Average Experience with Clean Room, Could Improve Guest Service
I recently stayed at this hotel for a brief getaway, and my overall experience was average. The highlight of my stay was the cleanliness of the room. Upon entering, I was pleased to find a well-maintained and spotless environment, which contributed significantly to my comfort during the stay.
Despite these shortcomings in guest service, the hotel's amenities and facilities were adequate for a comfortable stay. The room itself was spacious and well-equipped, providing a good night's rest.
I was very sick after eating from the breakfast buffet and spent 21 hours in bed and vomiting profusely! The pastry are not covered and I stupidly ate some of those. The hotel manager was lovely and offered me soup and tea when he found out.
The gym is terrible and there’s an awful layout to the hotel. It’s not the best if you’re a solo travel looking to meet people in a communal space as there isn’t one.
The location is great though and the reception ladies do speak good English.
I wouldn’t stay here again personally.
RRay kosasihPleasant stay with great location, but bathroom needs improvement
We stayed here for a few nights and overall had a pleasant experience. The hotel is in a very good location, just a short walk to the Thamel area, so it was easy to explore without needing taxis. The room was clean, and the breakfast buffet had complete selections, with some dishes rotating daily.
However, we did encounter an issue with the bathroom floor. The tiles in the bathroom were the same as those in the bedroom area, and as a result, the floor became extremely slippery when wet. My wife even slipped once while taking a shower. It would be much safer if the hotel installed proper bathroom flooring. The toilet spray was also positioned awkwardly on the left side, and the toilet seat felt loose, which affected comfort.
Our original king room wasn’t ready at the 2 PM check-in time, but the staff offered us the option to check in immediately with a twin room, which we accepted. Throughout our stay, the staff were friendly and very helpful. When my wife requested help to switch the air-conditioner to heater mode, they sent someone right away and even provided an extra portable heater, which we really appreciated.
We were granted a late check-out until 2 PM, and because our flight was late at night, we extended the stay until 6:30 PM for an additional USD 30+. This was convenient for us.
Overall, it was a pleasant stay with great staff and location. The only major area that needs attention is the bathroom design and safety, which should be improved for better comfort.
ผผู้เข้าพักNice hotel, and friendly staff. Unfortunately I booked a car to the airport through the hotel, that charged me more than double the usual price, which is ok, I agreed to it. However, once arrived to the airport the driver asked me to pay again, it seemed he was not aware of my payment, and to avoid discussions I paid him again
ผผู้เข้าพักI was very sick after eating from the breakfast buffet and spent 21 hours in bed and vomiting profusely! The pastry are not covered and I stupidly ate some of those. The hotel manager was lovely and offered me soup and tea when he found out.
The gym is terrible and there’s an awful layout to the hotel. It’s not the best if you’re a solo travel looking to meet people in a communal space as there isn’t one.
The location is great though and the reception ladies do speak good English.
I wouldn’t stay here again personally.
HHridhI had a wonderful experience staying at this hotel. The staff were incredibly friendly, professional, and always ready to help. The room was clean, comfortable, and well-equipped with everything I needed. I especially appreciated the peaceful atmosphere and the attention to detail throughout the property. The location was also very convenient, close to shops and transportation. I would definitely stay here again and recommend it to anyone looking for a relaxing and hassle-free stay!