"All the hotel staff are friendly and welcoming. The room is very clean and comfortable, especially it’s also child friendly. Their pool staff are very attentive too. Breakfast is great with variety of foods. The staff at breakfast are very attentive to our needs and service is top notch. Kudos to them!"
"I would like to express my deep gratitude to the hotel for the excellent service and wonderful hospitality I received during my stay. It was a remarkable experience, and I will be happy to return in the future."
"Beautiful hotels and clean rooms also great locations. We stayed in 2 bedroom suites with sea view it's spaces for family of 5. staff were very friendly and helpful. We are happy with our stay.😊"
"Positives: Excellent location with easy access to the city centre and West Bay area. The pool is decent and great for cooling down. Were told as rooms were booked through Trip so they are on different floors? Totally silly and unreasonable excuse. They eventually managed to find connected rooms.
Negatives: Housekeeping is very basic, and the interior feels dated. If you're staying in one of the rooms with large windows, be aware that the air conditioning struggles to keep the room cool, as it gets a lot of direct sunlight and can become quite hot. Shower head and loo's lever broken and leaking. I also wouldn't classify the services as being at a true 5-star level. Also only valet parking so be prepared to wait during the rush hour. No sign boards posted for car access from the rear so it was a bit of a struggle to find our way in."