โรงแรมพร้อมระเบียงในฮูร์กาดา

We had a wonderful 7-day stay at this hotel at the end of February with our 4-year-old child, and overall, we were very satisfied with our vacation. The beach is excellent: there are plenty of sunbeds, and they are spaced far apart, so it never feels crowded. The sand is soft, and the entrance to the sea is gentle and comfortable, with very few shells. There are lifeguard towers along the beach, which adds a sense of safety. A large bar offers soft drinks, alcohol, and coffee, along with two smaller bars. There are changing cabins, and the sunbeds and umbrellas are sturdy and well-maintained. The beach staff are attentive and helpful—they assist with towels, clean sunglasses, and bring drinks. There is also beach entertainment, including yoga, bachata and zumba dancing, pétanque, and beach volleyball. Paddleboard rental and a gym are also available, which adds to the variety of activities. Breakfast was diverse and fresh. There are live cooking stations for omelets, pancakes, and waffles, as well as traditional Egyptian dishes prepared on the spot. We also enjoyed the honey station, two types of porridge, a wide selection of pastries and bread, including freshly baked flatbreads. There is a large variety of salads, vegetables, cheeses, cold cuts, fish, sausages, and fruits such as kiwi, melon, apples, guava, and fruit salads. We tried massages from three different therapists, and all of them were very good. We definitely recommend taking time to enjoy the spa services. Music is thoughtfully integrated throughout the hotel. In the main restaurant, you can enjoy pleasant classical piano or jazz music. In the afternoon, the café with donuts features live performances such as guitar, saxophone, violin, or vocals. In the evening, there is a lively entertainment program with singing and dancing, and at night, there is a nightclub near the stage. The staff truly stand out—they are attentive, responsive, and always willing to help with any request. They are especially kind to children, which made our stay even more enjoyable. A special thanks to the manager for the exceptional care and professionalism. The rooms are spacious and well-designed, with a separate sleeping area and a cozy lounge space with a sofa and TV. The walk-in wardrobe is a big advantage, with plenty of hangers and storage space, as well as a safe. The bed, pillows, and blankets are very comfortable, ensuring great sleep quality. Housekeeping is excellent: the room was cleaned daily, towels (including beach towels) were changed every day, and bed linen was changed upon request. There are three à la carte restaurants—Asian, Italian, and Lebanese—which are a great way to diversify your evenings. Reservations are made in advance at the Viennese café. The service is efficient, the staff are attentive, and the food is delicious and authentic. The hotel is located in the Sahl Hasheesh area. About a 10-minute walk away is the main square, with a shopping street, cafés, and playgrounds nearby. We recommend visiting a charming artisan shop near the square—you can find unique souvenirs and take great photos. There were a few minor downsides: at the end of February, it can be quite windy. Although the air temperature was around 22–24°C and the sea 18–20°C, the wind made it chilly when getting out of the water, so bringing warm clothes is a good idea. The hotel does not have heated pools. Also, the kids’ club was not operating during our stay, and there was limited entertainment for children, with no evening kids’ disco. Despite these small issues, we had a fantastic and relaxing holiday and would happily return.

一樣温馨。早餐美味，位置優越，出行方便。” 性價比型”價格親民，房間乾淨整潔，設施齊全。前台服務熱情，免費停車，早餐多樣。周邊配套完善，性價比極高，強烈推薦！” 服務優質型”服務貼心周到，工作人員專業熱情。房間舒適衞生，隔音效果佳。早餐豐富，停車方便，地理位置好，體驗感滿分！”

The location and the beach at Sheraton Soma Bay are truly beautiful, and the welcome upon arrival was friendly and attentive. The property is well maintained, but overall it feels quite outdated and somewhat old-fashioned. Unfortunately, we experienced several service and organizational issues during our stay. At the beach bar, we ordered a milkshake but were served a juice instead without being asked — we were later told there was an issue with the ice. Instead of informing us, the staff simply replaced the drink without consultation. At dinner, incorrect dishes were brought to our table, and when we pointed it out, we were told the mistake was due to our ordering. One evening, a staff member pressured us to pay immediately and insisted on accompanying us to the reception to clarify the charge, even though we explained that we wanted to charge it to the room. At reception, we were told that charging to the room was perfectly fine. At check-out, we also discovered that one dinner had been charged twice. In addition, our room key stopped working several times on the day of departure — even though we had paid extra for a late check-out. The food and beverage offering is disappointing. The selection is very limited, especially for non-all-inclusive guests, with very few healthy options. The bar menus — both at the beach bar and the main bar — are closer to snack-bar level than to a hotel of this category. All-inclusive wine is served from cartons, and plastic water bottles are placed on the dinner tables. At breakfast, fresh juices often ran out quickly and were not refilled. The restaurant is frequently overcrowded, making it difficult to find a table. Compared to other hotels in Soma Bay, this property offers noticeably less atmosphere, entertainment, and overall quality. In Conclusion: Beautiful location and beach, but service, organization, and overall standards unfortunately do not meet expectations for a hotel in this category. There are clearly better alternatives in Soma Bay.

