I do not recommend this hotel at all although it is good location and room but the people in reception and security guards are unprofessional at all in dealing the guests specialy on the entrance they do not allowed food and drinks to force you to buy from their resturant ,this is the first time I face that!!!!!
They have to put professional people in these locations .
Отдыхали вдвоем с 6-10 апреля. Из того что очень понравилось - отличное местоположение отеля ! 7 минут до главной площади , где Голубая мечеть и Ая София! В 3х минутах свой базар, подальше Гранд Базар. Открыли для себя на 2ой день пребывания недорогое заведение с отличной домашней кухней и замечательным персоналом - Alkasik Lokantasi . Брали номер на последнем этаже с видом на Босфор, потрясающий вид !!!! Ну а теперь о нюансах ) Заехали поздно , после 23 часов , номер меньше чем выглядел на фото , часть полотенец были не свежими и пахли , раковина была грязной , попросили - исправили , поменяли , почистили , на следующий день сделали комплимент в виде коробочки лукума и чая , еще раз извинились . Если кто не заметил - прямо под окнами проходит ЖД дорога ! Электрички ходят часов с 6 , если спать с закрытыми окнами то ок ,но мы спали с открытыми и сплю чутко , так что просыпалась , еще по несколько раз в день, призыв к молитве , тоже часов с 6, но это по всему городу будет.
What was good:
01. The breakfast service was excellent. There weren't any particularly heavy dishes, and the menu was simple enough for a quick bite to eat. However, the fact that there were only two beverage options besides coffee could be improved.
02. The soundproofing was good. I couldn't hear anything from the next room.
03. The bathroom was clean and comfortable to use.
What was not memorable was:
01. The staff member's expression was too gloomy during breakfast service. I believe it's the staff's responsibility to welcome everyone in the morning.
02. I don't know about the other rooms, but my room didn't have a personal safe. The check-in information clearly mentioned a safe, but I couldn't find one in my room no matter how hard I searched.
03. Trip.com listed a ”station pickup service” as part of the hotel's amenities. Because of the ambiguous distance, I walked to the hotel instead of taking a taxi. I asked about the ”station pickup service” via WhatsApp three days before check-in, but no one responded.
If they had provided detailed information about the hotel's services—the ”pool,” ”station pickup service,” and ”steam room”—and their locations, I would have been able to fully enjoy the hotel as a first-time guest and have a more memorable experience.
Best location to be in Istanbul! Near the tourist spots (walking distance). All staff are warm and friendly. Staff is quick to arrange transport to and fro airport, and other destinations. Room: bed was comfortable. Has sofa bed to accommodate my 2 kids. Overall good hotel and definitely would want to come visit Istanbul again and stay in this hotel!
Это как санаторий для людей ограничениями по здоровью . Заболевание опорно двигательной системы . Очень странно что завышают прейскурант . Брали завтрак и ужин . Повара который делал омлет не было , жарил менеджер . Уборка , пока не позовешь не подойдут ! Спа отличный . Магазины рядом . Порт Марина в 15 минут на такси ,
AA’miWonderful hotel! Highly recommend to stay. Everything was so perfect. Room was clean, big and decorated with authentic design. The hotel has 3 buildings and 2 beautiful restaurants. Especially we like restaurant that serves Turkish breakfast. We had a dinner there Food was delicious and service amazing. Location is perfect near to all tourist areas and tram station. It was an amazing stay from very very early check-in till the special ritual on check-out. Me and my family had a great time here. It was a fantastic. Thank you to all team to make it happen for us.
MMohamed ElghanaeMola İstanbul is an absolute gem! From the moment we stepped in, we were greeted with warmth and hospitality that made our family feel right at home. The atmosphere is inviting, cozy, and perfectly suited for families—whether you’re looking to relax, enjoy a meal, or simply unwind after exploring Istanbul’s bustling streets.
What truly stood out was the staff. Polite, attentive, and genuinely eager to help, they went above and beyond to ensure our experience was seamless. From offering thoughtful recommendations to accommodating our needs with a smile, their kindness added so much to our visit.
I’m thrilled to have discovered Mola İstanbul—it’s a haven of comfort and joy in this vibrant city. If you’re looking for a place where quality service meets a family-friendly vibe, look no further. We left with full hearts (and stomachs!) and can’t wait to return. Highly recommended!
Also thank you very much Ms. Rahma and Nisanur for your patience, guidance and kindness for all time we stay..