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We stayed at Grand Waterworld Makadi as a family of four, two adults and two children aged 4 and 5, and the hotel honestly exceeded our expectations. We arrived around 12:00 PM and had a very smooth check-in. The reception was calm and organized, and a special thanks to Mr. Mohamed Sabry, who was extremely welcoming, professional, and helpful. We received welcome drinks and were in our room within about 10 to 15 minutes. Without even asking, Mr. Mohamed Sabry arranged a very convenient room for us, close to the kids' aqua park, restaurants, and elevator. Since the resort is very large and we had two young children, this made a huge difference. The room was very spacious, more like a suite than a standard room, with a living area and two sofas that could be used as beds for the children. The furniture is a little old, especially the wood, but it was not a problem for us. The room was comfortable and practical. We also found a welcome plate of desserts, fruit, and soft drinks in the room, which was a very nice touch. The food was very good. The main Sun and Sand restaurants had a good variety, and everything felt clean and fresh. The staff were always smiling, helpful, and attentive, especially with the children. The à la carte restaurants were one of the highlights of our stay. There are Mexican, Italian, Kebab, Vino, and German options. Mr. Mohamed Sabry helped us arrange our dinner reservations during our four-night stay. The Kebab restaurant had very good grilled food, and our favorite was definitely the Italian restaurant. The steak was excellent, and the table service made it feel like dining in a proper restaurant. The snack options were also excellent. Places like the African and Tropical restaurants work more like proper restaurants, where you sit down, order from a menu, and the food is served to your table. There were also plenty of options for children throughout the day, including ice cream, waffles, pancakes, popcorn, juices, and snacks. Bottled water and drinks were always easy to find. The kids' aqua park was fantastic and one of the best we have experienced in a resort. There are many slides and pools, and our children loved it. Safety was taken seriously, with lifeguards present throughout the area. At one point I mentioned to a supervisor that one slide area was getting crowded, and he immediately added another lifeguard. I really appreciated the quick response. The resort also has many different pools, including a wave pool and a sandy beach-style pool area. The landscaping is beautiful, with plenty of greenery, palm trees, shaded areas, and attractive Islamic-inspired architecture. The beach was another major highlight. It is sandy, clean, beautiful, and directly accessible from the resort. There were plenty of sunbeds, so it never felt overcrowded. Snorkeling was also surprisingly good because you can see fish and marine life even in relatively shallow water without having to swim far out. But the number one thing that made this hotel special was definitely the staff. From reception to the restaurants, beach, aqua park, lifeguards, and pool teams, everyone was friendly, smiling, and genuinely trying to make guests happy. I have stayed at several very good resorts before, including Albatros hotels, so my expectations were already high. Grand Waterworld Makadi exceeded them, and personally I enjoyed this stay even more than Albatros Portofino. For families with young children, I highly recommend this hotel. Great staff, excellent aqua park, beautiful beach, very good food, plenty of snacks and drinks, spacious rooms, and a relaxing atmosphere. We had a wonderful four-night stay and would definitely consider coming back again. Special thanks again to Mr. Mohamed Sabry and all the staff who made our holiday so enjoyable.

The Solymar beach resort is not the most expensive resort in the Hurghada/Safaga area, but it’s also not the cheapest. Because of this, we were expecting it to be quite middle-of-the-range in terms of quality. At every turn, we were pleasantly surprised and delighted. The staff were friendly and courteous - whether at the reception, in the restaurant, or walking past someone watering the grass, you are guaranteed a friendly greeting. Everyone is quick to know their customers - after just a day in our usual spot on the beach, Ahmed knew our usual order. The hyper-energetic Magic Entertainment team members were also quick to build rapport and make us feel included in the resort vibes. We plunged immediately into extreme relaxation with a “honeymoon massage” at the spa, which included time in the dry and steam saunas, a special hammam exfoliation ritual on a heated marble slab, a full-body Dead Sea mud wrap, and an oil massage. The masseuses were talkative and playful - possibly not to everyone’s taste, but this seems to be the Egyptian way and certainly got me smiling and giggling along. There is not a moment of the day when you might be at risk of going hungry. From the early breakfast in the main restaurant, to the late breakfast at the beach, to the drinks and snacks on offer throughout the day at the pool bar and restaurant, there is always a wide array of quality F&B choices. There is some variation from day -to-day options, and it’s always worth checking out the “fresh-from-the-grill” area to see what the day’s speciality may be. Part of the stay includes one complementary meal at one of the two a la carte restaurants (Italian/Egyptian) where the food is a level or two up from what’s served in the buffets. Go hungry - the Egyptian meal included a starter of hot and cold mezze, a soup, a main course and a dessert (with alternative plant-based and kiddies’ menus). The resort has done a lot to ensure that it is eco friendly. Apart from the usual request to hang up towels to save water on unnecessary cleaning, they also purify their own water, which is left in your room in chilled glass bottles (it tastes a little weird, but it’s good for the planet). Overall, highly recommend the Solymar resort.

