Rooms are very large and clean and truthfully nicely decorated! I was very pleased with the cleanliness of the furniture and the premises. Yes the hotel building looks small and the reception area is small but, everything is of premium quality with modern design. It is also designed very practically, with the restaurant on one side of the reception and Costa serving cafe on the other side. Room design/cleanliness and breakfast premises and variety are the two top important things for my travels. Cantonal gets 10/10 for both, in its class. Staff politeness and responsiveness are the second important criteria and Cantonal gets 10/10 for that, too. I don't recommend hotels easily but I can recommend Cantonal with confidence.
It’s hard to know where is a good place to stay in Riyadh. But thanks to their excellent metro system and cheap taxis you can actually stay in most areas and be connected as it is a HUGE city well spread out. This hotel was great. Very modern and a stupendous breakfast full of Saudi and world cuisines. Staff frindly and check in 24 hours which is handy when your flight arrives at 3am! Thanks for the lovely stay.
Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍
On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎
Excellent stay at the Crowne Plaza Riyadh Palace! The staff were very polite and professional, especially at reception. The room was tidy and the bed was very comfortable. Loved the outdoor pool area for a quick break in the afternoon. Great value for money in a central location. I will definitely stay here again on my next visit to Riyadh.
ยอดเยี่ยม
180 รีวิว
9.0/10
ราคาเริ่มต้น
€ 53
ต่อคืน
ดูห้องว่าง
ดูโรงแรม 4 ดาวทั้งหมดในริยาด
รีวิวล่าสุดสำหรับโรงแรมในริยาด
ดูทั้งหมด
9,2/10
ยอดเยี่ยม
ผผู้เข้าพักThe location is perfect nearby KAFD, this is my first time in Centro Waha, the service is great, the hotel is clean and quiet. The status are friendly.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
CCECICHOWThe hotel lobby is huge and room is very clean. But the road in front tends to get busy before sunrise therefore noisy. The staff are very helpful.
DDanielBentleyIt’s hard to know where is a good place to stay in Riyadh. But thanks to their excellent metro system and cheap taxis you can actually stay in most areas and be connected as it is a HUGE city well spread out. This hotel was great. Very modern and a stupendous breakfast full of Saudi and world cuisines. Staff frindly and check in 24 hours which is handy when your flight arrives at 3am! Thanks for the lovely stay.
ผผู้เข้าพักI would like to leave a special review for Farouk, who cleaned my room during my stay at this hotel. He was very professional, polite, and attentive to every detail. The room was always spotless and fresh after his service.
NNand NExcellent staff — very friendly, courteous, and accommodating. We arrived well before check-in, and the team kindly arranged an early room, which was greatly appreciated.
I can’t thank the staff at check-in, the restaurant, and room service enough for their hospitality, kindness, and respect.
The room was large, clean, and well maintained, with a comfortable king bed, plenty of power outlets, quiet and efficient air-conditioning, and good amenities.
The buffet breakfast was very good, with daily variety, fresh juices, an omelette station cooked to order, a good bread selection, and decent machine coffee.
Location as with 15 to 20 minutes from all attractions and malls. Ubers and Bolt was ready available. Sky bridge was walkable during cold but would be a challenge during the hot season.
Down points:
• Premium room was expected to be on a higher floor, but the room faced the roof line with no view.
• Shower head would not stay in position and kept sliding down.
Overall, a pleasant stay with excellent service, with only minor room issues.
ผผู้เข้าพักRooms are very large and clean and truthfully nicely decorated! I was very pleased with the cleanliness of the furniture and the premises. Yes the hotel building looks small and the reception area is small but, everything is of premium quality with modern design. It is also designed very practically, with the restaurant on one side of the reception and Costa serving cafe on the other side. Room design/cleanliness and breakfast premises and variety are the two top important things for my travels. Cantonal gets 10/10 for both, in its class. Staff politeness and responsiveness are the second important criteria and Cantonal gets 10/10 for that, too. I don't recommend hotels easily but I can recommend Cantonal with confidence.