Hisham was incredibly helpful and really made our stay feel like a 5-star experience. The rooms, pools, and beaches are lovely, but the people are what truly make this hotel special. Everything was clean and well maintained. The only small downside for me was that some of the food, especially the desserts, tasted a bit bland, but there are plenty of options to choose from. Overall, we had a great stay and would definitely come back.

We had a very pleasant stay at Steigenberger Aqua Magic. The beach was wonderful. We booked windsurfing and snorkling with the hotel and both experiences were great. The slides were at times a bit crowded and unfortunately closed sometimes because of strong winds - which should not have an influence on the slides. The food was ok. The efficiency of the staff at the main restaurant was lacking speed and therefore long queues occured. Simple adjustments could increase speed threefold. The rooms are good. We had to change because the first one was nearby the disco and therefore very noisy after 11pm. The second room was perfect, quiet and sunny. The pools are great and most of the staff was very friendly.

⭐⭐⭐⭐⭐ An Amazing Stay at The Grand Hotel Hurghada (24/7 – 30/7) I had an absolutely wonderful stay at **The Grand Hotel Hurghada** from **July 24th to July 30th**, and I would like to express my sincere appreciation to the entire team for making our vacation truly memorable. The **food** was simply outstanding. The quality, taste, and unbelievable variety exceeded all expectations. Every meal offered something new and delicious, making dining one of the highlights of our stay. The **staff** deserve special recognition. Every single member of the team was incredibly friendly, welcoming, and professional. They were always smiling and genuinely happy to help, serving guests with dedication and pleasure. Their positive attitude made us feel at home from the very first day. A special thank you goes to **Mr. Nader** at the Reception. He is, without a doubt, one of the best hotel reception managers I have ever met. He is highly professional, courteous, and an excellent problem-solver. Any issue was handled quickly and efficiently, always with a smile. I would also like to thank **Mr. Mohamed Moawad** from the Food & Beverage Department. He is one of the finest professionals at the hotel—extremely humble, welcoming, respectful, and genuinely caring about the guests' comfort. Another person who deserves special praise is **Chef Mahmoud**. He is simply one of the best. His passion and dedication are reflected in the outstanding quality of the food served throughout the resort. The team at the **Eastern Restaurant** was exceptional. They were warm, welcoming, and incredibly attentive. **Mostafa** and **Ashraf** and **Mohamed**deserve special recognition for their excellent service and kindness. Dining there was always a wonderful experience. The **Room Service** was also excellent. **Majed** is a kind-hearted gentleman who serves guests with genuine dedication, professionalism, and a cheerful attitude. His hard work did not go unnoticed. The **beach** is beautiful, sandy, clean, and perfect for families. There were always plenty of available sunbeds and enough space for everyone to relax comfortably without feeling crowded. The hotel offers a great selection of restaurants: * The International Restaurant next to the Reception. * The Pasta Restaurant on the second floor. * The Eastern Restaurant with its outdoor grill near the Reception. * The large white beach restaurant serving Shawarma, Burgers, Hot Dogs, and Pizza. * Another beach restaurant serving snacks and French fries. Every one of these restaurants offered excellent food and service. The only point I would suggest improving is the **swimming pool area**. The hotel has only one main pool, which is not enough considering the large number of guests staying at the resort. Overall, my family and I had an outstanding holiday. The excellent hospitality, delicious food, beautiful beach, and the genuine kindness of the staff made this one of our best vacations. I highly recommend **The Grand Hotel Hurghada** and look forward to returning again.

