Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience.
The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression.
That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing.
We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned.
Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating.
In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.
I will recommend this hotel to everyone who will listen. I travel to Europe every 6 months. It was the first time I have been to Strasbourg and the 3rd time to France and I loved it. The most helpful and friendly staff absolutely wonderful place. The only disappointment was the gym, we are avid gym goers but we walked plenty to make up for it!!
The hotel is classic and beautifully designed, offering a timeless charm. The view from the room was stunning and added to the overall experience. Breakfast was marvelous, with a wide variety of delicious options. The staff were consistently friendly and helpful, making the stay feel warm and welcoming. A special thank you to the concierge team for their excellent assistance with transportation arrangements. Truly a delightful stay!
La chambre était magnifique ! en fait plutôt un appartement qu'une chambre... dommage d'être seule pour en profiter, mais c'est le jeu quand on voyage pour le travail. Propre, et bien décoré, le seul bémol (de taile pourtant) est la difficulté à avoir de l'eau chaude. Un bug de chaudière certainement.
ดี
52 รีวิว
7.6/10
ราคาเริ่มต้น
INR 8,719
ต่อคืน
ดูห้องว่าง
ดูโรงแรม 5 ดาวทั้งหมดในกร็องแต็สต์
รีวิวล่าสุดสำหรับโรงแรมในกร็องแต็สต์
ดูทั้งหมด
9,1/10
ยอดเยี่ยม
AAmerica7146Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience.
The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression.
That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing.
We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned.
Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating.
In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.
ผผู้เข้าพักI will recommend this hotel to everyone who will listen. I travel to Europe every 6 months. It was the first time I have been to Strasbourg and the 3rd time to France and I loved it. The most helpful and friendly staff absolutely wonderful place. The only disappointment was the gym, we are avid gym goers but we walked plenty to make up for it!!
ผผู้เข้าพักThe hotel is classic and beautifully designed, offering a timeless charm. The view from the room was stunning and added to the overall experience. Breakfast was marvelous, with a wide variety of delicious options. The staff were consistently friendly and helpful, making the stay feel warm and welcoming. A special thank you to the concierge team for their excellent assistance with transportation arrangements. Truly a delightful stay!
TTravel maker 13Fantastic location right next to the cathedral !
Easy to get around the city center and many restaurants options near by.
The rooms are a bit old but considering the location it may be the best option in the area.
Highly recommended !