The Ritz-Carlton, Istanbul

ไม่พอใจมาก! ฉันจองโรงแรมนี้ในคืนแรกที่อิสตันบูลและกลับมาพักที่โรงแรมนี้อีกครั้งหลังจากกลับจาก Cappadocia แม้ว่าโรงแรมจะมีวิวสวยแต่หลังจากเช็คเอาท์ฉันก็ลืมทุกอย่างในห้อง พวกเขาพวกเขาไม่ได้ช่วยฉันหามัน พวกเขาบอกว่าหามันไม่เจอ ฉันเคยพักที่ Ritz-Carltons มาหลายแห่งแล้วและนี่เป็นครั้งแรกที่เจอบริการแย่ขนาดนี้!

บริการแย่มาก ฉันขอผ้าห่มเพิ่มสามครั้งแต่ไม่ได้รับจนถึงเที่ยงคืน ฉันต้องขอเพิ่มอีกสองครั้งในคืนถัดไปก่อนที่จะได้รับ เพลงกลางแจ้งดังเกินไป

Very nice, Everything at the hotel was perfect. All the staff provided excellent service. I will definitely stay here again.

The experience of this check-in was very bad. 1. The service attitude is very bad: the waiter at breakfast took my chair directly without asking, and the handheld photography equipment on the chair - pocket4 - fell directly to the ground, causing the equipment to be damaged; 2. Poor catering: The hotel fee we booked included dinner, but the dining location and dishes were really too bad, completely perfunctory, so we finally chose to eat out; 3. The hotel is too old, and the equipment is shabby: the room is arranged next to the restaurant on the 12th floor, which is very inconvenient and noisy; the table lamp in the room falls inexplicably, and the window used for ventilation in the room cannot be closed normally, and the noise directly affects sleep; in addition, the various instructions of the hotel are not clear, and it takes a long time to find the swimming pool. ; 4. There is no bill for deduction: Under such a bad experience, the deposit was also deducted, but I did not receive a detail of the deduction. 这次入住的体验非常差 1、服务态度非常不好：早餐的服务员在没询问的情况下，直接拿走我的椅子，并且将放在椅子上的手持摄影设备——pocket4，直接摔到地上，导致设备破损； 2、餐饮差：我们订的酒店费用里面包含了晚餐，但就餐地点和菜色都真的太差了，完全敷衍了事，所以最后我们选择外出就餐； 3、酒店过于陈旧，设备破烂：房间安排在12楼餐厅的旁边，出入很不方便且吵闹；房间的台灯莫名其妙掉下来，房间用来通风的窗户无法正常关闭，噪音直接影响睡眠；另外酒店的各种指示不明确，找游泳池都找了很长时间； 4、扣费没有账单：在如此差的体验之下还被扣了押金，但一份关于扣费的明细都没收到。

The hotel is really nice and room is so comfortable and clean. The hotel has a good selection of restaurants to try Turkish or Italian food, as well as yummy room service. The staff were so helpful and friendly and the hotel is located in walking distance to a beautiful palace and art gallery, as well as the tram which gives easy access to the attractions of the city. Highly recommend!

Fair choice for the price. The location isn’t ideal but everything else remain good. Just a bit too old.

It is an exclusive hotel where the staff is very courteous and tries to do everything for the Guests. We had access to the Executive Lounge. The lounge is okay but there are better ones! Last year the cappuccino wasn't tasty...hasn't changed, still doesn't taste good 😀 but there are plenty of other alternatives. Nevertheless, it is a very good hotel where the staff should be mentioned that they do everything to satisfy the hotel guests.

Love Istanbul! Ritz Carlton is a great hotel . Nobu is a fabulous restaurant with a great view. Good service