I stayed at the hotel with my wife for over 1 week.
I previously stayed at places like the Hilton, Mariott (for work) so initially I was abit apprehensive at booking but now am glad I took the plunge.
If you set, the location of the appartment aside (it's about a 5 minute ride away from things to do) - the hospitality I received was exceptional.
Specifically, I want to call out Muhammed Umair and Ghulam Kamber.
These 2 have excellent front office skills and understand how to deal with guests (without wasting time) . Given I hadn't stayed in the area before, I had lots of little bits and bobs i needed to get done (and so did the wife). Both are professional, curteous and extremely attentive. There were a few times where they helped to book rides , order non hotel food , help to check-in/out and also they acted as really helpful travel companions.
Thankyou for also dealing with our night cravings and late breakfast requests.
I waited more than 30 minutes for check-in even though they told me it would be ready at 3 PM. The apartment was still not prepared, and it felt like we were not treated as guests at all. At check-out, they asked us to stop and wait again because they needed to inspect the apartment before letting us leave. Because of this delay, I ended up missing my flight. The whole experience was extremely frustrating and disappointing.
Somewhere to put your head for the night and nice enough, probably the best in the city, but service and rooms are quite basic to other hotels in other parts of Punjab.