Hotel facilities were overall great, their breakfast was better than their other meals. Overall hotel is not bad. The only issue is the hotel is on this island that does not allow blue plate cars (gas car) to go into the island. We had to park outside of the island and take a shuttle which was a bit annoying bringing our luggages and also going to our rental car.
We chose Sheraton Haikou due to the great reviews, especially from helpful staff, close to the beach, and activities for children. Our stay was for 1 week.
Disappointments:
1) Absence and failed service of front desk staff
2) No help with luggage (really needed it)
3) Room cleaning could have been better.
4) Communication, there was almost never English staff available. Additionally, no one once checked in on us. Maybe I’m being petty but if guests stay long you’d wanna check if they need anything or just if they’re okay. At checkout, they looked more annoyed and just wanted to get rid of me. I asked about my Marriott membership & the lady was dismissive.
5) Poorly winter holiday program for kids. Different from the advertised program on trip.com.
6) Checkout was delayed because they couldn’t find my booking. Very weird. Eventually they spoke to someone who helped me and found the booking. How is this possible considering that I’ve been there for a week?
Great things:
1) location: it’s right on the beach, not far from airport and other places to explore
2. Location: it was very calm and relaxing, which is why we chose Haikou as opposed to Sanya. No heavy crowds, except when going to touristy places can expect some crowd but still manageable
3. Free photoshoot was fun and good way to create memories
4. Hot pool was a good way to make up for being in a pool, we loved it
5. Western restaurant was fine, had some good options.
6. Little play center for kids
7. Large grounds for kids to run around and to enjoy outdoors.
8. Accommodating: we were assigned a room on the 5th floor but on arrival it had a strong mould odour from the moment you exit the elevator. Was so bad when I entered the room, I instantly got a headache. All rooms have no windows, only a balcony door but be aware of bugs and spiders. We immediately got moved to a room on the 4th floor, less odour and no smell in the room.
9) Entertainment: live music at night
Would I go again? Yes, especially since I know what to expect. Or try another hotel in the same area.
Overall, we were happy to be by the seaside and explore places in Haikou.
Fantastic staff!! I accidentally booked for three hours and the staff, one in particular a fluent English speaking young man helped me to reverse the booking and set it up properly at no extra charge!! Everything is superb in this hotel! I highly recommend it!
โรงแรมใน Perimeter of Haikou Airport/Mission Hill/East Coast, ไหโข่ว
ราคาต่อคืนเริ่มต้น:TRY 3,109
9.2/10
ดีมาก
CCharleneBWe chose Sheraton Haikou due to the great reviews, especially from helpful staff, close to the beach, and activities for children. Our stay was for 1 week.
Disappointments:
1) Absence and failed service of front desk staff
2) No help with luggage (really needed it)
3) Room cleaning could have been better.
4) Communication, there was almost never English staff available. Additionally, no one once checked in on us. Maybe I’m being petty but if guests stay long you’d wanna check if they need anything or just if they’re okay. At checkout, they looked more annoyed and just wanted to get rid of me. I asked about my Marriott membership & the lady was dismissive.
5) Poorly winter holiday program for kids. Different from the advertised program on trip.com.
6) Checkout was delayed because they couldn’t find my booking. Very weird. Eventually they spoke to someone who helped me and found the booking. How is this possible considering that I’ve been there for a week?
Great things:
1) location: it’s right on the beach, not far from airport and other places to explore
2. Location: it was very calm and relaxing, which is why we chose Haikou as opposed to Sanya. No heavy crowds, except when going to touristy places can expect some crowd but still manageable
3. Free photoshoot was fun and good way to create memories
4. Hot pool was a good way to make up for being in a pool, we loved it
5. Western restaurant was fine, had some good options.
6. Little play center for kids
7. Large grounds for kids to run around and to enjoy outdoors.
8. Accommodating: we were assigned a room on the 5th floor but on arrival it had a strong mould odour from the moment you exit the elevator. Was so bad when I entered the room, I instantly got a headache. All rooms have no windows, only a balcony door but be aware of bugs and spiders. We immediately got moved to a room on the 4th floor, less odour and no smell in the room.
9) Entertainment: live music at night
Would I go again? Yes, especially since I know what to expect. Or try another hotel in the same area.
Overall, we were happy to be by the seaside and explore places in Haikou.
ผผู้เข้าพักWe‘ve enjoyed our stay in this hotel. Staff was super friendly and helpfull. They did pickup my pindudoduo parcels couple of times which was appreciative. They offered free drinks and tea with snacks after check in. Hotel was opened less than a year ago and it’s not overcrowded. There are only around 20 rooms which makes it perfect if you are looking for some escape from city noise and slow down a bit :)
ผผู้เข้าพักBeautiful resort with nice Hot pools and spacious rooms. Probably Best for locals in area. However not for foreign tourists yet. We should pay on reception, buylt courd not change a currency anyhow, in any bank - there are no such an options - you must have chinese ID and telephone number. Also it was an issue with a taxi each time - we should use local app, every time someone from hotel stuff helps us, good that they always was super fine l, helpful and friendly. First 2 rooms were nice, but cold, as located in shadow area of hotel. So we asked for Room in other sector. That one was sunny, but in smoking and loud area (works on a Garden, it was a paper with shedule in-Room).
Many freebies were mentioned - we use free breakfast and cookies upon arrival. Attemps to events know more about the others were failed. Same with facilities - there are some bows & arrows on-site etc. - we did t really get how to join it.
So, if you are local and speak the language - i highly recommend it, perfect for children as well. Otherwise be ready for some hassle. (its look like I am ready again!).
Ps
Own farm and plants are amazing!