GGryphonSuper modern hotel with artistic lobby. Right beside point charlie and downtown berlin. Super convenient base for one to explore this huge capital.
ผผู้เข้าพักLocation is fabulous, just a few metres away from the underground S5 station which also connects with the Hbf. Hotel is pretty. Great sleep cos pillows are comfy !
But !
The room is pretty but not functional. The bottles holding soap - pumps dont work. Not just in my room but in 2 other rooms we booked. The water basin area - when you wash your face, it runs over. The force of water from the tap is so big, need to be very careful. Design fault.
My sister had a lower category room on the 1st floor, its pretty but again, not functional. The glass shower in the middle of the room leaks water out and she needed to cover the whole area with towels to prevent flooding. The water basin is so small, when she washes her face, she has to control water force otherwise it spills over the place. Design fault.
ผผู้ใช้ไม่ระบุชื่อI I had an unforgettable hotel experience. When I arrived, I tried to push the door open, but it was locked. There was no doorbell. Just as I was fretting over what to do, three groups of guests who had booked the same hotel tried to enter, but none of them could get in. Then one of the guests noticed a digital keypad and typed in the code from her email, but none of them could get in. Each of our groups tried their codes, but none of them could get in. As we were still fretting, the door suddenly opened, and a guest came out, allowing us all to enter. That guest explained that the hotel had emailed us a ten-digit start code and a four-digit comfort code. You had to enter the start code first, then the comfort code, to open the door. The other guests had both the start code and the comfort code, but my email only contained the comfort code. The kind guest checked my email and confirmed that it contained only the comfort code. He then called the hotel, and they said our reservation had been cancelled because we hadn't paid the city tax. However, I clearly saw on the check-in voucher that the €29.90 check-in fee was payable upon arrival. The staff member on the phone later said they would email us the payment and, after payment, gave us a new start code and comfort code. After payment, we finally got a room. However, upon checking in, I discovered it wasn't the Standard Studio with Balcony we'd booked, but a Standard Studio. I didn't want to call them again to complain about the mistake; I just wanted a comfortable room. The hotel's location is convenient, about a 5-minute walk from S train station, and the room was generally acceptable.