วิวทะเลสาบเป็นเรื่องตลกอย่างสมบูรณ์ ที่เรียกว่าทะเลสาบเป็นฟองน้ําขนาดเล็ก ยังมีระยะห่างระหว่างระเบียงและต้นไม้กั้น เช่นเดียวกับความคิดเห็นอื่นๆ มีการเลือกปฏิบัติบางอย่าง แต่พนักงานส่วนใหญ่ค่อนข้างเป็นมิตร แม้ว่านี่เป็นสิ่งที่พวกเขาควรจะทํา ฉันต้องการเพิ่มเงินเพื่ออัพเกรดวิวทะเลตรงกลาง และสิ่งที่พาเราไปดูก็ยังเป็นฟองน้ําที่ใหญ่กว่าเล็กน้อย พนักงานบอกฉันว่านี่เป็นห้องวิวทะเลที่ดีที่สุดแล้ว แต่สุดท้ายไม่ได้อัพเกรด เวลาเปิดสระว่ายน้ําช้ามาก แต่เวลาปิดเร็วมาก หากคุณต้องการไปทะเล โรงแรมนี้ไม่จําเป็นต้องกินไม่ดีเท่าบุฟเฟ่ต์ 100 หยวนในประเทศ โดยพื้นฐานแล้วพวกเขาทั้งหมดขึ้นอยู่กับการกินขนมปังและเต็มรูปแบบ เราเอาทิปกระเป๋าและทัศนคติก็โอเค คู่อื่นในคู่ของฉันไม่มีการเปลี่ยนแปลงและให้ 10 ปอนด์อีสเตอร์ทัศนคติแย่มาก สําหรับโรงแรมห้าดาวไม่ควรเกิดขึ้น ขอแนะนําให้เพิ่มเงินเพื่อเลือกโรงแรมแบบแพ็คเกจที่ดีกว่าหรือแบบรวมทั้งหมดทั่วไป หากคุณต้องการประหยัดเงินหรือไม่มีเวลาไปทะเลในโรงแรม เลือกโรงแรมที่ราคาถูกในเมือง เดินทางที่นี่ไม่สะดวก สุดท้าย เมื่อเราเช็คเอาท์ พนักงานมีทัศนคติที่ดีมาก และลืมถามชื่อเขา เมื่อเห็นว่าเรานํากระเป๋าเดินทางมาเอง เขาขอโทษฉันและบอกฉันว่าพวกเขาควรจัดรถรับส่งมารับเรา พนักงานริมทะเลและสระว่ายน้ําก็ดีมาก ามเราอยากไปเล่นน้ําหลังพระอาทิตย์ตกพนักงานริมทะเลบอกทะเลอันตรายหลังพระอาทิตย์ตกและล้อเล่นว่าจะมีฉลามพนักงานริมสระน้ําอดทนบอกสระปิดฆ่าเชื้อจะเจ็บตาโดยรวมไม่คุ้มกับราคาจริงๆ

Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt Dear Trip.com Customer Support, I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform. I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order. However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for. We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution. I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience. Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved. This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking. I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted. Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities. Sincerely, Rania A. Elfarrash

Великолепное местоположение, в пешей доступности старый город с магазинами и ресторанами, рядом остров пляж Zeytona, на который возят на лодке или пешком 10 мин, есть свой ресторан на этом острове с баром. Великолепные завтраки. Отличное обслуживание везде, ребята очень стараются, и не из под палки а от души. Отель конечно мягко говоря «подуставший», требуется реновация, но стараниями персонала и местоположением это компенсируется))). С удовольствием вернусь.

ฉันมาถึงช้าและก็หาโรงแรมเจอแล้ว วันถัดไปฉันไปที่โรงแรมฮิลตัน ผมไม่ได้คาดหวังว่ามันจะคุ้มค่าเงินที่สุด ฉันพักที่นี่หนึ่งคืนแล้วจึงไปที่โรงแรมฮิลตัน แต่โรงแรมนี้ก็คุ้มค่าแก่การเข้าพักจริงๆ หากคุณมีงบประมาณไม่มาก ล็อบบี้กว้างขวางมาก ห้องพักไม่ใหม่ แต่สะอาดมาก นอกจากนี้ยังมีระเบียงและสระว่ายน้ำ อย่างไรก็ตามโปรดทราบว่าเครื่องปรับอากาศในบางห้องเสีย แจ้งให้พนักงานโรงแรมทราบทันเวลา ร้านนี้อาหารอร่อยมาก แต่ไม่ค่อยอร่อย บางทีฉันอาจจะเรื่องมาก