โรงแรม 4 ดาว ในเพนซิลเวเนีย สหรัฐอเมริกา

Second time staying here — the hotel itself is clean and very comfortable, the rooms are well equipped. Breakfast is pretty good. This time around we had a bit of a struggle at check in which also caused a problem at breakfast the next day. The lady who checked us in (Megan) asked me four (4) times if I needed parking and didn’t seem to believe me when I kept saying no. She also told us our room wasn’t ready even though we checked in at 4pm, an hour after check-in time, and told us we’d need to take a 2 queen room instead of a king room. I told her we’d rather wait for a king room because that’s what we paid for, and lo and behold, suddenly she had one. We paid for breakfast with our stay, but she forgot to give us tickets for breakfast. Made it very awkward when we went to breakfast the next day and had to insist that we’d paid for breakfast. They still gave us a bill for breakfast, but then after talking to the front desk realized it was a mistake. They were kind, but it was still very awkward having to defend the fact that we’d paid for breakfast already. They said we were the second group that day which the front desk had forgotten to give breakfasttickets to. All in all, aside from the people and the awkwardness caused, it was a good stay. We’ll hope for better service next time we come back.

Very clean, friendly and helpful staff. Had a great rest after a long drive. Recommanded

I was there for a church conference. My room was not ready until after 4pm, however being involved with the conference, there was not an issue. I had spoken to Kevin, manager at the registration desk several times. He, as well as his entire staff, were personable, friendly, courteous and was able to accommodate and answer any questions I had. The facility was clean, they were doing some painting in the main hallway (everything was well marked) and, even the painter was friendly. The only hiccup was that the bathroom tub/shower was extremely narrow. Someone who is bigger than I am would have a tough time being comfortable while taking a shower. All in all the facility, conference center, parking garage, coffee shop and restaurant staff were all great. The food during our conference was good and the wait staff (buffet style, served us) were friendly and professional as well. My room looked out over Lake Erie and the lighthouse. I would definitely recommending staying as well as having your functions at this facility.

Wonderful location, within walking distance from all the main attractions of the city. The rooms are also decent, pretty good price for what you get.

Service was excellent, room was clean. Only problem was the parking. They couldn’t accomodate the minivan for their valet parking due to its size. It was hard to find parking on the streets on a weeknight. Other than that everything was perfect. (Family of four, one child with disability)

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For the price it was ok. Valet was easy and super quick. The hallway to our room was dated & smelled either musty or like cigarettes. Even my kids noticed it. Room was clean, in need of updating. Floors were new, but that's it. The room was super loud. We stayed on the 6th floor with a balcony and we heard motorcyles or those loud bikes they race around now ALL NIGHT LONG and we had a sound machine on! I would suggest maybe an inside room, not one towards the street. But again, for the price & how quick we were there it was ok. Next time, I would spend alittle more for a nicer hotel/room.

Good location, near to Suburban train station. Walking distance about 15-20 minutes walk to Chinatown and the Marketplace. Would be better if housekeeping vacuum the floor.

This hotel is located near Penn. The restaurant downstairs is average. For parking, the nearby parking lot is $24 a day and you need to walk a distance. The room is average, but the attitude of the staff is very enthusiastic. The best choice for breakfast is WAWA. The food in this chain supermarket is cheap and delicious. Be careful not to exceed the time limit when parking on the roadside. There are surprisingly many law enforcement officers here.

The service is good, and the cleanliness is excellent, but the pool was closed for the weekend. The rooms do not have a minibar or smart TV.