ผผู้เข้าพักOverall, the stay itself was comfortable, and the room met expectations. The hotel's aesthetic is elegant and beautiful, and its location is convenient, surrounded by chinese restaurants within easy walking distance. The breakfast buffet was also good and enjoyable. However, the experience was unfortunately dampened by issues at the front desk, hygiene standards in the common areas, and soundproofing. We arrived around 10am and requested an early check-in, fully understanding that the standard check-in time is 2pm and that any earlier arrangement is subject to room availability and discretion. However, we were told by staff that early check-in would only be possible with an additional charge of RM160. This created an uncomfortable impression where it felt less like a matter of room availability and more like withholding an available room in order to impose extra charges. The tone suggests monetising convenience which we weren't particularly happy about.
After checked-in around 5pm. we noticed dirty plates on the floor left near the lift area. What was more concerning was that these plates were still there in the same spot the next morning when we checked out. This raised questions about cleanliness and hygiene, especially in shared spaces. In addition, the soundproofing could be improved. Noise from children crying near the lift was clearly audible, and due to the hotel's proximity to the airport, airplane noise could also be heard. This may be a concern for light sleepers or guests seeking a quieter stay.
While the room and overall stay were generally good, these experiences affected our impression.
SSakura29Overall it was a nice stay. The hotel is in a perfect location and it’s very cosy and peaceful. Reception staff was friendly and helpful. I was accommodated in a nice room with a pool and sea view. Faiz Haslan has also shared some information about the places to visit around, which was very helpful. Breakfasts were very nice, and there was a good food variety. Chinese New Year Eve’s dinner was excellent, great food variety and delicious. It would be good to have wifi available in the room and not only in the public areas.
TTravel•Eat•RelaxWe had a pleasant stay. The room was spacious. The food was great, and maybe for breakfast selection can add some ”kuih-muih” too. The view from the swimming pool is also nice, just that the edge of the pool, where the waters are draining down, need to be clean, seems like it's not being clean for ages...it was green ..
Overall, it is a good place to stay, and just next to the shopping mall.
RRobchangThe hotel is at the Sibu town centre thus very convenient to hunt for food and some shopping nearby. The night market is less than 10 mins walk away. Basement car park is available. It is considered second best Hotel in town though the design is outdated. Rooms are nice and cosy and clean. Staff are friendly and polite. Breakfast is acceptable and the environment is good. The only downside of this Hotel is the security where there is no access control in the lift (key card access to individual floor) and also no security guard at the overhead walkway linking the Hotel to the Shopping complex.
ผผู้เข้าพักThe hotel is located in a nice area near Jepak Bridge, making it a great place for a relaxing stay. Guests can enjoy a pleasant walk along the seaside and take in the beautiful scenery. The room was clean, spacious, and comfortable, providing a pleasant environment to rest.
One downside is the breakfast price. At RM48 per person, it feels quite expensive compared to the options available nearby. Nevertheless, the hotel's excellent location, cleanliness, and roomy accommodations make it a good choice for travelers visiting the area.