to the entrance) because it would bump on the bidet. Also, the shower and glass covering the bathtub seemed to be at the wrong wall because it was inevitable to wet the entire toilet when you showered. The corners were a bit dusty and the bathroom bin hasn't been changed from the previous guest. I think the cleanliness can be improved.
ผผู้เข้าพักOur family reserved 3 rooms and arrived on a very early flight . Jose was kind enough to get 1 of our rooms ready within an hour so we could at least wash up, rest for a bit, and refresh before going out for the day. He continued to take care of us throughout our stay with anything we needed, while being extremely kind and personal. He is an excellent representative of the quality and care the hotel offers. We also liked the ambiance of the hotel. It was nicely lit and decorated in a fun, eclectic, and relaxing fashion. Our room rate included the breakfast which was an amazing spread with much variety, highly recommend. Location was central, easy walking distance everywhere. Small disappoin**ent was lack of gym. I know we walk around alot but it would’ve nice to have the option as my husband and son like to exercise quite a bit. In addition, the TV lounge room which can be nice for teenagers/kids to use while waiting for our rooms to be ready was rather plain in terms of interior design, just gray concrete walls, as opposed to the interesting and colorful designs of the rest of the hotel. This is just an observation, I would definitely recommend this hotel and would come back again.
JJames in ShanghaiWe checked in, there was no wait, and the staff were friendly and knowledgeable. It was a great touch that the staff member offered to show us a map of Porto and the key things he would recommend doing in the city.
I can’t stress enough just what an excellent location this hotel is in, no public transport is required. All the key sights are within a short walking distance. It is also very walkable from the train station.
The room was great, with adequate lighting, a huge TV and some excellent shower products. The bed was relatively firm and comfortable.
We enjoyed breakfast for the 3 nights. There had been a miscommunication about the price of this, however, the hotel manager was very helpful in rectifying this via email communication after the stay.
The young female staff member we engaged with for breakfast each morning was also very friendly, warm yet professional.
As IHG Platinum members we decided to try this Hilton property and were not disappointed. It was excellent from start to finish and the prompt reply and rectification from the hotel manager is testament to the care, detail and excellent management of this property. I highly recommend this hotel for your stay in Porto.
ผผู้เข้าพักThe service was amazing with a guide to the city as soon as we arrived. The facilities were great, minus the closure of the spa while we were there.