The location and the beach at Sheraton Soma Bay are truly beautiful, and the welcome upon arrival was friendly and attentive. The property is well maintained, but overall it feels quite outdated and somewhat old-fashioned. Unfortunately, we experienced several service and organizational issues during our stay. At the beach bar, we ordered a milkshake but were served a juice instead without being asked — we were later told there was an issue with the ice. Instead of informing us, the staff simply replaced the drink without consultation. At dinner, incorrect dishes were brought to our table, and when we pointed it out, we were told the mistake was due to our ordering. One evening, a staff member pressured us to pay immediately and insisted on accompanying us to the reception to clarify the charge, even though we explained that we wanted to charge it to the room. At reception, we were told that charging to the room was perfectly fine. At check-out, we also discovered that one dinner had been charged twice. In addition, our room key stopped working several times on the day of departure — even though we had paid extra for a late check-out. The food and beverage offering is disappointing. The selection is very limited, especially for non-all-inclusive guests, with very few healthy options. The bar menus — both at the beach bar and the main bar — are closer to snack-bar level than to a hotel of this category. All-inclusive wine is served from cartons, and plastic water bottles are placed on the dinner tables. At breakfast, fresh juices often ran out quickly and were not refilled. The restaurant is frequently overcrowded, making it difficult to find a table. Compared to other hotels in Soma Bay, this property offers noticeably less atmosphere, entertainment, and overall quality. In Conclusion: Beautiful location and beach, but service, organization, and overall standards unfortunately do not meet expectations for a hotel in this category. There are clearly better alternatives in Soma Bay.

6 stars because 5 is simply not enough. We stayed as a family of four and left genuinely moved. The Grand Resort Hurghada gets everything right, but it is the people who make it truly unforgettable. The beach is clean and well-kept soft sand, smooth pebbles, calm and crystal-clear water. Never overcrowded. Beach staff quietly appeared with drinks and snacks before you even thought to ask. The dual-bracelet access to the Grand Hotel seafront was a lovely bonus we made the most of every day. The food is outstanding — more than 7 restaurants and bars, a la carte dining with reservation, and a seriously impressive spread of Egyptian, Lebanese, Japanese, Asian and international cuisine. Fresh, varied, and well presented every single time. The grounds are lush and immaculately kept. Peaceful pathways, palms, flowers everywhere. Spotlessly clean throughout. Our room overlooked the pool and gardens and we woke each morning to birds singing. The room itself had lovely small touches robes, quality toiletries, disposable flip-flops, and a small welcome loaf that genuinely made us smile. The team is where this resort truly stands apart. GM Mostafa Nassar sets a standard of warmth that flows through every single member of staff. Chef Joseph and Chef Farouk run the kitchens brilliantly. Hany at the lobby welcomed us every time like he had been waiting just for us. To the housekeeping team, the luggage staff, and everyone who brought food and drinks to our room every small gesture felt genuinely big, and none of it went unnoticed. This is not just a five-star resort. It is the kind of place that reminds you what hospitality actually means.

