I had terible experience stay under this management. Beds full of bugs, toilet were VERY dirty. Ask the management to clean up the unit but the management changed my room, after change room, same problem occur, toilet still dirty, FLUSH BROKEN, can't flush. Only bugs dissapear in the second unit. Please check carefully before you check in. I dont understand they actively open these unit for rental. you better check carefully ya. Aminities all A+ under the Timurbay, only this management were the main problem.
Enjoyed my stay at AC Hotel Kuantan. The room was clean, comfortable, and well-maintained. Staff were polite and helpful, and the overall experience was smooth and pleasant. A good choice for a short getaway in Kuantan.
Overall - Rooms are clean and feel fresh (stayed in the family executive sea view room). Main areas are newly renovated with a fresh look, though some parts of the property still feel dated — generally well maintained. The breakfast buffet was decent with local favourites, a western spread, fresh juices and decent coffee.
Did not have a great experience at the BBQ dinner due to beach flies. Management took some time to react but ultimately replaced all the food and put measures in place to deter flies. It was off-putting, though it appeared to be an isolated incident — staff were apologetic and receptive to feedback.
🏨 Room — 7/10
Clean, spacious, with all the essentials.
🧹 Cleanliness — 8/10
👋 Staff Friendliness & Responsiveness — 7/10
Staff were friendly and well-mannered. Junior staff would benefit from further training in food safety and guest feedback escalation.
📍 Location — 7/10
Set on a clean, soft-sand beach. Opposite the hotel is a long stretch of local food stalls and eateries.
🍽️ Food & Drink — 5/10
Breakfast buffet is decent. BBQ dinner has room for improvement.
🌅 View/Scenery — 7/10
Clean stretch of beach directly in front of the property.
🏃 Activities Around — 7/10
Surprisingly good gym — older equipment but very complete with a rack and barbells. Plenty of spots to lounge at the beach. Spa was closed for renovations. There is a private ATV operator next to the resort which felt like a safety hazard, with children and adults riding unsupervised and recklessly.
♿ Disabled Friendliness — 8/10
Staff tak alert psl makluman hotel tu. Kiteorg dri jauh dgn anak kecik n bagasi bagai kena berjalan then patah balik utk ke laluan sepatutnya. Dorang tak maklum awal ke customer
The homestay was beautiful, and the moment we opened the balcony, we were greeted with a stunning sea view. We arrived in the afternoon, and the tide was low at that time. We saw some tourists walking along the beach, so we joined them for a stroll. On the next day, just before checking out, we noticed that the tide had come in, and we even saw fishing boats heading out to sea. We were very satisfied with our stay.
CCrayon TravelsOverall - Rooms are clean and feel fresh (stayed in the family executive sea view room). Main areas are newly renovated with a fresh look, though some parts of the property still feel dated — generally well maintained. The breakfast buffet was decent with local favourites, a western spread, fresh juices and decent coffee.
Did not have a great experience at the BBQ dinner due to beach flies. Management took some time to react but ultimately replaced all the food and put measures in place to deter flies. It was off-putting, though it appeared to be an isolated incident — staff were apologetic and receptive to feedback.
🏨 Room — 7/10
Clean, spacious, with all the essentials.
🧹 Cleanliness — 8/10
👋 Staff Friendliness & Responsiveness — 7/10
Staff were friendly and well-mannered. Junior staff would benefit from further training in food safety and guest feedback escalation.
📍 Location — 7/10
Set on a clean, soft-sand beach. Opposite the hotel is a long stretch of local food stalls and eateries.
🍽️ Food & Drink — 5/10
Breakfast buffet is decent. BBQ dinner has room for improvement.
🌅 View/Scenery — 7/10
Clean stretch of beach directly in front of the property.
🏃 Activities Around — 7/10
Surprisingly good gym — older equipment but very complete with a rack and barbells. Plenty of spots to lounge at the beach. Spa was closed for renovations. There is a private ATV operator next to the resort which felt like a safety hazard, with children and adults riding unsupervised and recklessly.
♿ Disabled Friendliness — 8/10
NNatGLDGood room, just average condition. Very quite in the nights, that's really needed on vacation. Actually you have everything you need. The personnel is very helpful and polite. Good and various breakfast. The place rather relaxing specially in the second part of the day when the water level is minimal.
ผผู้เข้าพักWe chose Japamala Tioman for our wedding anniversary and this boutique resort did not disappoint. Service was impeccable from the time we were picked up at the ferry terminal at Kampung Genting until the time we left.
Kudos to the manger Kenny and his team for their hospitality in making our anniversary memorable. Food was in general above average (dessert was fantastic) and some dishes were a bit salty as we don’t consume too salty food in our diet. We gave feedback and to our surprise the staff took it seriously as our subsequent dishes served weren’t as salty. The rooms are clean and the sea view fantastic, allowing us to take in the magnificent sunset views every evening.
Not much to do, as this resort is more for guest to disconnect. Hiking to Batu Permata and to Kampung Genting was doable. Canoeing and snorkelling by the resort was great.
Overall we enjoyed our stay there. Thanks Japamala!
ZZamani SyukriWhile the hotel itself feels somewhat dated and could benefit from modernization, its true gem is the **pristine, breathtaking beach**. The soft, white sand and crystal-clear waters make it an absolute paradise. Our kids had an amazing time **collecting seashells and spotting tiny crabs** along the shore—it was a perfect blend of fun and adventure for them.
Additionally, the **pool area offered stunning views of the beach**, allowing us to enjoy the best of both worlds. The kids loved swimming while taking in the scenic ocean backdrop.
If you’re looking for a **relaxing beach getaway with family-friendly activities**, this place delivers—just don’t expect luxury accommodations. The natural beauty and kid-friendly experiences more than made up for the hotel’s aging facilities.
**Final Verdict:** Great for beach lovers, but the hotel itself needs upgrades.
LLaurent LacabanneThe hotel is well located in Cherating. Walking distance to the beach and nearby restaurants.
The room was fine, however we felt like it wasn´t ventilated enought prior to our arrival.
The swimming pool is great. Breakfast is fine.