I’ll say that everyone working at this hotel was so perfectly lovely and helpful EXCEPT for the gentleman with glasses at the front desk who was the most absolutely unprofessional and rude person I’ve encountered in recent memory. I had called and requested and confirmed early check in the day prior to my stay as we were traveling with 4 children including an infant who needed to be fed and changed. The hotel did not have it on record at our arrival. Instead of helping, this man began screaming at me and “refused service,” walking away and leaving us at the front desk with no direction or resolution until another kind employee stepped in and resolved the situation in mere minutes. It was a totally bizarre encounter. We will not return or recommend this hotel.
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