SSS978The hotel itself is very nice, and the location is excellent—strategically located just outside the city wall, making it convenient to access the historic area and nearby transportation. The facilities and overall environment were pleasant.
However, I could not give full marks because of the service we experienced during checkout.
We needed to get to the train station with two carry-on bags and two large suitcases, and I was traveling with my 70-year-old mother. I asked the front desk if they could help call a taxi for us. Surprisingly, the request was refused. I find it unacceptable that such a basic request could not be accommodated.
It was also lightly drizzling at the time. Instead of offering assistance, the front office staff who did our check-out told us that we could simply walk across the street to the taxi stand and get a taxi ourselves. Doing so with multiple pieces of luggage and an elderly parent in the light rain is clearly not reasonable.
What made the experience even more disappointing was that after giving this response, she did not offer any further help and simply ignored us.
By the time I walked to the taxi stand, there was no taxi available. It’s also worth noting that Paseo de la Victoria is a large multi-lane avenue, not a small street that can be crossed easily.
In the end, I had to leave my 70-year-old mother waiting in the hotel lobby while I went across to the taxi stand myself. When a taxi finally arrived, I asked the driver to come back to the hotel entrance to pick us up. We were also rushing to catch our train, so the whole situation became unnecessarily stressful. Thankfully we still managed to make it on time, but this could easily have been avoided if the front desk had simply helped call a taxi.
I have been traveling to Europe multiple times every year since the early 2000s and have stayed in well over a hundred hotels across the continent. In all those years, this is the first time a simple request to call a taxi was so bluntly rejected by a hotel front desk. For a property that presents itself as a five-star hotel, this level of indifference to a basic guest request—especially when an elderly guest is involved—is simply unacceptable and left a very poor final impression of what was otherwise a pleasant stay.
Based on this experience, I would be very cautious about choosing to stay at other Eurostars properties in the future.
ผผู้เข้าพักเรามีช่วงเวลาที่ดีที่ Seda Club Hotel Granada ตั้งแต่วินาทีที่ฉันมาถึงบริการโดดเด่น - Laura และ Chillia ขออภัยฉันลืมคําศัพท์ ที่แผนกต้อนรับอบอุ่นยินดีต้อนรับและเป็นมืออาชีพมากทั้งเช็คอินและเช็คเอาท์ ทีมบาร์และอาหารเช้าทําให้การเยี่ยมชมของเราเป็นที่น่ายินดี และสุภาพบุรุษที่ช่วยขนสัมภาระของฉันก็เอาใจใส่และเป็นมืออาชีพไม่แพ้กัน
ตัวโรงแรมได้รับการออกแบบอย่างสวยงามด้วยการตกแต่งภายในที่สวยงามซึ่งให้ความรู้สึกทั้งมีสไตล์และสะดวกสบาย สิ่งอํานวยความสะดวกมีน้ําใจและมีคุณภาพดี ช่วยเพิ่มประสบการณ์โดยรวม ฉันต้องพูดถึงว่าพวกเขาทํา Negroni ที่ยอดเยี่ยมที่บาร์ — หนึ่งในสิ่งที่ดีที่สุดที่ฉันเคยมี!
กรุณาตรวจสอบบันไดของพวกเขา
โดยรวมแล้ว Seda Club Hotel Granada ผสมผสานบริการชั้นหนึ่งเข้ากับการออกแบบที่หรูหราและการต้อนรับที่ดีเยี่ยม ขอแนะนําอย่างยิ่ง
ZZaidMy stay at Marriott’s Marbella Beach Resort was truly one of the best parts of my trip to Spain. The resort is luxurious and perfect for families. The apartment was spacious, spotless, and fully equipped — including a full kitchen, washing machine, and a lovely balcony overlooking the gardens and pools.
The location is excellent, right on the beach, in a quiet and safe area ideal for relaxation after visiting busy cities.
The facilities are amazing — both indoor and outdoor pools are great, especially for kids. The staff were very professional, friendly, and always quick to help with anything needed.
There’s also a convenient mini-market inside the resort and several restaurants and cafés nearby, making the stay very comfortable.
Highly recommended for families or anyone looking for a calm, upscale stay — I’d definitely return on my next visit
CConi LeungThe room did not look like the photo at all. We were offered to stayed in a room with a small window. I asked to change to room and they offered me the room next door, slightly better but still not enough sun light and feels like a dungeon. The location is good and the staffs at the breakfast place were very nice. Reception staffs were soso
ผผู้เข้าพักThe hotel is totally brand new and the decorations are luxurious. Also, the service provided by Lorenzo Centella is outstanding and impressive. He is always energetic and enthusiastic. He made us feel really warm in Granada. Even though he said he is still exploring and studying (really humble), what he has done is nearly perfect. It’s also worth mentioning that the breakfast of the hotel is nice and the environment is chill and cozy. And if you get some time, spa in the hotel is also worth trying. Thank you for giving us this unforgettable memory and we will be back in the future.
ผผู้เข้าพักSuch a beautiful hotel; all staff friendly and helpful. Amenities are fabulous, there is even a barista at breakfast and the buffet is worth every penny with freshly cooked eggs and omelettes etc alongside every pastry, bread, meat, fruit, cereal nut/seed you could possibly fancy. Experience manager was super helpful within minutes of arrival. Rooms very comfortable and well equipped with super lush towels, robes and slippers; there were even hair straighteners. We travelled light so this was def a bonus!! Very easy from airport as literally on the bus route which cost £4. Easy walk to old town. Ran out of time to use the beautiful pool 👌