ค้นหาโรงแรม 3 ดาว ในอันตัลยา

I would like to file a formal complaint regarding my recent stay at this hotel due to the unprofessional and uncomfortable treatment I experienced. From the beginning, the attitude of the staff, including the owner, felt cold, dismissive, and unwelcoming. On the morning of check-out, I left the hotel early to take my friend to the airport. When I returned, I found that my room had already been entered and cleaned at around 9 a.m., even though I had not checked out and the official check-out time was 12 p.m. Later, a staff member came to wake me and remind me that I needed to leave by 12, while also saying that they thought I had already gone. This is not an acceptable excuse. Entering a guest’s room and preparing it before check-out time, without confirmation, is inappropriate and disrespectful. I also had an unpleasant experience with breakfast. I had paid for two breakfasts, and when I explained that I wanted the second one because I was still hungry, the staff clearly seemed unhappy about it. I then asked for cutlery for the second breakfast, but it was never brought. This is not the guest’s responsibility. If breakfast service is offered, then it should be provided properly and without attitude. The overall behaviour of the staff made me feel judged and unwelcome throughout my stay. Even during check-out, when I returned the key card, their attitude remained unnecessarily rude and uncomfortable. It felt like they were selective about which customers they wanted and did not know how to treat paying guests with basic professionalism and respect. If the hotel believes its prices are too low for the service it provides, then it should change its pricing policy. What it should not do is accept payment and then treat guests as if they are a problem. I am submitting this complaint so that other customers do not have to face the same treatment. I hope Trip.com takes this matter seriously.

ห้องแรกที่ให้มาแย่มาก มีกลิ่นไม่แรง และเพดานก็บางมาก ดูเหมือนว่าเพดานด้านบนจะแตกแล้วหล่นลงมาใส่เรา เราก็เลยขอให้เขาเปลี่ยนให้ ส่วนอีกห้องก็สะอาดดีแต่ไม่มี 'ไม่มีกลิ่นแต่คุยกันอยู่หน้าต่างบนถนนจนถึงเช้าไม่ได้นอนเลย เจ้าหน้าที่แผนกต้อนรับน่าจะให้ห้องที่ดีกว่านี้แก่เราได้ คำแนะนำของฉันคืออย่าพักในห้องที่ ชั้นล่างฉันจะไม่ไปพักที่นั่นอีกแล้ว 😞

A genuinely great place for a solo traveller in particular. Good selection of buffet breakfast (included in the price), a nice clean pool and a FANTASTIC spa (best massage I’ve had to date). The only thing that lets the property down is the cleanliness. My floor had wires sticking out the wall, a rickety staircase railing, dust everywhere, etc. To be honest, this didn’t bother me and I would stay here again happily but sharing as I know this is a deal breaker for some people. Access to and from the airport is really only possible by taxi, which is approx. €30 (to and from).

The location of this hotel is very central to my dental appointments in Lara. I know the area well so knew what to expect. The breakfast at 8pm is one of the best I have encountered when visiting Lara with ”free breakfast”. The only complaint is with the paper tiny disposable cups for tea or coffee... as Westerner I do like milk with my tea/coffee so although the cups appear adequate for Turkish tastes they become unusable. A China or larger cup would be fantastic option. The space for socialising and to eat breakfast is a small terrace at the front of the hotel is very limited. When I visited a new Irish bar was been built at the end of the ground floor corridor. Rather worryingly they were testing the sound system for that bar which was far too loud (even at 4pm) so I have serious reservations that this noise will completely drown out any peace and quiet when this bar is open. The room was large, spacious, clean and well lit The ensuite fantastic for all needs. All in all fantastic stay... would recommend and give 5 stars if the future noise from the bar will be a major concern especially if travellers are attending dental or other medical appointments

The place was perfect for tourists to explore the ancient city areas and the nearest gulf and coast. I recommend it as one of the best in street . The staff was so good and the breakfast is as good as the reputation of the place. The only downside to notice was the water bottles , you have to buy after the first 2 free ones you get in first day , also because of the long history of the place some of the aminities in the room needs some fixation like the toilet watering , we didn't ask for fixation of the problem because we were in hurry to go to next destination or else I think they would fix the problem as soon as we told them . Again , I recommend the place it's so pretty and elegant.

Good location: located near the edge of old town, easy for tours pick up (no cars allowed in the old town) and exploring the old town in foot. Lots of restaurants option nearby. Nice and helpful staff, good restaurants recommendation from him! Amenities are basic but ill recommend it given then price

เราชอบโรงแรมนี้ เราจองห้องดีลักซ์ธรรมดาพร้อมวิวเมือง เราชอบห้องนี้มาก เราจองห้องคิงสวีทอีกครั้งเมื่อเรากลับมาที่อันตัลยา! โรงแรมที่สวยงามพร้อมอาหารเช้าที่ดีและบริการที่น่ารัก!

This was a terrible experience. Asked for a room change due to the continuing building work going on at this hotel. It’s trading during a major overhaul. Work starts at 8am through to some days 8pm. There’s no way you can relax on the day. The second room we where moved to had a tiny window with a view to shock anyone. Photo uploaded. Walls are paper thin we could hear every sound from the room next door. A telephone conversation including the call responder could be heard as if we were all in the same room. Poor fitted flooring. The wardrobe was free standing and when the door was open the whole thing rocked forward and had to be held to stop it falling on us. The breakfast room which was a previous basement has had a poor re fit and there was a strong smell of sewage in the mornings. We where told all rooms were non smoking yet the smell of smoking was strong in both of the bedrooms we had been allocated. I spoke to reception regarding this issue to be told it’s the workman smoking outside the back door and leaving the door open, plus people standing by the enterance of the hotel’s automatic doors. The second bedroom we where relocated to had several a/c units outside of the window which kept us awake . We had four nights here and did not get any good rest. Continental breakfast was very basic, all of the choice was uncovered and had flys over it . Staff in this area spent most of the time on there mobile phones, The breakfast room was clearly still under construction!. A positive is the Wi-Fi signal was good but different code depending what floor you where on. Hotel is very close to the Main Street with traffic at all times. Sirens from emergency services day and night. We over heard many guests complain about the noise from builders and very thin walls.

ทำเลที่ตั้งดีเยี่ยม! เดินไปได้ทุกที่! พนักงานเป็นมิตรและช่วยเหลือดีมาก ไม่มีอะไรที่เป็นปัญหาเลย ห้องพักอบอุ่นสบายและเตียงนอนนุ่มสบาย ฉันพักที่นี่ 2 สัปดาห์และรู้สึกเหมือนอยู่บ้าน มีร้านอาหารอยู่ข้างๆ ที่เปิดเพลงเสียงดังจนถึงเที่ยงคืน ดังนั้นถ้าคุณนอนเร็วและนอนหลับยาก อย่าพักห้อง 103 ฉันพักห้องนั้นคืนหนึ่งแล้วเปลี่ยนห้อง ห้องพักริมสระว่ายน้ำหรือห้องในอาคาร B เงียบกว่ามาก ฉันเลือกทานอาหารเย็นและร้านอาหารนั้นดีมาก! ฉันขอแนะนำที่นี่อย่างยิ่งและจะกลับมาพักที่นี่อีกแน่นอน

Отель снимали на сутки. Номер небольшой, но все имеется. Завтрак включен, шведский стол. Персонал доброжелательный, любят животных. Уютный отель. Есть бассейн, но он расположен в закрытой зоне от солнца.