ค้นหาโรงแรม 5 ดาว ในฮูร์กาดา

Absolutely incredible stay! I would highly recommend this resort to anyone planning a trip to Hurghada. Xanadu Club Makadi Bay is easily one of the finest high-class hotels in the region, offering a true luxury experience from the moment you step in. The dining experience was exceptional. The main restaurant offers a fantastic variety of delicious, high-quality food that changes daily, so you never get bored. On top of that, the à la carte restaurants were absolutely amazing, serving top-tier dishes with beautiful presentation and exquisite flavors. What truly sets this hotel apart, though, is the service. The entire staff operates at a level that is above and beyond. Everyone we met was incredibly polite, respectful, and always greeted us with a genuine smile. They are truly dedicated to making your stay as comfortable and enjoyable as possible, and their hospitality is highly appreciated. The pools are pristine, crystal clear, and wonderfully maintained, and the resort's grounds and gardens are beautiful and spotless. The aqua park is a lot of fun, but if there is one weak spot in the entire resort, it would have to be the aqua park area and the wave pool. They both feel a bit outdated and are in desperate need of renovation to match the ultra-luxury, high-class standard of the rest of the hotel. Also, the bar in that specific area is quite basic and could definitely use an upgrade in quality and service. Despite that minor point, we were absolutely delighted with our vacation. We had a wonderful time, felt extremely pampered, and we will definitely be returning to Xanadu Club Makadi Bay for our next holiday!

Hotel is really nice and clean. Lots of restaurants with a good choice of food. When checking in Ahmed Mazhar and Mostafa were amazing and made me feel right at home. Sorted my room and managed to get my family close to me as I was here to surprise them. 5⭐️ service and definitely an asset to the hotel. Thank you again to you both. The pool is one of the cleanest pools I’ve ever seen. Entertainment staff really nice and helpful. Lack of things on during the day is the only thing I would say. Mohammed the housekeeper went above and beyond always to make sure we had everything we needed. Whilst all in all the hotel was great there are some things that let it down. In general all staff were helpful and happy, however as always there were a few that weren’t and wouldn’t do anything to help. Soft drinks are all bottles so it’s fine if you order a drink and it’s a fresh bottle but sometimes you get a bottle and it’s flat. Snack bar is poor and not much selection between the hours of 10am-1pm and 3pm-7pm there isn’t anywhere you can get a light bite. The marina serves some things but is very far away and not convenient if you’re at the pool. No chips or french fries anywhere. This was really disappointing, my mum and auntie loves chips so had to order them in the restaurant for $3 per portion. Not what you expect at an all inclusive. As I mentioned all in all we had a very good stay, I would return to this hotel definitely and had the potential to be an outstanding hotel.

The location and the beach at Sheraton Soma Bay are truly beautiful, and the welcome upon arrival was friendly and attentive. The property is well maintained, but overall it feels quite outdated and somewhat old-fashioned. Unfortunately, we experienced several service and organizational issues during our stay. At the beach bar, we ordered a milkshake but were served a juice instead without being asked — we were later told there was an issue with the ice. Instead of informing us, the staff simply replaced the drink without consultation. At dinner, incorrect dishes were brought to our table, and when we pointed it out, we were told the mistake was due to our ordering. One evening, a staff member pressured us to pay immediately and insisted on accompanying us to the reception to clarify the charge, even though we explained that we wanted to charge it to the room. At reception, we were told that charging to the room was perfectly fine. At check-out, we also discovered that one dinner had been charged twice. In addition, our room key stopped working several times on the day of departure — even though we had paid extra for a late check-out. The food and beverage offering is disappointing. The selection is very limited, especially for non-all-inclusive guests, with very few healthy options. The bar menus — both at the beach bar and the main bar — are closer to snack-bar level than to a hotel of this category. All-inclusive wine is served from cartons, and plastic water bottles are placed on the dinner tables. At breakfast, fresh juices often ran out quickly and were not refilled. The restaurant is frequently overcrowded, making it difficult to find a table. Compared to other hotels in Soma Bay, this property offers noticeably less atmosphere, entertainment, and overall quality. In Conclusion: Beautiful location and beach, but service, organization, and overall standards unfortunately do not meet expectations for a hotel in this category. There are clearly better alternatives in Soma Bay.

Loved the place. Amazing room, even better view from the balcony. Great food. It's a big resort but it's all walkable. There is a shuttle that will pick you up but I never needed it. Gym was actually decent. Dumbbells, smith machine, a couple benches and a few machines. I was in building 5 which I'm happy I got. It was in the quiet end. The main area played music outside and had a lot of people. My building had very few people on the beach in front of it and it was very quiet. Took an Uber to the downtown area on a couple days. Took around 30 min and cost around 200-250 EGP. InDrive worked better in Luxor, I preferred Uber in Hurghada. Less people try to ask for more money on Uber there. Happy I chose Citadel. Would definitely stay again.