I recently stayed at Mercure Hotel, and overall I had a really good experience. The food was alright—definitely better than what I’ve had in all-inclusive hotels in Turkey or Tunisia. There was a wide variety of dishes, including lots of tasty options, cakes, tea, coffee (which was actually good), cocktails, and decent beer. The service was excellent. The staff were very polite and always willing to help—you can ask them anything and they’ll do their best. A special mention goes to Ahmed, the kitchen chef, who is an incredibly kind person. He really stood out, and I’d give an extra star just for him. The resort overall is not as busy as many other places in the area, which I really liked. It’s a smaller hotel compared to others nearby, with a simple, nice look—white buildings with brown windows, just like in the photos. It’s not a big aqua park-style resort, but honestly that was a plus for me, as I could relax without too many kids around. The beach is nice and quiet, perfect for relaxing. There are comfortable beds with shades/umbrellas around, so you can always find a good spot. The hotel has three swimming pools—the one next to the main restaurant is very large and usually empty, as most people stay at the smaller pool or by the beach. The sea water was a bit cold for my preference, but it’s beautifully clear and very clean. Many people really enjoy it, especially for snorkeling—there are amazing snorkeling spots right next to the resort. Rooms are cleaned every day, and you get two bottles of water per room daily, which is a nice touch. There are also plenty of activities: you can play tennis (though they only have one set of rackets), mini golf is included in the stay, and there’s a gym which is usually empty. There are snacks available by the pools and the beach, and a bar in the main restaurant. Outside the hotel, taxis are easy to find either at the lobby or on the street. Just make sure to agree on the price beforehand, or use the inDrive app—it’s usually cheaper than Uber or Careem, and you agree on the price upfront. There are a few shops nearby as well. If you need medication, it’s better to order from Self Care Pharmacy (you can find them on Facebook). For example, I ordered Antinal and rehydration salts with delivery for only 250 Egyptian pounds. They can deliver pretty much anything you need, and it’s much cheaper than buying inside the resort—definitely good to be prepared for emergencies. Overall, it’s a clean, more peaceful hotel with good service, plenty of food options, and lots to do. A great place to relax and enjoy the Red Sea.

I had high expectations for Steigenberger Aqua Magic, but unfortunately my experience did not match the reputation of the hotel. The first disappointment started at check-in. I booked two rooms and sent a request in advance asking for adjacent rooms because we are one family traveling with children. The hotel is very large and consists of several buildings, so it is simply not reasonable for my children to stay in one building while I stay in another. At reception I was told that there were no rooms of the same category available in the same building. To solve the problem, I agreed to pay around €100 to upgrade the second room. However, even after paying for the upgrade, the rooms were still not next to each other. They were only on the same floor despite my repeated request. To make matters worse, I received the key to the first room after approximately 3:00 PM, while the second room was not ready until after 6:00 PM because housekeeping had not finished preparing it. Waiting several extra hours for a room after paying for an upgrade was very frustrating. Then, on the day of departure, shortly after 12:00 PM I received a call asking me to check out immediately. I found this difficult to understand. If the hotel expects guests to respect the official checkout time, then guests should also expect their rooms to be ready at the official check-in time. The standards should be the same for both sides. Another disappointing policy was the specialty restaurants. Although I booked an All-Inclusive package, I was only allowed to use one specialty restaurant because my stay was less than five nights. I do not think this is a fair policy. If a restaurant is fully booked, I completely understand, but if tables are available, all All-Inclusive guests should have the opportunity to dine there regardless of the length of their stay. Restricting access only because of the number of nights makes the All-Inclusive experience feel unnecessarily limited. I also felt there was a noticeable difference in how some guests were treated. I paid in foreign currency just like many international guests, yet I noticed that the building assigned to us was occupied mostly by Egyptian families and its overall condition was not maintained to the same standard, especially the unpleasant smell around the ground-floor bathrooms. Another incident happened at the swimming pool where my children were told that inflatable toys and floats were not allowed, and we immediately respected the rules. However, only a few minutes later we saw children of other nationalities using similar inflatables in the same pool without being stopped. This made me feel that the rules were not being applied equally to everyone. I also remember another situation at reception where a foreign guest requested to change rooms and was offered several alternatives. When I requested the same, the receptionist briefly searched and then told me that no rooms were available. Seeing another guest receive multiple options while I was told there was nothing available left me questioning why the same level of service was not offered to me. I am not saying this based on rumors; I am simply describing my own experience during my stay. I sincerely hope the hotel reviews whether its procedures and policies are being applied equally to all guests. Despite these issues, I would like to thank the restaurant staff, housekeeping staff, and cleaning team. They were always friendly, professional, and helpful, and I truly appreciated the way they treated us. The hotel itself has excellent facilities and great potential, but the inconsistent service at reception and the feeling that some guests receive better treatment than others had a significant impact on our holiday. I hope the management takes these comments seriously because equal treatment, fair policies, and better organization at check-in would greatly improve the guest experience for everyone.

