โรงแรม 4 ดาว ในริยาด ซาอุดีอาระเบีย

Overall, everything was excellent. However, the staff handover/communication needs improvement. When I visited the fitness center at night, there was no staff member at the counter, and I waited over 10 minutes for a towel—even though I had already informed the fitness staff earlier that morning.

The hotel was clean and staff were very friendly but the room design was bad, a huge walkway took almost 1/3 the room size

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

มันตั้งอยู่ในใจกลางเมือง ดังนั้นความคาดหวังของการจราจรควรอยู่ที่นั่น การออกแบบที่หรูหรา บริการปานกลาง เราพบห้องน้ําหลายครั้งและต้องขอการจัดการเพื่อแก้ไข นอกจากนี้ยังมีบริการรับจอดรถให้ผู้เข้าพักจอดรถระหว่างการเข้าพัก

โรงแรมสวยและพนักงานเป็นอย่างที่พระเจ้าต้องการ ความอดทนต่อผู้ต้องขัง มารยาทสูง ทําเลที่ตั้งดีเยี่ยม ใกล้ถนน สมเด็จพระอับดุลดาล และใกล้ถนนของกษัตริย์ฟาฮาด

Room: big, clean and quiet Gym: very big with many different machines. Really enjoyed Breakfast: quite big buffet also healthy options and Arab dishes Service: very friendly Location: close to main metro line. Not super central, but everything was easy to reach with Uber Overall a very good choice for a fair price

โรงแรมตั้งอยู่ติดกับถนนสายหลักและใกล้สถานีรถไฟใต้ดินมาก ทำให้เดินทางไปไหนมาไหนสะดวก ห้องพักสะอาดเรียบร้อย ฝักบัวน้ำแรง พนักงานต้อนรับสุภาพ และมีฟิตเนสและสระว่ายน้ำบนดาดฟ้า

Wszystko było super. Pokoje przestronne i dobrze wyposażone. Hotel w świetnej lokalizacji przy Olaya. W okolicy mnóstwo świetnych kawiarni oraz stacja metra.

Excellent staff — very friendly, courteous, and accommodating. We arrived well before check-in, and the team kindly arranged an early room, which was greatly appreciated. I can’t thank the staff at check-in, the restaurant, and room service enough for their hospitality, kindness, and respect. The room was large, clean, and well maintained, with a comfortable king bed, plenty of power outlets, quiet and efficient air-conditioning, and good amenities. The buffet breakfast was very good, with daily variety, fresh juices, an omelette station cooked to order, a good bread selection, and decent machine coffee. Location as with 15 to 20 minutes from all attractions and malls. Ubers and Bolt was ready available. Sky bridge was walkable during cold but would be a challenge during the hot season. Down points: • Premium room was expected to be on a higher floor, but the room faced the roof line with no view. • Shower head would not stay in position and kept sliding down. Overall, a pleasant stay with excellent service, with only minor room issues.

I would like to sincerely thank Mr. Abdullah at the front desk for his genuinely kind and attentive service. He was always warm, patient, and made every interaction feel easy and welcoming. What stood out most was how naturally he cared about guests’ comfort — nothing felt rushed or transactional. His support made my stay feel much more relaxed and personal. I truly appreciate his hospitality and positive attitude.