We stayed in Jaz hotel for 4 days in early April in a deluxe pool-view queen room. Positives: - The hotel is situated in a very convenient location, on the touristic promenade and quite close to the airport.  - The pools are great, the hotels has in total 6 pools and even though we sometimes had difficulty finding an empty spot to sit at the main pool, we could always find a spot on the other pools where the atmosphere was equally amazing and very relaxing. - The restaurant quality is top notch, one of the best culinary experiences I have ever had anywhere, with a big variety across the different days, along with a focus on egyptian food and seafood, which i appreciated. The restaurant’s head chef himself supervised the dinner serving and gave us daily recommendations. Negatives: - The staff is helpful but not as overtly friendly and willing to help as we had experienced in other hotels. Service can sometimes be quite slow. - The room furniture, even though it’s modern, looks a bit used and is not very well maintained. - The rooms are clean, but again not at the same level of cleanliness you would expect at this price level. - Internet speed is quite low (2-3 Mbps), so no streaming possible - There are daily nightly entertainment programs, however, they are not as varied or extensive as other hotels i had experienced. I got the impression that the hotel is more targeted towards older travelers who prefer the peace and quiet and don’t care about nightly activities, but it may be because of the time of the year I visited in. Overall, it was a good experience and the negatives I listed can be considered nitpicky, but honestly, at this price level, I would expect a flawless experience and I have had better experiences at this price level in Hurghada. The only clear positive for Jaz is the quality of the restaurant.

Hisham was incredibly helpful and really made our stay feel like a 5-star experience. The rooms, pools, and beaches are lovely, but the people are what truly make this hotel special. Everything was clean and well maintained. The only small downside for me was that some of the food, especially the desserts, tasted a bit bland, but there are plenty of options to choose from. Overall, we had a great stay and would definitely come back.

We had a very pleasant stay at Steigenberger Aqua Magic. The beach was wonderful. We booked windsurfing and snorkling with the hotel and both experiences were great. The slides were at times a bit crowded and unfortunately closed sometimes because of strong winds - which should not have an influence on the slides. The food was ok. The efficiency of the staff at the main restaurant was lacking speed and therefore long queues occured. Simple adjustments could increase speed threefold. The rooms are good. We had to change because the first one was nearby the disco and therefore very noisy after 11pm. The second room was perfect, quiet and sunny. The pools are great and most of the staff was very friendly.

วิวทะเลสาบเป็นเรื่องตลกอย่างสมบูรณ์ ที่เรียกว่าทะเลสาบเป็นฟองน้ําขนาดเล็ก ยังมีระยะห่างระหว่างระเบียงและต้นไม้กั้น เช่นเดียวกับความคิดเห็นอื่นๆ มีการเลือกปฏิบัติบางอย่าง แต่พนักงานส่วนใหญ่ค่อนข้างเป็นมิตร แม้ว่านี่เป็นสิ่งที่พวกเขาควรจะทํา ฉันต้องการเพิ่มเงินเพื่ออัพเกรดวิวทะเลตรงกลาง และสิ่งที่พาเราไปดูก็ยังเป็นฟองน้ําที่ใหญ่กว่าเล็กน้อย พนักงานบอกฉันว่านี่เป็นห้องวิวทะเลที่ดีที่สุดแล้ว แต่สุดท้ายไม่ได้อัพเกรด เวลาเปิดสระว่ายน้ําช้ามาก แต่เวลาปิดเร็วมาก หากคุณต้องการไปทะเล โรงแรมนี้ไม่จําเป็นต้องกินไม่ดีเท่าบุฟเฟ่ต์ 100 หยวนในประเทศ โดยพื้นฐานแล้วพวกเขาทั้งหมดขึ้นอยู่กับการกินขนมปังและเต็มรูปแบบ เราเอาทิปกระเป๋าและทัศนคติก็โอเค คู่อื่นในคู่ของฉันไม่มีการเปลี่ยนแปลงและให้ 10 ปอนด์อีสเตอร์ทัศนคติแย่มาก สําหรับโรงแรมห้าดาวไม่ควรเกิดขึ้น ขอแนะนําให้เพิ่มเงินเพื่อเลือกโรงแรมแบบแพ็คเกจที่ดีกว่าหรือแบบรวมทั้งหมดทั่วไป หากคุณต้องการประหยัดเงินหรือไม่มีเวลาไปทะเลในโรงแรม เลือกโรงแรมที่ราคาถูกในเมือง เดินทางที่นี่ไม่สะดวก สุดท้าย เมื่อเราเช็คเอาท์ พนักงานมีทัศนคติที่ดีมาก และลืมถามชื่อเขา เมื่อเห็นว่าเรานํากระเป๋าเดินทางมาเอง เขาขอโทษฉันและบอกฉันว่าพวกเขาควรจัดรถรับส่งมารับเรา พนักงานริมทะเลและสระว่ายน้ําก็ดีมาก ามเราอยากไปเล่นน้ําหลังพระอาทิตย์ตกพนักงานริมทะเลบอกทะเลอันตรายหลังพระอาทิตย์ตกและล้อเล่นว่าจะมีฉลามพนักงานริมสระน้ําอดทนบอกสระปิดฆ่าเชื้อจะเจ็บตาโดยรวมไม่คุ้มกับราคาจริงๆ

Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt Dear Trip.com Customer Support, I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform. I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order. However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for. We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution. I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience. Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved. This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking. I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted. Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities. Sincerely, Rania A. Elfarrash

Великолепное местоположение, в пешей доступности старый город с магазинами и ресторанами, рядом остров пляж Zeytona, на который возят на лодке или пешком 10 мин, есть свой ресторан на этом острове с баром. Великолепные завтраки. Отличное обслуживание везде, ребята очень стараются, и не из под палки а от души. Отель конечно мягко говоря «подуставший», требуется реновация, но стараниями персонала и местоположением это компенсируется))). С удовольствием вернусь.