⭐⭐⭐⭐⭐ An Amazing Stay at The Grand Hotel Hurghada (24/7 – 30/7) I had an absolutely wonderful stay at **The Grand Hotel Hurghada** from **July 24th to July 30th**, and I would like to express my sincere appreciation to the entire team for making our vacation truly memorable. The **food** was simply outstanding. The quality, taste, and unbelievable variety exceeded all expectations. Every meal offered something new and delicious, making dining one of the highlights of our stay. The **staff** deserve special recognition. Every single member of the team was incredibly friendly, welcoming, and professional. They were always smiling and genuinely happy to help, serving guests with dedication and pleasure. Their positive attitude made us feel at home from the very first day. A special thank you goes to **Mr. Nader** at the Reception. He is, without a doubt, one of the best hotel reception managers I have ever met. He is highly professional, courteous, and an excellent problem-solver. Any issue was handled quickly and efficiently, always with a smile. I would also like to thank **Mr. Mohamed Moawad** from the Food & Beverage Department. He is one of the finest professionals at the hotel—extremely humble, welcoming, respectful, and genuinely caring about the guests' comfort. Another person who deserves special praise is **Chef Mahmoud**. He is simply one of the best. His passion and dedication are reflected in the outstanding quality of the food served throughout the resort. The team at the **Eastern Restaurant** was exceptional. They were warm, welcoming, and incredibly attentive. **Mostafa** and **Ashraf** and **Mohamed**deserve special recognition for their excellent service and kindness. Dining there was always a wonderful experience. The **Room Service** was also excellent. **Majed** is a kind-hearted gentleman who serves guests with genuine dedication, professionalism, and a cheerful attitude. His hard work did not go unnoticed. The **beach** is beautiful, sandy, clean, and perfect for families. There were always plenty of available sunbeds and enough space for everyone to relax comfortably without feeling crowded. The hotel offers a great selection of restaurants: * The International Restaurant next to the Reception. * The Pasta Restaurant on the second floor. * The Eastern Restaurant with its outdoor grill near the Reception. * The large white beach restaurant serving Shawarma, Burgers, Hot Dogs, and Pizza. * Another beach restaurant serving snacks and French fries. Every one of these restaurants offered excellent food and service. The only point I would suggest improving is the **swimming pool area**. The hotel has only one main pool, which is not enough considering the large number of guests staying at the resort. Overall, my family and I had an outstanding holiday. The excellent hospitality, delicious food, beautiful beach, and the genuine kindness of the staff made this one of our best vacations. I highly recommend **The Grand Hotel Hurghada** and look forward to returning again.

วิวทะเลสาบเป็นเรื่องตลกอย่างสมบูรณ์ ที่เรียกว่าทะเลสาบเป็นฟองน้ําขนาดเล็ก ยังมีระยะห่างระหว่างระเบียงและต้นไม้กั้น เช่นเดียวกับความคิดเห็นอื่นๆ มีการเลือกปฏิบัติบางอย่าง แต่พนักงานส่วนใหญ่ค่อนข้างเป็นมิตร แม้ว่านี่เป็นสิ่งที่พวกเขาควรจะทํา ฉันต้องการเพิ่มเงินเพื่ออัพเกรดวิวทะเลตรงกลาง และสิ่งที่พาเราไปดูก็ยังเป็นฟองน้ําที่ใหญ่กว่าเล็กน้อย พนักงานบอกฉันว่านี่เป็นห้องวิวทะเลที่ดีที่สุดแล้ว แต่สุดท้ายไม่ได้อัพเกรด เวลาเปิดสระว่ายน้ําช้ามาก แต่เวลาปิดเร็วมาก หากคุณต้องการไปทะเล โรงแรมนี้ไม่จําเป็นต้องกินไม่ดีเท่าบุฟเฟ่ต์ 100 หยวนในประเทศ โดยพื้นฐานแล้วพวกเขาทั้งหมดขึ้นอยู่กับการกินขนมปังและเต็มรูปแบบ เราเอาทิปกระเป๋าและทัศนคติก็โอเค คู่อื่นในคู่ของฉันไม่มีการเปลี่ยนแปลงและให้ 10 ปอนด์อีสเตอร์ทัศนคติแย่มาก สําหรับโรงแรมห้าดาวไม่ควรเกิดขึ้น ขอแนะนําให้เพิ่มเงินเพื่อเลือกโรงแรมแบบแพ็คเกจที่ดีกว่าหรือแบบรวมทั้งหมดทั่วไป หากคุณต้องการประหยัดเงินหรือไม่มีเวลาไปทะเลในโรงแรม เลือกโรงแรมที่ราคาถูกในเมือง เดินทางที่นี่ไม่สะดวก สุดท้าย เมื่อเราเช็คเอาท์ พนักงานมีทัศนคติที่ดีมาก และลืมถามชื่อเขา เมื่อเห็นว่าเรานํากระเป๋าเดินทางมาเอง เขาขอโทษฉันและบอกฉันว่าพวกเขาควรจัดรถรับส่งมารับเรา พนักงานริมทะเลและสระว่ายน้ําก็ดีมาก ามเราอยากไปเล่นน้ําหลังพระอาทิตย์ตกพนักงานริมทะเลบอกทะเลอันตรายหลังพระอาทิตย์ตกและล้อเล่นว่าจะมีฉลามพนักงานริมสระน้ําอดทนบอกสระปิดฆ่าเชื้อจะเจ็บตาโดยรวมไม่คุ้มกับราคาจริงๆ

