Location: strategic location, close to the airport
Room: big room with amenities and all necessary tools, small pantry, living room with sofa, working table, 2 rest room, super comfortable bed/ bed sheet/ pillows/ and blanket
Food: breakfast buffet start from 7 am. Please plan your trip carefully. Good food quality and choices
One recommendation to a hotel, the pillow mist and room spray is too much. The perfume smell is too strong which caused me not able to sleep that well. Please reduce it.
EEnkokoThere weren't many restaurants nearby, so we often had dinner at the hotel.
The hotel staff were all very kind.
The doors must have been thin, because conversations in the hallway were quite audible.
KKusalka HerathMy stay at the Radisson Mumbai had its ups and downs. The room was comfortable, but the ongoing construction was a major issue. The noise was persistent, and on one day, the hammering was so loud, it was right next to my room, making it impossible to rest or sleep properly.
A particularly frustrating experience was at the GOMA restaurant. We ordered a course meal and specifically asked about portion sizes beforehand, being told that each portion would be suitable for one person. However, when the food arrived, the portions were large enough for more than two people. We had to cancel the main course and other dishes as we couldn’t finish the earlier ones. Despite this, we were charged for the entire course. It's the restaurant’s duty to accurately inform guests about portion sizes, and this miscommunication led to an unfortunate dining experience.
That said, the staff in other areas truly stood out. Shivam and Vijay from the restaurant were incredibly attentive, always remembering my regular orders and ensuring I had my coffee packed when I was rushing to work. Jaytin from Musafar Restaurant was a big help with packed lunches, always providing us with delicious food and paying close attention to our preferences. Arjun from in-room dining was consistently polite and friendly, making every meal delivery a pleasant experience.
While the hotel had its challenges, the efforts of these staff members helped improve my stay.
ผผู้เข้าพักExcellent suite rooms. Neat clean new construction . Nice closed swimming pool , very enjoyable . Gym is good . Restaurant serves great food . Matured understanding professional staff . We enjoyed staying there . Recommended for friends and family
ผผู้เข้าพักWe booked for 4 nights in September and it was rainy season. Our room water heater was not functioning. We complained everyday, nothing was done. Very frustrated with the service.
YYusufHotel Heritage in Mumbai offers a delightful stay with warm hospitality, clean and comfortable rooms, and a perfect central location. A great value for money — highly recommended!
MMarti_13I have stayed for only one night while passing by Pune for business, therefore I could not experience breakfast and facilities (no time).
Overall, I think the hotel is located conveniently in the city center, room size is average and the toilet has all the amenities you might need for your stay. A good value for money option!
The only downturn for me, has been finding the carpet in the room a bit dirty with some food crumbles from (I guess) previous guests, for the rest the toilet and rest of the room seemed to be decently cleaned. My other colleagues did not experience the same, therefore it must have been a small accident and not their standard.
ผผู้เข้าพักI reached hotel very late in the night. Still the reception i received was very warming. My room was ready and i didn’t have to wait to finish my check-in. I had called the reception help desk en route and told them to prepare some dinner for me. When i reached my room, it was served hot and appeared to be freshly prepared. The hospitality was top class. Full marks for cleanliness and refreshing atmosphere.