I would come back here again and again whenever I am in Boracay.
Why? Great and convenient service, great value, comfortable and well-equipped rooms, and the friendly and accommodating staff made us feel right at home.
This was our first stay with Coast Boracay. My family booked a Premier Room for 6D5N through Trip.com to stay in early June 2023. It included breakfast for three people for every morning and also sea and land transfers to and from the Caticlan Airport. The staff during these transfers were all friendly and never hurried us and the rides were cool and comfortable. Coast has its own twin-engine speedboat which powerfully carried us across in about 6 minutes.
Walking into the lobby with it high ceiling, tasteful decor and comfortable lounge chairs, we were greeted by smiling staff who offered us hot towels to freshen up with and iced fruit juice as a welcome drink. At no point from Caticlan Airport to our room did we need to carry our bags. The first thing I noticed were the Happy Birthday banner and balloons on the wall and beds, on the side table a cake slice with a candle on it and another birthday greeting in icing around it on the plate. The flatscreen TV on the wall had a welcome greeting and a photo taken of us at the jetty.
I need to emphasize on the quality of service we received at Coast Boracay throughout our six-day stay. All the staff were always smiling and greet guests with a genuine smile and looked you in the eye. At the pool area, dedicated staff brought us towels and glasses of iced water without being asked and bottomless soft-serve ice cream and popcorn was available in the afternoons. I called room service once to ask for the Netflix to be fixed and someone was knocking on my door within 5 minutes. The front desk accommodated all our room change requests (no problem with the rooms, just that our relatives arrived two days later than us and we asked that we all have rooms on the first floor near the pool). The daily housekeeping diligently replaced the bathroom towels, rubber shower mat, drinking glasses, and replenished the coffee ingredients aside from tidying up the beds and everything else. At the beach, dedicated staff proactively had beach mats and blankets laid out on the sand in the shade of the trees, brought beach towels and laid them around our shoulders without being asked, and also brought out glasses of iced water on trays even though technically we were outside the hotel. One staff offered to take our photo and told us where to stand to get the best effect and all the photos ended up wonderful. At the restaurant, the staff would ask us if we wanted coffee just after we had sat down and then brought it to us quickly.
Kudos to all the staff at Coast Boracay for making our vacation an unforgettable one. Overall, we felt like we were given the royal treatment though they obviously treat all the guests in the same way. The service at Coast Boracay is truly remarkable, sincere, and consistent.
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