We had a disappointing experience using Uber while trying to go to Senzo Mall, which is actually very close to the hotel. The price shown in the app was 1 pound, but the driver asked for 5 pounds instead. This made us feel uncomfortable and sadly felt like we were being taken advantage of. Because of this, we decided not to proceed and instead booked a taxi directly through the hotel. Although the price was 4 pounds, it felt much safer, clearer, and more reliable. For other travelers, we would recommend using the hotel’s taxi service for peace of mind, especially if you are unfamiliar with the area. As a small suggestion, it would be great if the hotel could consider providing a shuttle bus service for guests to travel around nearby places such as Senzo Mall, which would make getting around even more convenient and comfortable.

โรงแรมน่ารัก มีสระว่ายน้ำ 3 สระ … สระว่ายน้ำพร้อมสไลเดอร์ สระเด็ก และพื้นที่สำหรับครอบครัวอีกแห่งที่มีสระว่ายน้ำ เราต้องย้ายห้องพักเพราะไม่มีน้ำอุ่น … แต่พวกเขาก็ย้ายเราได้โดยไม่มีปัญหา พื้นที่ภายนอกน่ารักมาก … มีบาร์รอบสระว่ายน้ำ … ข้อเสนอแนะเพียงอย่างเดียวคือควรมีของขบเคี้ยวและน้ำแข็งให้บริการ … บาร์ริมชายหาดไม่มีน้ำแข็งเลย ซึ่งเป็นเรื่องที่ไม่ต้องคิดมาก อาหารต้องปรับปรุงโดยเชฟ … โดยทั่วไปอาหารร้อนจะไม่ร้อนเพียงพอ ไม่มีมันฝรั่งทอดสำหรับเด็ก … ไม่มีเบอร์เกอร์ … ต้องเปลี่ยนเมนูและพ่อครัวต้องได้รับการอบรมจากเชฟ คุณภาพของอาหารต้องได้รับการปรับปรุงอย่างมาก … แขกหลายคนไม่พอใจ คนหนึ่งบอกว่ามันเป็นหายนะด้านการทำอาหาร หลายคนเริ่มกินอาหารนอกบ้าน เมื่อคุณไปถึงที่นั่น คุณจะได้รับสายรัดข้อมือสีต่างๆ และพนักงานจะเห็นว่าคุณเป็นผู้มาใหม่ ฉันเห็นแขกที่มาใหม่ถูกพนักงานในสถานที่เข้ามาหาเพื่อขาย นวด ทำเล็บและเสริมสวย ท่องเที่ยว และไอศกรีม … มากถึง 5 คนเข้ามาหาในเวลา 10 นาที ในโรงแรม 5 ดาว คนเหล่านี้จะอยู่ที่สถานีต่างๆ รอบๆ โรงแรม และเมื่อแขกพร้อมแล้ว พวกเขาจะไปที่สถานีเหล่านี้ .. พวกเขาจะไม่ถูกไล่ตาม .. พนักงานนวดเข้ามาหาฉัน 3-4 ครั้งต่อวัน การเดินทางบางทริปต้องมีการตรวจสอบ บริการก็โอเค และพนักงานทุกคนเป็นมิตร .. ทีมแอนิเมชั่นต้องการชุดใหม่ .. ฉันมองไม่เห็นจริงๆ ว่าพวกเขาทำอะไรเพื่อความยุติธรรม .. ไม่มีเกมเพื่อให้ผู้คนมีส่วนร่วม .. โดยรวมแล้วเป็นการเข้าพักที่ดี .. แต่ยังมีอีกมากที่ต้องทำ .. ฉันหวังว่าพวกเขาจะเห็นรีวิวที่ตรงไปตรงมานี้และทำการเปลี่ยนแปลง .. อาจเป็น 4-5 ดาว แต่จะเป็น 3 ดาวเท่านั้นถ้าพวกเขาไม่ทำการเปลี่ยนแปลง