โพสต์เมื่อ 15 ต.ค. 2026|King Suite with Private Pool Villa 3
k_fr_237/10 – Beautiful, modern villa, but disappointing service and a few practical issues
We stayed for three nights in Villa 3, the ground-floor villa with a private pool. Our first impression was excellent. Everything was modern, spotless, and beautifully maintained. The villa smelled lovely, the minibar was well stocked, and even small details, like the outdoor shower for rinsing sand off your feet, were appreciated.
The private terrace with its pool and outdoor kitchen was lovely, but there were several drawbacks.
First, the insects. There were A LOT of biting insects in the outdoor area, not just mosquitoes. Despite using repellents, the provided citronella spray, and the ceiling fan, we still got badly bitten. It would be helpful if the property could recommend or provide something more effective against the local insects.
The pool was also quite cold, as the terrace receives very little direct sunlight. We even had a cute little frog living in the pool filter! We informed the staff, but nothing was done. Personally, we found him adorable, so if you're staying in Villa 3 and he's still there, please say hello from us!
The outdoor kitchen includes a BBQ area, but charcoal isn't provided. We were told to buy it ourselves, yet couldn't find any at the recommended supermarket. Having a BBQ area that guests can't easily use seems a little impractical.
Housekeeping was another issue. We didn't need full cleaning, just fresh towels and drinking water. The water was replenished and bath towels were changed, but our requests to replace the pool towels were ignored twice.
However, the most disappointing experience involved a dog living near the villas. She was a very sweet, partially blind mother dog whose puppies occasionally came around. I fed her throughout our stay and became quite attached to her. Before leaving, I gave the staff some food and a small tip, asking them to feed her and send me a photo. They agreed.
Unfortunately, over the following days, I received excuses about rain and the dog being absent, despite her having been around almost constantly during our stay. Eventually, I received a photo showing only the dog's backside, with no indication that she had actually been fed. I cannot say whether they fulfilled my request, but the way it was handled was genuinely disappointing. It was a small, personal request that they had voluntarily agreed to, and I expected better communication and follow-through. It left me questioning how genuine the hospitality was once we'd checked out.
On the positive side, the staff were friendly in person and helped us arrange a motorbike rental. Laundry service was also convenient.
There are a few restaurants along the nearby beach for breakfast and dinner, with more options in town. However, the beach itself isn't really suitable for swimming – it's shallow, rocky, and covered in seaweed. You'll need to travel to other beaches or use the villa's pool.
Overall, 7/10. The villa itself is beautiful, clean, and comfortable, but the insect problem, overlooked requests, and especially the disappointing experience after checkout affected our impression. With more thoughtful attention to guests' needs and better follow-through on promises, this could be a much better experience.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 89
โพสต์เมื่อ 26 มิ.ย. 2026
Oliver WhitlockThe sea at Nacpan in the early morning is a blue-grey colour, not dull grey but textured, almost like matte glass. The light comes slowly over the mountains and spreads across the water. I joined the free morning yoga class the resort offers, on the beach, which was very comfortable.
One small frustration: not enough storage in the villa. Not many shelves or hooks, so camera gear and clothes had nowhere to go. The suitcase stayed open on the floor the whole time, which gets awkward in a small space. If you’re bringing a lot, just know that going in.
The room has a coffee machine and mini fridge, but I still liked walking to the restaurant. Head out before sunset, lie on a sun lounger, have dinner, then wander back slowly. The stars at night were more than I expected.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 114
โพสต์เมื่อ 27 มี.ค. 2026|ดีลักซ์สตูดิโอพร้อมสวนหย่อม
RebeccaoThis room was a nice treat, the room was massive! I love the Japanese inspired design and the smart toilet. The hotel is quiet and very close to the Lio beach front with cafes and restaurants (2min walk). It’s a nice beach too, to watch planes take off from the nearby El Nido airport. The hotel offers a free loan of electric bikes which was fun to explore the surroundings. I spotted monkeys outside the accommodation too!
They offer a free shuttle every hour to El Nido town which is helpful if you have a tour, are going to the port, or just want to explore. Ron, the driver, is nice and helpful. The service really is the best part of the experience. Every single hotel worker and cleaning staff greeted us with smiles and welcomes, and went out of their way to look after their guests, particularly the reception staff Marv, Par, Rich, and Dan. Marv gave us local recommendations.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 174
โพสต์เมื่อ 16 พ.ค. 2024
Anghelittaaa
The room is clean and the big enough to accommodate 4 guest but we booked a room with pool view but the room that was given to us is not pool view. Some staff is approachable and have friendly aura. Overall our stay is still good.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 40
โพสต์เมื่อ 25 ม.ค. 2025
JustUsExploring
We stayed for a night at this hidden villa, and it felt like a true home away from home. The staff were incredibly kind and respectful, providing excellent service that made our stay comfortable and enjoyable. The food was a highlight—absolutely delicious, with a healthy breakfast offered in the morning. You can even request a floating breakfast, which added a special touch to the experience. While the villa is tucked away down a short gravel road, the peaceful and private setting made it worth the effort.
The villa is kid-friendly, but families should be cautious around the tiled swimming pool area. There’s no TV, so if you’re traveling with children, make sure their devices are charged. Fortunately, the Wi-Fi is strong and reliable. Overall, it was a lovely, relaxing stay with amazing food and warm hospitality. We highly recommend this villa for a cozy and memorable getaway.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 112
โพสต์เมื่อ 4 ต.ค. 2024|ห้องดีลักซ์ - เตียงคิงไซส์
Lilet EsleraMy husband and I stayed at the hotel for three nights. Our arrival experience was very welcoming. The room was clean, and the breakfast was delicious. However, we found the pool to be a bit dirty during our stay, so we didn’t try it.
Over all we enjoyed our stay and we really liked the vibes in the evening in the restaurant the live bands are really good singers.
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ราคาต่อคืนเริ่มต้น:€ 49
โพสต์เมื่อ 8 ธ.ค. 2023|ห้องดีลักซ์
ผู้เข้าพักฉันประทับใจกับคุณภาพของโรงแรมและลักษณะที่เป็นมิตรของพนักงานทุกคนกลับคืนมาโดยสิ้นเชิง
ความประทับใจของโรงแรมจากตัวแทนรับจองนั้นไม่ยุติธรรมและคุ้มค่าเงินที่คุณเลือกไม่ผิด
โรงแรมที่ยอดเยี่ยม อาหารเพียงพอและฉันไม่มีข้อตำหนิ มีเพียงความทรงจำที่ชื่นชอบและความรักมากมายต่ออ่าวบากัวและเกาะโครอน
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 95
โพสต์เมื่อ 11 ก.ย. 2025
Angelica
From the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free.
Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere.
Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site.
Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 263
โพสต์เมื่อ 24 ม.ค. 2026
ผู้เข้าพัก
The hotel was in a super nice area of El Nido, and therefore I would highly recommend. But the hotel itself was too expensive for what you get, the room smelled like urine and when we told the staff they’d put in a air refresher that gave of a really strong sweet smell for a couple of hours and after that the urine smell was back again so they tried to cover it instead of fixing the problem. Breakfast was okay, nothing special. You should not eat or drink at the hotel as it is crazy expensive and you can get very nice food/coffee at a 2 minute walk.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 130
โพสต์เมื่อ 2 ต.ค. 2025
Angelica
We had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation.
A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal.
The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay.
Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 104