We stayed at Sofitel Xining for a total of four nights, and our experience was exceptional from start to finish. The hotel is beautiful, the rooms are modern and spacious, and the facilities (pool, gym, executive lounge) are world-class — but what truly made the difference was the incredible hospitality.
A very special thank you to Lucy and Mia at the front desk. Their warm welcome, kindness, and proactive support made us feel genuinely cared for. They went above and beyond to help us during our stay — from arranging transportation to providing great local recommendations. Their professionalism combined with their friendliness made every interaction a pleasure.
We also want to thank Jenny, the Staff Manager, for her attention to detail and personal care. She checked on us several times to make sure everything was perfect, and we felt truly valued as guests.
It’s rare to experience this level of service — we felt more like friends than hotel guests.
Highly recommended. We will definitely stay here again when we return to Xining.
Clean and comfortable rooms as well as common areas. Convenient location (close to shopping mall, railway station and the amazing museum about ******* culture). Caring and foreigner-friendly staff.
During winter, the room was quite hot and the aircon did not work. Opening the window helped a bit.
ผผู้เข้าพักWe stayed at Sofitel Xining for a total of four nights, and our experience was exceptional from start to finish. The hotel is beautiful, the rooms are modern and spacious, and the facilities (pool, gym, executive lounge) are world-class — but what truly made the difference was the incredible hospitality.
A very special thank you to Lucy and Mia at the front desk. Their warm welcome, kindness, and proactive support made us feel genuinely cared for. They went above and beyond to help us during our stay — from arranging transportation to providing great local recommendations. Their professionalism combined with their friendliness made every interaction a pleasure.
We also want to thank Jenny, the Staff Manager, for her attention to detail and personal care. She checked on us several times to make sure everything was perfect, and we felt truly valued as guests.
It’s rare to experience this level of service — we felt more like friends than hotel guests.
Highly recommended. We will definitely stay here again when we return to Xining.
FFoofonthemoveLoved this place so much! True it is a bit far from the city center, around 4 hour drive but you can stop to the famous chaerhan salt lake on the way.
I was torn between the many options they had. Decided finally on the white chalets overlooking the Yadan park😍 absolutely worth it! Best decision..
The slide and swimming pool were closed. Maybe because of the cold season. No idea
Dear guests if you are considering this stay keep in mind that there isn’t any didi to take you back nor will the hotel arrange one for you. So make sure you arrange your transportation right.
The hotel offers shuttle car to move around the hotel but they reply a bit late.. keep that in mind too.
And i wished they had their wechat contact on here because it was hard to reach the hotel via email before arriving. Got no response..
AAgnes SophieClean and comfortable rooms as well as common areas. Convenient location (close to shopping mall, railway station and the amazing museum about ******* culture). Caring and foreigner-friendly staff.
During winter, the room was quite hot and the aircon did not work. Opening the window helped a bit.